{"article":{"id":233427887,"url":"https://selectcomforthelp.zendesk.com/api/v2/help_center/en-us/articles/233427887.json","html_url":"https://support.sleepnumber.com/hc/en-us/articles/233427887-Sleep-Number-Delivery-Shipping-Options","author_id":12641909488,"comments_disabled":false,"draft":false,"promoted":false,"position":18,"vote_sum":493,"vote_count":1289,"upvote_count":891,"downvote_count":398,"section_id":39236896940823,"created_at":"2016-11-09T22:46:46Z","updated_at":"2026-11-03T18:46:43Z","name":"Sleep Number® Delivery & Shipping Options","title":"Sleep Number® Delivery & Shipping Options","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-20T12:43:31Z","user_segment_id":null,"permission_group_id":21924662310423,"content_tag_ids":[],"label_names":[],"body":"<h2 id=\"h_01KJZJBJQNP1PVR2DY294HB9X9\">Delivery &amp; Shipping at a Glance</h2><ul style=\"list-style-type: disc;\">\n<li data-list-item-id=\"ee54767ea05ef6f5a94bfb5a1812efaa8\">Delivery and Shipping are available <strong>within the United States only</strong>\n</li>\n<li class=\"wysiwyg-list-bold\" data-list-item-id=\"e1065ad7753da371bdc82d6a90494535c\"><strong>P.O. Boxes are not eligible</strong></li>\n<li data-list-item-id=\"e7eeda1cf55e17e6acf920ae404161512\">True Temp™ Zone mattress, Bedding, pillows, DualTemp™ layers, and Foundation and Leg Kit can ship to <strong>Alaska and Hawaii</strong> (additional fees apply)</li>\n<li data-list-item-id=\"e6a5311719ec33a3ac59c4ac39c2ee6f2\">Additional delivery fees may apply in <strong>extended delivery areas</strong>\n</li>\n</ul><hr><p> </p><h2 id=\"h_01KJZHXBWAQ1QT7WCWDJMA3BYB\">Home Delivery Mattresses and Bases</h2><p>Sleep Number® mattresses and bases are delivered through our <a href=\"https://www.sleepnumber.com/pages/delivery-setup\"><strong><span class=\"wysiwyg-underline\">Home Delivery Options</span></strong></a>, which may include professional delivery and setup depending on the service selected. Availability and delivery methods vary by location.</p><ul style=\"list-style-type: disc;\">\n<li data-list-item-id=\"e9945a241fc4cf61763c8d587f264636f\">Delivery is available <strong>within the United States only</strong>\n</li>\n<li data-list-item-id=\"ee21c062b4510498145274b6e7d9877fe\">Available services include Doorstep Delivery, Standard, Ultimate or Premium.</li>\n<li data-list-item-id=\"ebd8d8a273041324e1d8c42513ee5da94\">Additional fees may apply for <strong>extended delivery areas</strong>\n</li>\n<li data-list-item-id=\"e9154611c248f6d40665e80b249c4fb44\">Delivery to P.O. Boxes is not available</li>\n</ul><p>Learn more about available delivery and setup services on the <a href=\"https://www.sleepnumber.com/pages/delivery-setup\"><span class=\"wysiwyg-underline\">Sleep Number® Home Delivery Options page</span></a><span class=\"wysiwyg-underline\">.</span></p><figure class=\"wysiwyg-table\" style=\"width: 100%;\"><table><tbody>\n<tr>\n<td style=\"background-color: whitesmoke;\"><span style=\"color: black;\"><strong>Service Includes</strong></span></td>\n<td style=\"background-color: whitesmoke; text-align: center;\"><span style=\"color: black;\"><strong>Doorstep</strong></span></td>\n<td style=\"background-color: whitesmoke; text-align: center;\"><span style=\"color: black;\"><strong>Premium</strong></span></td>\n<td style=\"background-color: whitesmoke; text-align: center;\"><span style=\"color: black;\"><strong>Ultimate</strong></span></td>\n</tr>\n<tr>\n<td>Delivery to home</td>\n<td style=\"text-align: center;\">✓</td>\n<td style=\"text-align: center;\">✓</td>\n<td style=\"text-align: center;\">✓</td>\n</tr>\n<tr>\n<td>Setup and placement in room</td>\n<td style=\"text-align: center;\"> </td>\n<td style=\"text-align: center;\">✓</td>\n<td style=\"text-align: center;\">✓</td>\n</tr>\n<tr>\n<td>Packaging removal and recycling</td>\n<td style=\"text-align: center;\"> </td>\n<td style=\"text-align: center;\">✓</td>\n<td style=\"text-align: center;\">✓</td>\n</tr>\n<tr>\n<td>Sleep Number furniture assembly</td>\n<td style=\"text-align: center;\"> </td>\n<td style=\"text-align: center;\">✓</td>\n<td style=\"text-align: center;\">✓</td>\n</tr>\n<tr>\n<td>Smart bed activation</td>\n<td style=\"text-align: center;\"> </td>\n<td style=\"text-align: center;\">✓</td>\n<td style=\"text-align: center;\">✓</td>\n</tr>\n<tr>\n<td>15-point inspection</td>\n<td style=\"text-align: center;\"> </td>\n<td style=\"text-align: center;\">✓</td>\n<td style=\"text-align: center;\">✓</td>\n</tr>\n<tr>\n<td>Product demonstration</td>\n<td style=\"text-align: center;\"> </td>\n<td style=\"text-align: center;\">✓</td>\n<td style=\"text-align: center;\">✓</td>\n</tr>\n<tr>\n<td>Relocation</td>\n<td style=\"text-align: center;\"> </td>\n<td style=\"text-align: center;\">✓</td>\n<td style=\"text-align: center;\">✓</td>\n</tr>\n<tr>\n<td>Mattress installation</td>\n<td style=\"text-align: center;\"> </td>\n<td style=\"text-align: center;\"> </td>\n<td style=\"text-align: center;\">✓</td>\n</tr>\n<tr>\n<td>Mattress disposal</td>\n<td style=\"text-align: center;\">Optional</td>\n<td style=\"text-align: center;\">Optional</td>\n<td style=\"text-align: center;\">Included</td>\n</tr>\n</tbody></table></figure><p class=\"undefined\"> </p><hr><p> </p><h2 id=\"h_01KJZJ99A65EESBC6AWQ5KBFMC\">Shipping</h2><h3 id=\"h_01KJZHYGZKVHESVRA4DE2KNPXH\">Where Does Sleep Number Ship?</h3><p>Sleep Number ships products to addresses within the <strong>United States</strong>. Shipping and delivery for mattresses, sets, and bases are <strong>not available outside the U.S., including U.S. military bases</strong>. Orders cannot be delivered to <strong>P.O. Boxes</strong>.</p><h4 id=\"h_01KJZHYGZMT6WAT4RJNQ8KERXA\">Shipping to Alaska and Hawaii</h4><p>Customers living in Alaska and Hawaii are able to have <a href=\"#h_01M28KEY0MTB14940SS4Y7PKDR\"><span class=\"wysiwyg-underline\">True Temp™ Zone Mattresses</span></a>,<a href=\"#h_01KJZHYGZNQKVCM8Z6MV7M8N2R\"> <span class=\"wysiwyg-underline\">bedding</span></a>, <a href=\"#h_01KJZHYGZNQKVCM8Z6MV7M8N2R\"><span class=\"wysiwyg-underline\">pillows</span></a>,<span class=\"wysiwyg-underline\"> </span><a href=\"#h_01KJZHYGZRJF0ZDTAXTSFAE0DB\"><span class=\"wysiwyg-underline\">DualTemp™ Layers</span></a>, <a href=\"#h_01KJZHYGZWAFHY9SW7RDFGS5K6\"><span class=\"wysiwyg-underline\">Essential Collection headboards</span></a>, and <a href=\"#h_01KJZHYGZT9BV0V0YYK7D7S6KJ\"><span class=\"wysiwyg-underline\">Foundations and Leg Kits</span></a> shipped, however, additional charges apply.</p><hr><p> </p><h3 id=\"h_01M28KEY0MTB14940SS4Y7PKDR\">True Temp™ Zone Mattresses</h3><p>Enjoy the convenience of having your True Temp™ Zone mattress shipped directly to your home when purchased without a base. If you add a bunkie board, we’ll ship both items to you. Watch your email for shipping confirmation and delivery details.</p><ul style=\"list-style-type: disc;\">\n<li data-list-item-id=\"efe8bcc6366ae22059f8b4f75a064f326\">Bedding and pillow orders <strong>can be shipped to Alaska and Hawaii</strong> - Additional charges apply and are calculated based on the products purchased.</li>\n<li data-list-item-id=\"efce826b4fa2c78ba7a09e8d82d170744\">Orders are delivered via shipping companies</li>\n<li data-list-item-id=\"e30953de7f1535b4173dc9b1888b9eb41\">P.O. Box delivery is not available</li>\n</ul><hr><p> </p><h3 id=\"h_01KJZHYGZNQKVCM8Z6MV7M8N2R\">Bedding and Pillow Shipping</h3><p>Sleep Number® True Temp™ Zone mattresses, bedding and pillows ship within the <strong>48 contiguous United States</strong> via ground shipping.</p><ul style=\"list-style-type: disc;\">\n<li data-list-item-id=\"e31a59b763b32eef07339067538cf4453\">Bedding and pillow orders <strong>can be shipped to Alaska and Hawaii</strong> - Additional charges apply and are calculated based on the products purchased.</li>\n<li data-list-item-id=\"e270b0abe9bf0ec95c3113207933297f8\">Orders are delivered via shipping companies</li>\n<li data-list-item-id=\"e7013fd9cab5ff1d29b3e13cde9f87aee\">P.O. Box delivery is not available</li>\n</ul><hr><p> </p><h3 id=\"h_01KJZHYGZRJF0ZDTAXTSFAE0DB\">DualTemp™ Layer Shipping</h3><p>The DualTemp™ individual layer is shipped via <strong>ground shipping within the contiguous 48 states</strong>. When purchased with a Sleep Number® bed, it may also be delivered through our Home Delivery Options.</p><ul style=\"list-style-type: disc;\">\n<li data-list-item-id=\"e81b95e5754791d9d3a28b217c233c4de\">DualTemp™ layers (only) purchased within store or through Customer Service <strong>can be shipped to Alaska and Hawaii - </strong>Additional charges apply and are calculated based on the products purchased.</li>\n<li data-list-item-id=\"ebea681278f9327cec3d6637d16cc80b8\">DualTemp™ layers purchased with a mattress or base will be delivered via home delivery.</li>\n<li data-list-item-id=\"e7a30843c764df9d739771a9ef1d4441a\">P.O. Box delivery is not available</li>\n</ul><hr><p> </p><h3 id=\"h_01KJZHYGZT9BV0V0YYK7D7S6KJ\">Foundation and Leg Kit Shipping</h3><p>The Foundation and Leg Kit are shipped via <strong>ground shipping within the contiguous 48 states</strong>. When purchased with a Sleep Number® bed, it/they may also be delivered through our Home Delivery Options.</p><ul style=\"list-style-type: disc;\">\n<li data-list-item-id=\"eacfc0eff5881d988f90f1412149b1f9e\">Foundations and Leg Kits purchased within store or through Customer Service <strong>can be shipped to Alaska and Hawaii - </strong>Additional charges apply and are calculated based on the products purchased.</li>\n<li data-list-item-id=\"e310655e61d1ad526428f6f5a3dca2d27\">Foundations and Leg Kits purchased with a mattress will be delivered via Sleep Number.</li>\n<li data-list-item-id=\"ec87419f9ab9e1cc9b90cb0555dd86070\">P.O. Box delivery is not available</li>\n</ul><hr><p> </p><h3 id=\"h_01KJZHYGZWAFHY9SW7RDFGS5K6\">Upholstered Furniture Delivery</h3><p>Sleep Number® upholstered furniture is delivered based on collection and delivery option selected.</p><h4 id=\"h_01KJZHYGZWNTQP1C364TTERZGX\">Lifestyle Collection Furniture</h4><ul style=\"list-style-type: disc;\">\n<li data-list-item-id=\"e8a300a13ef696665c47b68f83957adaa\">Delivered to your home and <strong>fully assembled</strong>\n</li>\n<li data-list-item-id=\"eaf7034f17856bdb2bd01cee4d83712e0\">Available via <a href=\"https://www.sleepnumber.com/pages/delivery-setup\"><strong><span class=\"wysiwyg-underline\">Standard, Premium or Ultimate Home Delivery</span></strong></a>\n</li>\n<li data-list-item-id=\"e69f0f77f201e8649bf683665ab5666a6\">Self-install available through <a href=\"https://www.sleepnumber.com/pages/delivery-setup\"><strong><span class=\"wysiwyg-underline\">Doorstep Delivery</span></strong></a>\n</li>\n<li data-list-item-id=\"e673168a7913d0d309e481a4dc152358a\">Delivery timeframe: <strong>2–4 weeks</strong>\n</li>\n</ul><h4 id=\"h_01KJZHYGZYC65G42G8C122QBGQ\">Signature Collection Furniture</h4><ul style=\"list-style-type: disc;\">\n<li data-list-item-id=\"e6ece4c14fc3f3ce3af65725c14556526\">Delivered to your home and <strong>fully assembled</strong>\n</li>\n<li data-list-item-id=\"ea26c22bbd32af6bcffad197fc66938bc\">Available via <a href=\"https://www.sleepnumber.com/pages/delivery-setup\"><strong><span class=\"wysiwyg-underline\">Standard, Premium or Ultimate Home Delivery</span></strong></a>\n</li>\n<li data-list-item-id=\"e9be0357bbdc60c9b1adcde117e7a0e05\">Self-install available through <a href=\"https://www.sleepnumber.com/pages/delivery-setup\"><strong><span class=\"wysiwyg-underline\">Doorstep Delivery</span></strong></a>\n</li>\n<li data-list-item-id=\"efb71b930c08f730b8d5f082a89781857\">Delivery timeframe: <strong>3–5 weeks</strong>\n</li>\n</ul><h4 id=\"h_01KJZHYGZZKT9MF65HJT7SNZPH\">Essential Collection Headboards</h4><ul style=\"list-style-type: disc;\">\n<li data-list-item-id=\"ea40fb440f52a1d40f8fb69669f8af775\">Shipped <strong>free</strong> within the <strong>contiguous 48 states</strong>\n</li>\n<li data-list-item-id=\"eb48a0777da2f86b11ebc805105d0c02b\">Delivered via <strong>ground shipping</strong> for self-assembly</li>\n<li data-list-item-id=\"e440b09920c2dbbabc4411f6563d2cfb3\">Delivery timeframe: <strong>within 2 weeks</strong>\n</li>\n<li data-list-item-id=\"e98b536ed6909675e918ffcdf01b7f4d9\">P.O. Box delivery is not available</li>\n</ul><hr><p> </p><h2 id=\"h_01KJZHYH01HWS2SSQMKXENW6KC\">Ordering Replacement Parts and Components</h2><p>Select components are available for <a href=\"https://www.sleepnumber.com/categories/bed-accessories\"><strong><span class=\"wysiwyg-underline\">online ordering</span></strong></a>, including bed accessories. Additional parts may be ordered by contacting Customer Service at <strong>1‑888‑484‑9263</strong>.</p><ul style=\"list-style-type: disc;\">\n<li data-list-item-id=\"ea73b0ed2f15986cd61b8f70f72915d2b\">Shipping is available within the United States</li>\n<li data-list-item-id=\"effd0ffbec8ac8de0f2495ccb51542fe1\">P.O. Box delivery is not available</li>\n</ul><h4 id=\"h_01KJZHYH02W6XBRVT3TWG6GRXG\">Canadian customers: Mattresses and bases purchased between 2008 and 2009 continue to be supported for parts and warranty.</h4><hr><p> </p><h2 id=\"h_01KJZHYH0297KMCRHP5A78JM1C\">Shipping &amp; Delivery FAQs</h2><zd-accordion class=\"wysiwyg-disclosure\"><details><summary>Does Sleep Number ship outside the United States?</summary><div class=\"wysiwyg-disclosure-content\"><p>No. Shipping and delivery for mattresses, bases, and most products are available <strong>within the United States only</strong>, including the contiguous 48 states, Alaska, and Hawaii for select items.</p></div></details><details><summary>Can Sleep Number deliver to Alaska or Hawaii?</summary><div class=\"wysiwyg-disclosure-content\"><p>Yes. <strong>True Temp™ Zone Mattresses, bedding, pillows, DualTemp™ layers, Foundation and Leg Kits</strong> can be shipped to Alaska and Hawaii. Additional shipping charges apply and are calculated based on the products purchased.</p></div></details><details><summary>Does Sleep Number deliver to P.O. Boxes?</summary><div class=\"wysiwyg-disclosure-content\"><p>No. Sleep Number does not ship to <strong>P.O. Boxes</strong>.</p></div></details><details><summary>How long does Sleep Number furniture delivery take?</summary><div class=\"wysiwyg-disclosure-content\">\n<p>elivery timelines vary by collection:</p>\n<ul style=\"list-style-type: disc;\">\n<li data-list-item-id=\"eeddb4eb3bca58cc02b93f29b9239f3d9\">Lifestyle Collection: <strong>2–4 weeks</strong>\n</li>\n<li data-list-item-id=\"e1e641eb916ec1af071fcba5eafa98dbe\">Signature Collection: <strong>3–5 weeks</strong>\n</li>\n<li data-list-item-id=\"e444269aadeaf54cb5ede33332e2a6132\">Essential Collection headboards: <strong>within 2 weeks</strong>\n</li>\n</ul>\n</div></details><details><summary>Does Sleep Number offer in-home setup?</summary><div class=\"wysiwyg-disclosure-content\"><p>Yes. <a href=\"https://www.sleepnumber.com/pages/delivery-setup\"><strong><span class=\"wysiwyg-underline\">Standard, Premium or Ultimate Home Delivery</span></strong></a> options include in-home delivery and full assembly. <a href=\"https://www.sleepnumber.com/pages/delivery-setup\"><strong><span class=\"wysiwyg-underline\">Doorstep Delivery</span></strong></a> is available for customers who prefer self-installation.</p></div></details></zd-accordion>","user_segment_ids":[]}}