Troubleshooting E1 Connectivity Error Sleep Number® Mattress

Overview

An E1 remote connectivity error usually means your bed isn't getting power or the remote is out of range of the bed. Your bed could be unplugged or there could be a problem with your outlet. 

  • On Sleep Number® mattresses, hose connections attach to the air chambers at the head of the bed and the hoses do not detach from the pump.
  • If you recently installed a replacement pump, you will see this error until your remote is paired back to your bed. Complete a factory reset to resolve this error.
  • Make sure your bed is plugged into a working outlet not controlled by a switch. Try testing a lamp or phone charger in the same outlet to make sure the outlet is working.
  • Make sure you are within 15 feet of your bed when using your remote.

Follow these Steps to Clear the Error

Helpful Tips

1. Work on one remote at a time.

2. Make sure the power cord is firmly connected to the pump.

3. Try unplugging your bed for 30 seconds and plugging it back in.

  • The pump lights will be on when receiving power.
  • If your pump does not have lights it will make a clicking sound when first reconnected to power.

4. Try taking the batteries out of the remote and putting them back in to clear a frozen remote.

  • Insert new batteries if the low battery indicator icon is present on the top of the remote screen or if your remote will no longer turn on.

5. Complete a remote factory reset to clear the error.

 

If these steps do not resolve the error please contact us so we can further assist you.

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