Except as noted in the Exclusions/Final Sale section below, all new Sleep Number® beds and DualTemp™ layers are covered by an In-Home Trial Period that begins the day your new Sleep Number bed or layer arrives.
The In-Home Trial Period for all Sleep Number mattresses is 100 nights. It can take about 30 days for your body to adjust to a new mattress, and we are confident that by the end of that 30 days you will have found your ideal Sleep Number setting and be well on your way to better sleep. If, however, after sleeping on your new mattress for a full 30 nights, you are not completely satisfied, contact us before the end of the 100 night In-Home Trial Period to arrange for the return of your Sleep Number bed or layer.
For DualTemp Layer purchases, the In-Home Trial Period is 30 nights. If you are not completely satisfied with your new DualTemp Layer, contact us before the expiration of the 30 night In-Home Trial Period to arrange for its return.
Return shipping/delivery fees apply to any permitted returns. Any permissible return must be authorized first. No unauthorized returns are allowed. Contact the Sleep Number® Customer Service Center at (800) 472-7185 to obtain a Return Service Order (RSO) number before returning any product to us. Any “gift-with-purchase” promotional items must also be returned or their full retail value will be deducted from any return refund unless prohibited by law.
Certain Sleep Number® products are not subject to the In-Home Trial Policy, are not returnable and are final sale. Listed below are the product-specific return/exchange policies that apply (if purchased):
- Adjustable Bases (FlexFit™ 1, FlexFit™ 2 and FlexFit™ 3): Due to their unique handling and delivery requirements, all adjustable bases are excluded from any In-Home Trial Policy and are not returnable or exchangeable. All sales of FlexFit™ adjustable bases are final.
- Bedding Collection: Bedding Collection products are not returnable. However, within the first 30 days of your purchase, you may elect a one-time exchange of your Bedding Collection purchase for another item from our Bedding Collection.
- Upholstered Furniture Collection: All sales of products in the Upholstered Furniture Collection are final. As these products are made-to-order items, your order of these items is not cancellable at any time after purchase. These items are also not returnable or exchangeable.
- Factory Outlet, Demo, Display, Clearance and Closeout Merchandise: All sales of factory outlet, demo, display, clearance and closeout merchandise are final. These sales are excluded from any In-Home Trial Policy that might otherwise accompany an identical product that is not a factory outlet, demo, display, clearance or closeout product.