Only the following products are covered by a 100-night In-Home Trial Period that begins the day your product is delivered:
- Sleep Number® smart beds (i.e., c1, c2, c4, p5, p6, m7, i8, i10, Limited Edition, Special Edition mattresses)
- Integrated bases (i.e. non-adjustable) and Bunkie Boards
- Climate360® smart beds (includes mattress and smart adjustable base, collectively, "Climate360® smart bed")
- ClimateCool™ smart bed mattresses with integrated bases
- ClimateCool™ smart bed mattresses only when paired with FlexFit™ 2 smart adjustable bases (Note: FlexFit™ 2 smart adjustable bases are excluded from the In-Home Trial Policy)
- Sleep Number® remote control purchased with a Sleep Number® smart bed, Climate360® smart bed or ClimateCool™ smart bed or
- Bedding Collection items (including bedding, pillows, DualTemp™ layers, and other sleep solutions, collectively, "Bedding Collection items"
If, after a full 30-night period, you are not completely satisfied sleeping on your new Sleep Number® smart bed, integrated base, Bunkie Board, Climate360® smart bed, or ClimateCool™ smart bed mattress, you may contact us starting on day 31 but before the end of the 100-night In-Home Trial Period to arrange for the return or one-time exchange of your purchase. You are responsible for the $250 return or exchange fee. Bedding Collection items and Sleep Number® remote controls can be returned or exchanged one time at any time during the 100-night In-Home Trial Period.
Products received pursuant to an exchange under the In-Home Trial Policy do not qualify for a new In-Home Trial Period and are final sale and cannot be returned or exchanged.
Exclusions to In-Home Trial Policy
Except for purchases made in or delivered to New Jersey, New York, or Maryland where delivery is delayed beyond the specific date previously identified, the following products are excluded from the In-Home Trial Policy:
FlexFitTM smart adjustable bases, including any FlexFit™ 2 smart adjustable base sold with the ClimateCool™ smart bed mattress, upholstered furniture, upholstered furniture accessories, and clearance/closeout or display products are final sale and cannot be returned or exchanged. Orders of upholstered furniture and upholstered furniture accessories also cannot be canceled or changed after purchase.