Only the following products are covered by a 100-night In-Home Trial Period that begins the day your product is delivered:
- Sleep Number® smart beds (i.e., mattresses)
- non-adjustable bases
- Climate360® smart bed (inclusive of mattress and smart adjustable base, collectively, "Climate360® smart bed")
- Sleep Number® remote controls purchased with a Sleep Number® smart bed or Climate360® smart bed
- Bedding Collection items (including bedding, pillows, DualTemp™ layers, and other sleep solutions, collectively, "Bedding Collection items"
If you are not completely satisfied after sleeping on your new Sleep Number® smart bed, non-adjustable base, or Climate360® smart bed for a full 30-night period, you may contact us starting on day 31 but before the end of the 100-night In-Home Trial Period to arrange for the return or one-time exchange of your purchase. Bedding Collection items and Sleep Number® remote controls can be returned or exchanged one time at any time during the 100-night In-Home Trial Period.
Products received pursuant to an exchange at any time under the In-Home Trial Policy do not qualify for a new In-Home Trial Period and are final sale and cannot be returned or exchanged.
Exclusions to In-Home Trial Policy
Except for purchases made in or delivered to New Jersey, New York, or Maryland where delivery is delayed beyond the specific date previously identified, the following products are excluded from the In-Home Trial Policy:
FlexFitTM adjustable bases, upholstered furniture, upholstered furniture accessories, and display products are final sale and cannot be returned or exchanged. Orders of upholstered furniture and upholstered furniture accessories also cannot be canceled or changed after purchase.