SleepIQ® Technology Compatibility Requirements

The information below outlines the minimum requirements to use the SleepIQ® app and get your bed online. The SleepIQ® app and a Wi-Fi connection are required to get your bed online and use smart features like Responsive Air®. 

SleepIQ® Compatible Devices

The SleepIQ® app is available for iOS and Android devices.

We recommend running the latest software version available for your device. If you are running an older software version, you may experience performance issues with the SleepIQ® app and other apps.

iOS Android Web

SleepIQ technology is compatible with newer iPhones and iPads running iOS 11 or greater. A list of devices compatible with iOS 11 or later can be found on support.apple.com.

Turn on Bluetooth in your device settings and turn Bluetooth on for the SleepIQ app in your device privacy settings. This gives the SleepIQ app permission to pair with your bed.

Wi-Fi Compatibility Requirements

SleepIQ® technology requires a Wi-Fi connection to get your bed online. If your bed is not online, certain features of your smart bed will not be available and will not work properly.

For the best experience, contact your internet service provider or check your router settings to ensure your internet service meets these requirements.

Router settings compatible with SleepIQ® Technology

FREQUENCY: Enable 2.4 GHz band.

RADIO MODE: Set to B, G, B/G/N mixed or B/G mixed. AC, N-Only is not compatible with SleepIQ.

SECURITY/PASSCODES:  Set to WPA or WPA2. Passwords are case sensitive and must be between 8 and 63 characters. Passwords with special characters (@!#$%) may cause failures to connect to Wi-Fi.

MAC FILTERING: Set to be disabled or add pump MAC address to allowed devices. The MAC address is located on the pump product label, beginning with CC or 64.

DNS: Primary DNS should be 8.8.8.8 compatible

Wi-Fi networks not compatible with SleepIQ Technology

Mobile hotspots: Using a mobile hotspot is not recommended. This can result in interrupted connections and inaccurate sleep data. SleepIQ Technology works best with a 24/7 internet connection. 

5.0 GHz WiFi networks: SleepIQ Technology requires a 2.4 GHz setting to connect to your home WiFi network. 5.0 GHz networks are not supported and will not connect to SleepIQ Technology. Check with your internet service provider to make sure your router settings are compatible.  

Captive portal networks: Captive portal networks require you to sign in on a web page before connecting a device to the internet. This type of network is common in coffee shops and hotels. SleepIQ Technology is a browserless device. Contact your internet service provider to see if they are able to add your SleepIQ pump as a browserless device. 

Hidden Networks: A hidden network is one that the owner has chosen to hide from devices scanning for an available WiFi network. The SleepIQ app has the option to add a hidden WiFi network during setup.  This works for a 2.4 GHz hidden network. SleepIQ Technology will not detect or connect to a 5.0 GHz network. Adding a 5.0 GHz network as a hidden network is not a workaround.       

Tested Routers

Use this table to find a list of routers that have been tested and found to be compatible with SleepIQ Technology. Routers not listed have not been tested, but may still meet the SleepIQ compatibility requirements.

Brand

Model

Description

2Wire

1800HG

HyperG Gateway Broadband Router

Airlink+

AR315W

Wireless Router 802.11g 54 Mbps

Apple

A1354

AirPort Extreme Base Station 802.11n

Wireless Access Point

Apple

A1521

1331 Mbps 3-Port Gigabit Wireless AC

Router

Apple

A1077 M9397LL/A

Airport Extreme Base Station WiFi Wireless

Network Router

ARRIS

SBR-AC1750

Surfboard Wi-Fi Router 802.11ac Dual Band

Asus

RT-N12

Wireless-N300 Router

ASUS

RT-ACRH17

Wireless Dual Band Gigabit Router

Wireless-AC1700

Asus

RT-N66U

Dual Band 3x3 Wireless-N900 Gigabit

Router

ASUS

WL-500g

802.11b/g Multi- Functional Wireless

Router

ASUS

RT-AC1200

802.11ac Dual-band USB Router Wireless-

AC1200

Asus

RT-N65U

Dual Band Wireless- N750 Wireless Router

ASUS

WL-530gV2

Pocket 4-Port Router 54MBPS

Belkin

F9K1001

N150 Wi-Fi Router Dual Band

Belkin

802.11G

G WLAN Router 54 Mbit

Belkin

F7D7302 V1

Share N300 802.11n Router

Belkin

F5D8236ed4

N Wireless 802.11b/g/n Router

Belkin

F7D7301

Share Max N300 Wireless N Router

Belkin

F7D2301

Surf Wireless Router N300

Belkin

F9K1124V1

AC1900 Wi-Fi Dual- Band AC+ Gigabit

Router

Belkin

F7D1301tt v1

Basic High-Performace Networking Router

Belking

F5D7231-4

Belkin F5D7231-4 Wireless G Router

HWv2

Belking

F5D7231-4

Belkin F5D7231-4 Wireless G Router

HWv1

Brand

Model

Description

Buffalo

WBR2-GS45

125* High speed mode wireless cable/dsl

Router

Buffalo

WZR-HP-AG300H

AirStation Nfiniti Wireless-N Router &

Access Point

Buffalo

WHR-HP-G54

Wireless-G MIMO Performace Router &

Access Point

Buffalo

Airstation

Wireless Broadband Base Station-G

Buffalo

WHR-HP-GN

AirStation Wireless N150 Router & Access

Point IEEE802.11N

CDR King

WR-NET-047-LO

Wireless-N AP/Router

Cisco

E2100L

Advanced Wireless-N Router

Cisco/Linksys

WRT320N

Dual Band Wireless N Gigabit Router

D-link

DWL-G730AP

AirPlus G High Speed 2.4GHz 802.11g

Wireless Router/AP

D-link

DI-524

Wireless router - 802.11b/g

D-Link

DIR-879

GXO AC1900 Dual

Band Wi-Fi Router

D-link

DWL-2100AP

AirPlus Xtereme G Wireless 108G Access

Point

D-link

WBR-2310

Rangebooster G Wireless Router

D-link

DIR-300

54Mbps Wireless-G 4- Port Network Router

w/Firewall

D-link

WBR-1310

Wireless G Router 4- Port 10/100 Switch

D-Link

DIR-615

Wireless N 300 Router 802.11N

D-link

DI-624

AirPlus Xtereme G Wireless Router

D-Link

DIR-655

Wireless N Gigabit Router

EnGenius

ECB9500

11N Wireless Gigabit Client Access Point /

Bridge

Gigaset

SE551

WLAN dsl/cable Wireless Router

HooToo

HT-TM02

TripMate Nano Travel Router

HP

V-M200/RSVLC-1001

802.11n Wireless Access Point

Kasda

KW6515

AC1200M Dual Band Router

LB-Link

BL-W1210M

Wireless Dual Band Router AC1200

Level One

WBR-6000

N_One Wireless 802.11b/g/n Broadband Router

LevelOne

WSK-1000

54Mbps StarterKit WBR-3408 WLAN

Router

LG-Ericsson

WAP-2080

iPECS Dual Band Wireless Access Point

Linksys

E4200v2

Maximum Performance Dual-

Band N900 Router

Linksys

BEFW11S4

Wireless B Broadband Router

Linksys

WRT160N

Ultra RangePlus Wireless-N 802.11b/g/n

Broadband Router

Linksys

EA4500

Dual Band Smart Wi-Fi Router

Linksys

WRT350N

Wireless-N Gigabit Router with Storage

Link

Linksys

EA3500

N750 Wireless Dual Band Smart Wi-Fi

Router

Linksys

WRT54G

Wireless-G Broadband Router with 4 Port

Switch

Linksys

E3000

Linksys E3000 High Performance Wireless-

N Router

Linksys

EA7400

AC1750 Referbished Wi-Fi Router

Linksys

WRT54GL

Wireless-G Broadband Router

Linksys

E2500

N600 Dual Band WiFi Router

Linksys

EA6200

AC900 Dual-Band Wi-Fi AC Router

Linksys

WRT54GC

54MBPS 2.5GHZ WPA

4Port

Linksys

EA6350

AC1200+ Dual-Band Smart Wi-Fi Gigabit

Router

Linksys

WRT160N

Ultra RangePlus Wireless-N 802.11b/g/n

Broadband Router

Linksys

EA2750

N600 DUAL-BAND WI- FI ROUTER

Medialink

MLWR-AC1200

AC1200 Wireless Gigabit Router

Microsoft

MN-700

Broadband Networking Wireless Base Station

Netgear

WNR3500L

N300 Wireless Gigabit Router

Netgear

WGR614

Wireless cabel/DSL Router, 54 Mbit/s

Netgear

WPN824

RangeMax Wireless Router

Netgear

WGU624

Double 108 Mbps Wireless Router

(A/B/G)

Netgear

WNR854T

RangeMax Next Wireless-N 802.11 300

Router- Gigabit Edition

Netgear

KWGR614

Open Source Wireless- G Router 802.11b/g

Netgear

WN604

Wireless-N 150 Access Point

Netgear

WG602NA

54Mbps Wireless-G Access Point

Netgear

WPN802NA

Ragemax Wirelss Access Point

Netgear

WGT624

108 Mbps Wireless Router

Netgear

WN802Tv2

Wireless N Access Point

Netgear

WNDR3300

RangeMax Dualband Wireless-N 300 Router

Netgear

WNR2000

Wireless-N 802.11b/g/n 300

Router

Netgear

WGT634U

108 Mbps Wireless Media Router

Netgear

WG602NA

54Mbps Wireless-G Access Point

Netgear

WPN824

RangeMax WLAN Router

Netgear

WGR101NA

1-Port 10/100 Wireless G Router

Tenda

AC6

AC1200 Smart Dual- Band Wifi Router

TP-Link

TL-WA901ND

300 Mbps Advanced Wireless N Access

Point

TP-Link

TL-WR740N

150 Mbps Wireless N router

TP-Link

TL-WDR4300

N750 Wireless Dual Band Gigabit Router

TP-Link

TL-WA500G

54Mbps eXtended Range Wireless G

Access Point

tp-link

Archer C9

AC1900 Dual Band Gigabit Router

TRENDnet

TEW-432BPR

54Mbps Wireless G Broadband Router

TRENDnet

TEW-818DRU

AC1900 Dual Band Wireless Router

WAVLINK

WL-WN530A3

AC1200 Wireless Dual Band Router

WAVLINK

WL-WN529R2P

300Mbps Smart Wi-Fi Router

Xiaomi

MiR3

Mi Router 3 Gigabit Wi-Fi Router AC1200

ZyXEL

P-330W

802.11g Wireless Router

Zyxel

NBG-415N

Draft 802.11n Wireless Router

ZyXEL

MWR102

3-in-1 Wireless Pocket Router

ZyXEL

X-550

Xtrememimo 802.11G MIMO Wireless

Broadband Router

Frequently Asked Questions

Is SleepIQ compatible with Alexa?

Amazon’s Alexa and Google Home are not able to control your SleepIQ bed. The SleepIQ app does not connect with either of these devices.

How do I check my router settings?

Log into your router to check your wireless settings.

Search the internet for instructions to log into your router or contact your internet service provider for help configuring your router to be compatible with SleepIQ technology.

How do I tell if my Wi-Fi is 2.4 or 5GHz?

From your smartphone's Wireless settings page, look at the names of your available Wi-Fi networks.

  • A 2.4 GHz network may have "24G," "2.4," or "24" appended to the end of the network name. For example: "Myhomenetwork2.4."
  • A 5 GHz network may have "5G" or "5" appended to the end of the network name, for example, "Myhomenetwork5."
  • Sometimes the 2.4G network won’t have anything after it, but the 5Ghz network will, for example, “Myhomenetwork” and “Myhomenetwork-5G.”

If your network doesn’t have 2.4 or 5 after the name you can check by logging into your router or contacting your internet service provider.

When scanning for Wi-Fi networks, the SleepIQ app will only detect 2.4 GHz Wi-Fi networks. 5 GHz Wi-Fi networks will not show as available networks, because they are not compatible with SleepIQ technology.

If your network is not displaying it may not meet compatibility requirements or the signal strength may be too low for your bed to get online or stay online. 

What else can cause failures to get online?

SleepIQ technology requires a strong Wi-Fi connection near your bed. Most routers are compatible with SleepIQ technology, but for the best connection experience, we recommend a router that is less than 5 years old.

If you are experiencing any of these symptoms, a poor Wi-Fi connection could be your problem. We recommend contacting your internet service provider or tech support of your choice for help improving your signal strength.

Symptoms of Poor Wi-Fi signal strength:

  • Your Wi-Fi network is not found by the SleepIQ app
  • Sometimes the SleepIQ app finds your network, sometimes it doesn't 
  • Your bed fails to connect to Wi-Fi during SleepIQ app pairing
  • Your bed occasionally drops offline and may have trouble connecting back to the internet or server
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