The information below outlines the minimum requirements to use the SleepIQ® app and get your bed online. The SleepIQ® app and a Wi-Fi connection are required to get your bed online and use smart features like Responsive Air®.
SleepIQ® Compatible Devices
The SleepIQ® app is available for iOS and Android devices.
We recommend running the latest software version available for your device. If you are running an older software version, you may experience performance issues with the SleepIQ® app and other apps.
SleepIQ technology is compatible with newer iPhones and iPads running iOS 13 or later.
Turn on Bluetooth in your device settings and turn Bluetooth on for the SleepIQ app in your device privacy settings. This gives the SleepIQ app permission to pair with your bed.
SleepIQ technology is compatible with most Android phones and tablets equipped with Bluetooth 4.0 and running Android 8 or later.
Turn on Bluetooth in your device settings and turn on location services for the SleepIQ app. Location services must be enabled to allow the SleepIQ app to pair with your bed.
In some cases, on specific phones, the Bluetooth stack can get stuck in a bad state, and may need to be re-started by the user by turning Bluetooth on and off.
The SleepIQ app does not work with Kindle or Windows tablets and has inconsistent performance with Motorola devices.
Go to sleepiq.sleepnumber.com to access your account from a web browser. Please keep in mind the SleepIQ app is only available for mobile devices and bed control options are only available on the SleepIQ app.
OS Requirements: Windows 7 or later or Mac OS 10.9 or later
Browser Requirements: Google Chrome 46 or later, Firefox 40 or later, or Safari 8 or later
Wi-Fi Compatibility Requirements
SleepIQ® technology requires a Wi-Fi connection to get your bed online. If your bed is not online, certain features of your smart bed will not be available and will not work properly.
For the best experience, contact your internet service provider or check your router settings to ensure your internet service meets these requirements.
FREQUENCY: Enable 2.4 GHz band.
RADIO MODE: Set to B, G, B/G/N mixed or B/G mixed. AC, N-Only is not compatible with SleepIQ.
SECURITY/PASSCODES: Set to WPA or WPA2. Passwords are case sensitive and must be between 8 and 63 characters. Passwords with special characters (@!#$%) may cause failures to connect to Wi-Fi.
MAC FILTERING: Set to be disabled or add pump MAC address to allowed devices. The MAC address is located on the pump product label, beginning with CC or 64.
DNS: Primary DNS should be 8.8.8.8 compatible
Mobile hotspots: Using a mobile hotspot is not recommended. This can result in interrupted connections and inaccurate sleep data. SleepIQ Technology works best with a 24/7 internet connection.
5.0 GHz WiFi networks: SleepIQ Technology requires a 2.4 GHz setting to connect to your home WiFi network. 5.0 GHz networks are not supported and will not connect to SleepIQ Technology. Check with your internet service provider to make sure your router settings are compatible.
Captive portal networks: Captive portal networks require you to sign in on a web page before connecting a device to the internet. This type of network is common in coffee shops and hotels. SleepIQ Technology is a browserless device. Contact your internet service provider to see if they are able to add your SleepIQ pump as a browserless device.
Hidden Networks: A hidden network is one that the owner has chosen to hide from devices scanning for an available WiFi network. The SleepIQ app has the option to add a hidden WiFi network during setup. This works for a 2.4 GHz hidden network. SleepIQ Technology will not detect or connect to a 5.0 GHz network. Adding a 5.0 GHz network as a hidden network is not a workaround.
Use this table to find a list of routers that have been tested and found to be compatible with SleepIQ Technology. Routers not listed have not been tested, but may still meet the SleepIQ compatibility requirements.
|
Brand |
Model |
Description |
|
2Wire |
1800HG |
HyperG Gateway Broadband Router |
|
Airlink+ |
AR315W |
Wireless Router 802.11g 54 Mbps |
|
Apple |
A1354 |
AirPort Extreme Base Station 802.11n Wireless Access Point |
|
Apple |
A1521 |
1331 Mbps 3-Port Gigabit Wireless AC Router |
|
Apple |
A1077 M9397LL/A |
Airport Extreme Base Station WiFi Wireless Network Router |
|
ARRIS |
SBR-AC1750 |
Surfboard Wi-Fi Router 802.11ac Dual Band |
|
Asus |
RT-N12 |
Wireless-N300 Router |
|
ASUS |
RT-ACRH17 |
Wireless Dual Band Gigabit Router Wireless-AC1700 |
|
Asus |
RT-N66U |
Dual Band 3x3 Wireless-N900 Gigabit Router |
|
ASUS |
WL-500g |
802.11b/g Multi- Functional Wireless Router |
|
ASUS |
RT-AC1200 |
802.11ac Dual-band USB Router Wireless- AC1200 |
|
Asus |
RT-N65U |
Dual Band Wireless- N750 Wireless Router |
|
ASUS |
WL-530gV2 |
Pocket 4-Port Router 54MBPS |
|
Belkin |
F9K1001 |
N150 Wi-Fi Router Dual Band |
|
Belkin |
802.11G |
G WLAN Router 54 Mbit |
|
Belkin |
F7D7302 V1 |
Share N300 802.11n Router |
|
Belkin |
F5D8236ed4 |
N Wireless 802.11b/g/n Router |
|
Belkin |
F7D7301 |
Share Max N300 Wireless N Router |
|
Belkin |
F7D2301 |
Surf Wireless Router N300 |
|
Belkin |
F9K1124V1 |
AC1900 Wi-Fi Dual- Band AC+ Gigabit Router |
|
Belkin |
F7D1301tt v1 |
Basic High-Performace Networking Router |
|
Belking |
F5D7231-4 |
Belkin F5D7231-4 Wireless G Router HWv2 |
|
Belking |
F5D7231-4 |
Belkin F5D7231-4 Wireless G Router HWv1 |
|
Brand |
Model |
Description |
|
Buffalo |
WBR2-GS45 |
125* High speed mode wireless cable/dsl Router |
|
Buffalo |
WZR-HP-AG300H |
AirStation Nfiniti Wireless-N Router & Access Point |
|
Buffalo |
WHR-HP-G54 |
Wireless-G MIMO Performace Router & Access Point |
|
Buffalo |
Airstation |
Wireless Broadband Base Station-G |
|
Buffalo |
WHR-HP-GN |
AirStation Wireless N150 Router & Access Point IEEE802.11N |
|
CDR King |
WR-NET-047-LO |
Wireless-N AP/Router |
|
Cisco |
E2100L |
Advanced Wireless-N Router |
|
Cisco/Linksys |
WRT320N |
Dual Band Wireless N Gigabit Router |
|
D-link |
DWL-G730AP |
AirPlus G High Speed 2.4GHz 802.11g Wireless Router/AP |
|
D-link |
DI-524 |
Wireless router - 802.11b/g |
|
D-Link |
DIR-879 |
GXO AC1900 Dual Band Wi-Fi Router |
|
D-link |
DWL-2100AP |
AirPlus Xtereme G Wireless 108G Access Point |
|
D-link |
WBR-2310 |
Rangebooster G Wireless Router |
|
D-link |
DIR-300 |
54Mbps Wireless-G 4- Port Network Router w/Firewall |
|
D-link |
WBR-1310 |
Wireless G Router 4- Port 10/100 Switch |
|
D-Link |
DIR-615 |
Wireless N 300 Router 802.11N |
|
D-link |
DI-624 |
AirPlus Xtereme G Wireless Router |
|
D-Link |
DIR-655 |
Wireless N Gigabit Router |
|
EnGenius |
ECB9500 |
11N Wireless Gigabit Client Access Point / Bridge |
|
Gigaset |
SE551 |
WLAN dsl/cable Wireless Router |
|
HooToo |
HT-TM02 |
TripMate Nano Travel Router |
|
HP |
V-M200/RSVLC-1001 |
802.11n Wireless Access Point |
|
Kasda |
KW6515 |
AC1200M Dual Band Router |
|
LB-Link |
BL-W1210M |
Wireless Dual Band Router AC1200 |
|
Level One |
WBR-6000 |
N_One Wireless 802.11b/g/n Broadband Router |
|
LevelOne |
WSK-1000 |
54Mbps StarterKit WBR-3408 WLAN Router |
|
LG-Ericsson |
WAP-2080 |
iPECS Dual Band Wireless Access Point |
|
Linksys |
E4200v2 |
Maximum Performance Dual- Band N900 Router |
|
Linksys |
BEFW11S4 |
Wireless B Broadband Router |
|
Linksys |
WRT160N |
Ultra RangePlus Wireless-N 802.11b/g/n Broadband Router |
|
Linksys |
EA4500 |
Dual Band Smart Wi-Fi Router |
|
Linksys |
WRT350N |
Wireless-N Gigabit Router with Storage Link |
|
Linksys |
EA3500 |
N750 Wireless Dual Band Smart Wi-Fi Router |
|
Linksys |
WRT54G |
Wireless-G Broadband Router with 4 Port Switch |
|
Linksys |
E3000 |
Linksys E3000 High Performance Wireless- N Router |
|
Linksys |
EA7400 |
AC1750 Referbished Wi-Fi Router |
|
Linksys |
WRT54GL |
Wireless-G Broadband Router |
|
Linksys |
E2500 |
N600 Dual Band WiFi Router |
|
Linksys |
EA6200 |
AC900 Dual-Band Wi-Fi AC Router |
|
Linksys |
WRT54GC |
54MBPS 2.5GHZ WPA 4Port |
|
Linksys |
EA6350 |
AC1200+ Dual-Band Smart Wi-Fi Gigabit Router |
|
Linksys |
WRT160N |
Ultra RangePlus Wireless-N 802.11b/g/n Broadband Router |
|
Linksys |
EA2750 |
N600 DUAL-BAND WI- FI ROUTER |
|
Medialink |
MLWR-AC1200 |
AC1200 Wireless Gigabit Router |
|
Microsoft |
MN-700 |
Broadband Networking Wireless Base Station |
|
Netgear |
WNR3500L |
N300 Wireless Gigabit Router |
|
Netgear |
WGR614 |
Wireless cabel/DSL Router, 54 Mbit/s |
|
Netgear |
WPN824 |
RangeMax Wireless Router |
|
Netgear |
WGU624 |
Double 108 Mbps Wireless Router (A/B/G) |
|
Netgear |
WNR854T |
RangeMax Next Wireless-N 802.11 300 Router- Gigabit Edition |
|
Netgear |
KWGR614 |
Open Source Wireless- G Router 802.11b/g |
|
Netgear |
WN604 |
Wireless-N 150 Access Point |
|
Netgear |
WG602NA |
54Mbps Wireless-G Access Point |
|
Netgear |
WPN802NA |
Ragemax Wirelss Access Point |
|
Netgear |
WGT624 |
108 Mbps Wireless Router |
|
Netgear |
WN802Tv2 |
Wireless N Access Point |
|
Netgear |
WNDR3300 |
RangeMax Dualband Wireless-N 300 Router |
|
Netgear |
WNR2000 |
Wireless-N 802.11b/g/n 300 Router |
|
Netgear |
WGT634U |
108 Mbps Wireless Media Router |
|
Netgear |
WG602NA |
54Mbps Wireless-G Access Point |
|
Netgear |
WPN824 |
RangeMax WLAN Router |
|
Netgear |
WGR101NA |
1-Port 10/100 Wireless G Router |
|
Tenda |
AC6 |
AC1200 Smart Dual- Band Wifi Router |
|
TP-Link |
TL-WA901ND |
300 Mbps Advanced Wireless N Access Point |
|
TP-Link |
TL-WR740N |
150 Mbps Wireless N router |
|
TP-Link |
TL-WDR4300 |
N750 Wireless Dual Band Gigabit Router |
|
TP-Link |
TL-WA500G |
54Mbps eXtended Range Wireless G Access Point |
|
tp-link |
Archer C9 |
AC1900 Dual Band Gigabit Router |
|
TRENDnet |
TEW-432BPR |
54Mbps Wireless G Broadband Router |
|
TRENDnet |
TEW-818DRU |
AC1900 Dual Band Wireless Router |
|
WAVLINK |
WL-WN530A3 |
AC1200 Wireless Dual Band Router |
|
WAVLINK |
WL-WN529R2P |
300Mbps Smart Wi-Fi Router |
|
Xiaomi |
MiR3 |
Mi Router 3 Gigabit Wi-Fi Router AC1200 |
|
ZyXEL |
P-330W |
802.11g Wireless Router |
|
Zyxel |
NBG-415N |
Draft 802.11n Wireless Router |
|
ZyXEL |
MWR102 |
3-in-1 Wireless Pocket Router |
|
ZyXEL |
X-550 |
Xtrememimo 802.11G MIMO Wireless Broadband Router |
Frequently Asked Questions
Amazon’s Alexa and Google Home are not able to control your SleepIQ bed. The SleepIQ app does not connect with either of these devices.
Log into your router to check your wireless settings.
Search the internet for instructions to log into your router or contact your internet service provider for help configuring your router to be compatible with SleepIQ technology.
From your smartphone's Wireless settings page, look at the names of your available Wi-Fi networks.
- A 2.4 GHz network may have "24G," "2.4," or "24" appended to the end of the network name. For example: "Myhomenetwork2.4."
- A 5 GHz network may have "5G" or "5" appended to the end of the network name, for example, "Myhomenetwork5."
- Sometimes the 2.4G network won’t have anything after it, but the 5Ghz network will, for example, “Myhomenetwork” and “Myhomenetwork-5G.”
If your network doesn’t have 2.4 or 5 after the name you can check by logging into your router or contacting your internet service provider.
When scanning for Wi-Fi networks, the SleepIQ app will only detect 2.4 GHz Wi-Fi networks. 5 GHz Wi-Fi networks will not show as available networks, because they are not compatible with SleepIQ technology.
If your network is not displaying it may not meet compatibility requirements or the signal strength may be too low for your bed to get online or stay online.
SleepIQ technology requires a strong Wi-Fi connection near your bed. Most routers are compatible with SleepIQ technology, but for the best connection experience, we recommend a router that is less than 5 years old.
If you are experiencing any of these symptoms, a poor Wi-Fi connection could be your problem. We recommend contacting your internet service provider or tech support of your choice for help improving your signal strength.
Symptoms of Poor Wi-Fi signal strength:
- Your Wi-Fi network is not found by the SleepIQ app
- Sometimes the SleepIQ app finds your network, sometimes it doesn't
- Your bed fails to connect to Wi-Fi during SleepIQ app pairing
- Your bed occasionally drops offline and may have trouble connecting back to the internet or server