Error Codes: E14 or E16 (DualTemp Connectivity Error)

We're sorry you're experiencing a connectivity problem. We can help fix this. First, let us know if your bed is a smart bed. If you're not sure, check the pump for LED lights. If you see lights on your pump, you have a Sleep Number smart bed.

Choose your bed

Select the base that best matches what you own to see troubleshooting instructions.

 

Sleep Number Smart Bed

We've found it works best to use separate remotes for your bed and DualTemp layer. Follow this process to reset your bed remote.

Unplug your DualTemp fans and remove remote batteries

  1. Unplug your DualTemp heating and cooling fans.
  2. Remove the batteries from all remotes.
  3. Set aside your DualTemp remotes.
  4. Make sure your bed is plugged in to a grounded outlet not controlled by a switch. Keep the DualTemp fan unplugged.
  5. Make sure the power cord is firmly connected to the pump. In most smart beds, your pump is stored inside your base near the foot of the bed. Occasionally, the pump is under the bed on the floor.

Now we'll work with your bed remote.

Reset your bed remote

  1. If you two bed remotes, set the other one aside for now.
  2. Hold down the up arrow, down arrow, and Enter buttons until the remote asks you to reset to factory settings.
  3. Important: Press Skip when asked to unplug and plug in your right or only DualTemp fan.
  4. Follow the steps in the remote until you get to "Setup Complete."

Now we'll clear the binds on the remote we just reset.

Clear binds on your remote

Recommendation

We recommend using separate remotes for your bed and DualTemp layer. Please contact us to get a DualTemp remote per fan.

  1. Hold down the up and down arrow buttons until the remote opens the "Clear Bind Table."
  2. Select "Sleep Number."
  3. You should see a "Binds Cleared" message at the top of the screen, letting you know it was successful.
  4. If you have more than one bed remote, repeat the above process with the other remote.

Once you're done with the resets, it's time to set up your DualTemp remotes. This will vary depending on the DualTemp fan you have.

Reset your DualTemp remote

White DualTemp fan

White DualTemp fan.

DualTemp 5 button remote

 

DT3 Remotes Sizedpng.png

Press and hold the up and down arrow buttons until the "System" menu opens. You will see either "System" or "Rename Remote" at the top of the screen. Follow the steps based on the option you see.

System
  1. Start on the "System" menu. If your remote fell asleep, press and hold the up and down arrows to re-open the System menu.
  2. Select "Factory Reset."
  3. Unplug and plug in the DualTemp power cord as directed on the remote screen.
  4. Follow the instructions to name your remote.
  5. The fan will turn on when complete.

If you are still seeing an error message, please contact us for further assistance.

Rename Remote
  1. Take the batteries out of the remote. Keep the batteries nearby.
  2. Unplug and plug in the DualTemp fan power cord.
  3. Within 60 seconds, put the batteries into the remote.
  4. Follow the remote instructions to name your remote. It's normal for the fan to turn on when complete.

DualTemp 3 button remote

DualTemp RemotePair.jpg

  1. Take the batteries out of the remote. Keep the batteries nearby.
  2. Unplug and plug in the DualTemp fan power cord.
  3. Within 60 seconds, put the batteries into the remote.
  4. Follow the remote instructions to name your remote. It's normal for the fan to turn on when complete.

Reset your DualTemp remote

Gray DualTemp fan

Gray DualTemp fan on a white background.

  1. Start on the "System" menu. If your remote fell asleep, press and hold the up and down arrows to re-open the System menu.
  2. Select "Factory Reset."
  3. Unplug and plug in the DualTemp power cord as directed on the remote screen.
  4. Follow the instructions to name your remote.
  5. The fan will turn on when complete.

Traditional Sleep Number bed

Reset your remote

You will need to complete a factory reset to clear the error. To make all selections, press the "Enter" or "O" button.

  1. Press the “Home”, “Enter”, or “O” to get to the home screen.
  2. From “Home”, select “System.”
  3. Select “Settings.”
  4. Select “Reset Preferences.”
  5. When asked if you want to reset your remote to factory settings, select “Yes.”
  6. When asked if this is a second or replacement remote, select “No.”
  7. When prompted to unplug and plug your Firmness Control system, select “Continue.” You do not have to unplug your Firmness Control system because this remote has already been paired to your bed.
  8. Press “Continue” when prompted to unplug and plug in your FlexFit Control system. If you do not have a FlexFit adjustable base, press “Skip.”
  9. Press “Skip” when asked to unplug and plug in your right DualTemp fan. This will prevent future connectivity problems.
  10. Follow the remaining prompts until you see “Set Up Complete.”

Now we need to set up your DualTemp remotes.

  • If you do not have a DualTemp remote, we recommend you contact us to purchase a new one.

This will vary depending on the DualTemp fan you have.

Reset your DualTemp remote

White DualTemp fan

White DualTemp fan.

DualTemp 5 button remote

 

Two five button Dualtemp remotes.

Press and hold the up and down arrow buttons until the "System" menu opens. You will see either "System" or "Rename Remote" at the top of the screen. Follow the steps based on the option you see.

System
  1. Start on the "System" menu. If your remote fell asleep, press and hold the up and down arrows to re-open the System menu.
  2. Select "Factory Reset."
  3. Unplug and plug in the DualTemp power cord as directed on the remote screen.
  4. Follow the instructions to name your remote.
  5. The fan will turn on when complete.

If you are still seeing an error message, please contact us for further assistance.

Rename Remote
  1. Take the batteries out of the remote. Keep the batteries nearby.
  2. Unplug and plug in the DualTemp fan power cord.
  3. Within 60 seconds, put the batteries into the remote.
  4. Follow the remote instructions to name your remote. It's normal for the fan to turn on when complete.

If you are still seeing an error message, please contact us for further assistance.

DualTemp 3 button remote

Two three button DualTemp remotes.

  1. Take the batteries out of the remote. Keep the batteries nearby.
  2. Unplug and plug in the DualTemp fan power cord.
  3. Within 60 seconds, put the batteries into the remote.
  4. Follow the remote instructions to name your remote. It's normal for the fan to turn on when complete.

If you are still seeing an error message, please contact us for further assistance.

Gray DualTemp fan

Gray DualTemp fan on a white background.

  1. Start on the “System” menu. If your remote fell asleep, press and hold the up and down arrows to re-open the “System” menu.
  2. Select “Factory Reset.”
  3. Unplug and plug in the DualTemp power cord as directed on the remote screen.
  4. Follow the remote instructions to name your remote.
  5. The fan will turn on when complete.

If you are still seeing an error message, please contact us for further assistance.

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