If E14 or E16 is showing on your remote, and the DualTemp Layer had been operating normally, the heating/cooling source has lost connection to power. Follow these steps to troubleshoot the issue.
- Check that the power supply light is illuminated green. If the power supply light is illuminated orange, please contact Customer Service for a replacement power supply.
- If the power light is not illuminated at all, then make sure the power supply is securely plugged into the heating/cooling source and the power cord is securely plugged into a working wall outlet or surge power strip. The power cord should be connected to the heating/cooling source with the flat side facing down.
If the E14 or E16 error is showing on your remote, and you have recently received your new DualTemp Layer, there may be an issue with the way the remote was set up. If securing the power connections does not resolve the issue, please contact Customer Service for further assistance.