Troubleshooting E1 connectivity errors

An E1 remote connectivity error usually means your bed isn't getting power or the remote is out of range of the bed. Your bed could be unplugged or there could be a problem with your outlet. 

Please note

If you recently installed a replacement pump, you will see this error until your remote is paired back to your bed. Complete a Factory Reset to resolve this error.

Before you start

Make sure your bed is plugged into a working outlet not controlled by a switch. Try testing a lamp or phone charger in the same outlet to make sure the outlet is working.

Make sure you are within 15 feet of your bed when using your remote.

Determine what style of Sleep Number® bed you have and follow the troubleshooting steps below. 

How can I tell if my bed is a 360 smart bed?

360 smart beds: If you have an integrated base or 360 smart FlexFit adjustable base, the pump is housed inside the base. The hoses detach from the pump and the mattress. Mattress hose connections are located at the side of the bed. 

All other beds: The hoses do not detach from the pump. Mattress hose connections are located at the head of the bed.

Troubleshooting for Sleep Number 360® smart beds

360 Integrated base 360 FlexFit base No base
  1. Make sure the power cord located at the head of the bed is firmly connected to the base.

    360E1ConnectivityError_IntegratedBase_pic1.jpg

  2. Make sure the power cord is firmly connected to the pump, located inside the compartment in your base.

    360E1ConnectivityError_CheckPumpConnections_pic2.jpg

    Please note

    The pump lights will be on when receiving power.

  3. Try unplugging your bed and plugging it back in. Wait 30 seconds before plugging back in.
  4. Try taking the batteries out of the remote and putting them back in to clear a frozen remote.

    Insert new batteries if the low battery indicator icon is present on the top of the remote screen or if your remote will no longer turn on.

  5. Complete a remote factory reset to clear the error.
If you're experiencing frequent or intermittent app errors or E1 or E3 remote connectivity errors while your bed is getting power your bed most likely needs a software update.

We recommend getting your bed online.

Once online the lights on the pump will flash while downloading a software update. This usually takes around 10 minutes. Make sure not to unplug your base during this sequence.

Getting your bed online gives you access to all the smart features and benefits of your bed. You can choose to turn on privacy any time you want to pause data recording or remove your Wi-Fi network if you want your bed disconnected from Wi-Fi altogether. 

Troubleshooting for Traditional, RV, kids, or value series Sleep Number® beds

  1. Make sure the power cord is firmly connected to the pump.
  2. Try unplugging your bed and plugging it back in. Wait 30 seconds before plugging back in.

    Please note

    The pump lights will be on when receiving power. If your pump does not have lights it will make a sound when first reconnected to power.

  3. Try taking the batteries out of the remote and putting them back in to clear a frozen remote.

    Insert new batteries if the low battery indicator icon is present on the top of the remote screen or if your remote will no longer turn on.

  4. Complete a remote factory reset to clear the error.
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