Get Your Bed Back Online

There could be a few reasons your bed is offline.

Your bed could be unplugged or there may have been a recent power outage. Usually your bed will reconnect to power on its own after power is restored. If not, unplug your bed, wait 20 seconds, and plug back in. Give your bed 1-2 minutes to reboot. Close and reopen the app. 

If that doesn't work, use the SleepIQ app to reconnect your bed to WiFi. Make sure you are near your bed and you know your WiFi network name and password. Open the app, select Bed, open the settings gear icon, top right, select "Did you get a new router?" to update your WiFi network information.   

Other things to check:

Is your internet service down? Using WiFi on another device is a good way to test this. Sometimes unplugging and plugging in your router helps your WiFi controlled devices reconnect.   

If you recently installed a replacement Firmness Control system check out how to connect a replacement pump.

If you recently changed your internet service provider, got a new router or changed your WiFi password, use the SleepIQ app to reconnect your bed to WiFi. Make sure you are near your bed and you know your WiFi network name and password. Open the SleepIQ app, select Bed, open the settings gear icon (top right), select "Did you get a new router?" to update your WiFi network information.  

The app will scan for your WiFi network. If the app doesn't find your network try to re-scan. Read Trouble Connecting to WiFi if you get stuck.  

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