Issues with Results

Overview

When you take a BreatheIQ™ measurement, you will receive your results soon after your measurement completes.

The following could impact when you receive your results:

• If you have a sleep partner and you took a measurement together, both partners need to complete their measurement before your results can be analyzed.
• If you do not have a Wi-Fi connection or you have not allowed cellular uploads, you may not receive your results as timely.
  • To turn on cellular data uploads, follow the below steps (data charges from your mobile carrier may apply):
    • Open your BreatheIQ™ app.
    • Tap Settings.
    • Scroll to Device section.
    • Turn toggle ON for Upload Using Mobile Data.
• If your results are uploading, please keep your mobile device open to the BreatheIQ™ app while the upload completes.

To ensure accurate results, remember to:

• Reduce ambient noise.
• Sleep alone during the measurement or take a joint measurement with your partner.
• Measure for at least 2 hours.

Frequently asked questions

• Can I see my previous results?
  • You can monitor your snoring over time using your BreatheIQ™ app. Your previous results are located in the calendar on the Results tab.
• How can I listen to previous sleep sounds?
  • You will be able to listen to sleep sounds for your last 10 measurements.
  • If you uninstall and reinstall your BreatheIQ™ app, you will no longer be able to listen to your sleep sounds. Take another measurement tonight to listen to your sleep sounds.
• How can you tell who is snoring?
  • When you take a joint measurement with your partner, the BreatheIQ™ algorithm is able to separate the sounds and identify who is snoring in the room.
  • If you and your partner both snore, you may hear their snoring, breathing or other environmental sounds in your playback.
• Why couldn’t my measurement be evaluated?
  • There are a few reasons your measurement could not be evaluated including if your measurement was less than 2 hours, you took a joint measurement but did not have enough overlapping time with your partner’s measurement, or a technical failure. Ensure you are following the steps given before you take a measurement.

The BreatheIQ™ app is provided for informational purposes only and is not intended to diagnose, cure, treat or prevent any disease.