How to complete a factory reset

Applies to: Silver Sleep Number® remotes

A factory reset helps reconnect your remote to your bed if you've recently installed a replacement part or you're getting a connectivity error that won't go away, even after making sure your bed is plugged into a working outlet and the cord is securely connected to the control system(s) under your bed.

Steps

1. Make sure all parts of your bed are plugged in before you start.

2. Use remote shortcut to get to factory reset: Press and hold the up arrow, down arrow and Enter button until remote asks if you'd like to reset to factory settings, select yes.

3. Follow the guided steps in the remote. Watch the pairing video for your remote, posted below, to see the guided steps you'll complete during a factory reset. If you don't know which remote you have see: How To Reset Your Remote.

 

Sleep Number 360® 5 Button Remote

Steps for Sleep Number 360® 5 Button Remote Factory Reset

1. Pick up your remote and press and hold the up arrow, down arrow, and Enter button until the factory reset screen appears on the screen.

2. When asked, "Do you want to rest your remote?", select Yes.

3. When asked, "Is this a second or replacement remote?", select No.

4. When asked, "Does your bed have a Sleep Number button at the hip?, select No.

Note: Only FlexFit™ smart adjustable bases have this button.

5. When prompted to unplug and plug in your Firmness Control System, unplug the power cord for 20 seconds and plug it back in to the outlet, select Continue.

6. Press Skip when asked to unplug your FlexFit Control system. This is only for adjustable bases.

7. Press Skip when asked to unplug and plugin your right side or single DualTemp Control system to a working outlet.

Note: If you have a DualTemp™ layer, use your DualTemp™ layer remote to control your DualTemp™ layer. Please contact us if you don't have a DualTemp™ remote so we can replace it for you at no cost. Call us at 1-800-472-7185 or use our Chat option in the lower right hand corner.

8. The remote will say "Before setting up your SleepIQ system, remove all objects from the bed."

9. The remote will ask "Is the bed clear?" Select Yes when bed is clear.

Note: If you see a blue screen with a Sleep Server error, select continue twice to bypass the error.

10. Keep pressing enter until you see the screen, Setup Complete.

 

Sleep Number 360® 10 or 12 Button Remote

Steps for Sleep Number 360® 10 or 12 Button Remote

1. Pick up your remote and press and hold the up arrow, down arrow, and Enter button until the factory reset screen appears on the screen.

2. When asked, "Do you want to rest your remote?", select Yes.

3. When asked, "Is this a second or replacement remote?", select No.

4. When asked, "Does your bed have a Sleep Number button at the hip?, select Yes.

Note: Only FlexFit™ smart adjustable bases have this button.

5. Press and hold the button at the hip for 10 seconds until it starts flashing orange.

6. When prompted to unplug and plugin your FlexFit Control system, press Continue but do not unplug the bed.

Note: If you see a message that says "Caution your bed requires calibration. To recalibrate the bed position it must return to the flat position.", press enter to return to flat.

8. The remote will prompt you to choose a brightness level. Choose between Low, Medium, and High.

9. The remote will say "Your under bed light setting has been changed. Would you like to keep this setting?" Press Yes or No.

10. Press Skip when asked to unplug and plugin your right side or single DualTemp Control system to a working outlet.

Note: If you have a DualTemp layer, use your DualTemp layer remote to control your DualTemp layer. Please contact us if you don't have a DualTemp remote so we can replace it for you at no cost. 

11. The remote will say Before setting up your SleepIQ system, remove all objects from the bed.

12. The remote will ask "Is the bed clear?" Select Yes when bed is clear.

Note: If you see a blue screen with a Sleep Server error, select continue twice to bypass the error.

13. The remote will then read "Setup Complete." then take you to the home screen.

 

Traditional Sleep Number Universal Remote

How reset Innovation/Corolla remote

1. Unplug the power cord from the outlet for 20 seconds and then plug it back in.

2. Press and hold the R button until the screen lights up.

3. Test the remote to see if it's working.

How to reset your Sleep Number Advanced DualAir Technology remote 

1. Take the batteries out of the remote.

2. Unplug the power cord from the outlet for 20 seconds, then plug back in.

Note: You should hear a clicking sound when plugged back in.

3. Press any button to wake up the remote.

4. You will see the option to select a language.

5. Press enter after you select the preferred language.

6. Press Enter to get back to the Home Screen.

7. Test inflating and deflating your bed with your remote to make sure it is working properly.

How to reset a FlexFit 1, 2, 3 adjustable base remote
Note: To get to Reset Settings, select System > Reset Preferences > Factory Reset

1. When asked, "Reset remote to factory settings?" Select Yes.

2. On the screen you will see a "Let's get started" screen. Press Enter.

3. When asked, "Is this a replacement or second remote?" Select No.

4. When prompted, unplug the pump's power cord from the outlet for 20 seconds and plug it back in.

Note: If you see an error message that states: "Remote failed to sync to pump, try again?", unplug and plug in the detachable power cord from the pump directly, then select Continue. 

5. When prompted, unplug the FlexFit™ Control system power cord from the outlet for 20 seconds, then plug it back in.

  • This is the power cord for the adjustable base.

Note: If you see an error message that states: "Caution, your bed requires calibration. To re-calibrate the bed position, it must return to the flat position.", press enter to return to flat. You will press Enter to continue after seeing the message "The bed position feature was successfully re-calibrated. You may now adjust the bed position."

6. You will be prompted to select a brightness level. Press Enter to continue after making your selection.

Note: If you see an error message that states “Remote failed to sync to foundation, Try Again?” Check power cord connections at the wall and at the Flexfit™ Control Box and make sure the red rocker switch is illuminated Red. Press Continue.

7. Press Skip when asked to unplug and plug in your right DualTemp engine.

Note: If you have a DualTemp layer, use your DualTemp layer remote to control your DualTemp layer. Please contact us if you don't have a DualTemp remote so we can replace it for you at no cost. 

SleepIQ pumps:If you see an error message that states “Remote failed to sync to SleepIQ, Try again?” Check the led lights at the back of the pump and the power cord connection at the pump and push in the SleepIQ processor to ensure its fully seated. Press Continue.

SleepIQ Image.png

8. There may be an error message with a blue screen that will state: “The Sleep Server is temporarily down for scheduled maintenance” Press Continue twice to bypass the error.

9. When asked “Input your name?” press Enter on Yes or No to make your decision.

10. You will then see "Setup Complete." Press Enter to get to the Home Screen.

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