Try these steps first.
- Set your remote down.
- Unplug your base.
- Wait 20 seconds.
- While you're waiting test a lamp or another device to make sure your outlet is getting power.
- Plug your base back in.
- Check your FlexFit base control system, located on the floor under the bed, to make sure the power cord is securely pushed into the system. If there is a red switch, make sure it is on.
- Not all bases have a control system located on the floor.
- Test returning your base to flat. Note: If your FlexFit base control system looks like the one pictured below, please attempt to force the base to flat: Press and hold the learn button (approximately 30 seconds). Then, contact our adjustable base service provider at 855-447-3274 Monday through Saturday, closed Sundays.
If your base still won't adjust, please contact us for additional support.