Trouble With Remote Battery Life, Backlight or Stuck Updating

Some ways you may have noticed your remote stopped working:

• My backlight has dimmed or stopped working
• My batteries need to be replaced frequently
• My remote gets stuck during an update

Before troubleshooting, you will need a fresh pair of AA batteries.

Follow these steps:

1. Remove batteries from the battery compartment.
2. Hold down ‘enter’ button, reinsert batteries. 
3. Continue to hold down ‘enter’ button. At the bottom of the screen, a message should appear that reads “searching.”
4. Continue to hold the button until a new message appears that reads “downloading.”
5. Release the button.
6. Place the battery cover back on the remote.
7. Set the remote on a flat surface and allow up to 30 minutes for the update to complete.