Troubleshooting E4 Error Code (Non-360 Beds)

Overview

  • E4 errors usually occurs when there is an issue communicating with the SleepIQ® Processor. 

Follow these Steps

1. Locate the Firmness Control System (Pump), usually located under your bed.

Pump.png

2. Verify the number of LEDs that are lit up on the face of the pump (Same side as the hoses connect).

  • If there are only two, continue to the next step.
  • If there are three or more LEDs, unplug the pumps power cord from the outlet and then plug it back in.
    • After the pump is plugged back into power, go to step 8.

3. Unplug the pumps power cord from the outlet.

4. Lift the processor door up and outwards, located above the hoses.

5. Locate and flip out the tab on the SleepIQ® Processor.  Use the tab to pull the processor completely out of the pump.

6. Put the SleepIQ® Processor back into the pump and push in firmly to make sure it is in all the way.

7. Plug the power cord back into an outlet and watch for the 3rd light to start blinking.  It can take about 2-3 minutes for it to light up.

  • If the third LED still doesn't light up, there is an issue with either the SleepIQ® Processor or the pump. Contact us to order a replacement.
  • If the at least the third LED lights up, check the status on the remote.

8. Perform a Factory Reset to reset the remote.

9. After completing the Factory Reset, verify that the error is cleared.

 

 

Was this article helpful?
4 out of 7 found this helpful