Overview
- E4 errors usually occurs when there is an issue communicating with the SleepIQ® Processor.
- This error will remain on the remote until it is cleared, even if the connection issues has been resolved.
SleepIQ® Customers:
Prior to beginning troubleshooting, check the LEDs on your pump. The 3rd light on the pump indicates the SleepIQ Connectivity of the pump.
- If the 3rd LED is blinking or solid: the processor error has been resolved. Remove the batteries from the remote and re-insert the batteries to clear the error.
- If the 3rd LED is off: This means that there is a SleepIQ Processor Error.
Troubleshooting:
- Close out of the SleepIQ App or set down the remote
- Power Cycle the pump by:
- Unplug the pump from the wall / surge strip
- After 20 seconds, plug the pump back in
- The pump will take approximately 60 seconds to reboot
- Open the SleepIQ App or remote and retry.
- If the same message appears, power cycle up to 2 additional times
- If the issue continues to persist, contact Sleep Number for assistance
"I have returned my SleepIQ and continue to get this error."
- Unplug the pump by the power cord from the power outlet.
- Locate the processor on the pump, under the bed.
- Lift the door on the processor (the door is located above the hoses and swings up and out.)
- Lift and pull tab to remove processor.
- Re-insert the processor making sure it is firmly in place.
- Close the door and plug the pump back in to the power outlet.
- Wait for the 3rd light blinking before using the remote.
- The remote will fail to sync to the pump, select ‘Skip’ and complete the rest of the factory reset.