Shipping & delivery options

COVID-19 Update

We're taking significant precautions to ensure your health and safety, including adjustments to our home delivery experience. Learn more >

Sleep Number utilizes two primary shipping methods: Home Delivery and UPS standard ground shipping.

  • Home Delivery
    With Home Delivery, you choose a date and time for our Home Delivery technicians to deliver and fully assemble your new mattress and/or base for you. Home Delivery is available on certain products and in certain areas and may be available outside our standard delivery area for an additional charge.
  • UPS Shipping
    A select few mattress models may be shipped via UPS ground shipping and come with easy-to-follow assembly instructions. Sleep Number bedding items are also shipped through UPS.

Shipping Options by Product

Mattresses

Sleep Number 360® smart beds, including integrated bases or FlexFit™ adjustable bases, are only available via Home Delivery.  Home Delivery includes setup of your new bed and/or base.

Sleep Number® s1, s3 and r5 beds are only available via UPS ground shipping.

The SleepIQ Kids® k2 bed is available via UPS ground shipping or  Home Delivery.

With the exception of Sleep Number® s1 and s3 beds, delivery or shipping by either method is at your cost. Shipping and delivery costs do not include return shipping.

Bases

Sleep Number® modular bases can be shipped via UPS ground. Sleep Number 360® integrated bases and frames, and FlexFit™ adjustable bases require Comfort Service℠ Home Delivery.  Shipping or delivery by either method is at your cost and does not include return shipping.  (Please note that FlexFit™ adjustable bases are not returnable and are considered final sale. Learn more about returns & exchanges.)  Home Delivery on adjustable bases purchased separately from a mattress includes set-up but does not include the removal of any existing mattress/base.

Bedding

Sleep Number® bedding (excluding DualTemp™ layer) is shipped free within the 48 contiguous states via UPS ground shipping. 

The DualTemp™ layer is available for delivery via UPS ground shipping or Comfort Service℠ Home Delivery; either shipping method is at your cost. This fee includes setup but does not include removal of any existing mattress/foundation.

Upholstered Collection

Sleep Number® Upholstered Collection purchases are required to be delivered via Comfort Service℠ Home Delivery at your cost. This includes setup but does not include removal of any mattress/base or other furniture. (Please note that purchases from our Upholstered Collection are not returnable and are considered final sale.  Please refer to the Returns & Exchanges article for further details.)

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