My Bed Is Losing Air

What you might be experiencing

• Continuous loss of firmness after each night of sleep.
• The pump runs constantly or takes too long to inflate to your Sleep Number® setting.

What you will need to get started

• Remote or the Sleep Number® app to adjust the setting.
• Assistance to lift the bed if necessary.
• Access to the hose connections at the bed. 
• White air chamber caps (stored inside the bed or base). If you do not have caps, visit your local Sleep Number store to pick up a set or order them online.
  

  

What to check first

1. Pump (Control System): Check indicator lights for power. The pump is usually located at the head or foot of the bed, depending on the model.
2. Power Check: Ensure the power cord is properly connected if the bed isn’t responding.

Air Loss Impressions: These factors just give the impression of air loss.

• • Room Temperature - Air feels different with temperature changes.
  • Responsive Air®- When turned on, Responsive Air® senses and automatically adjusts back to your Sleep Number® Setting throughout the night. Learn more about Responsive Air®
  • Air Pressure in the Room - Small changes may mimic air loss.
  • Getting In/Out of Bed - Movement and body warmth can affect air feel.
  • Sitting on the edge of the Bed- May feel like air loss at lower settings.

When did you purchase your bed?

Select either "2017 and after" or "2016 and older" to see next steps.

• 2017 and after
  
  
• 2016 and older

Troubleshooting steps for beds purchased 2017 to present

1. Turn Off Responsive Air®

Responsive Air can only be turned on or off in the Sleep Number® app.

1. Log into the Sleep Number app.
2. Select Smart Bed.
3. Choose the side of the bed you want to set.
4. Use the toggle to turn Responsive Air off.
   

   

Sleep on your bed for 1-3 nights. If your bed is still losing air after turning off Responsive Air, check your hoses and connections.

2. Check Hose Connections

1. Find where your hoses connect to your bed (at the side near the hip, or at the head of the bed).
   • Remove bedding if needed.
     

     

2. Disconnect the hose from the air chamber by pushing on the tab on the connector while gently pulling.
   

   

3. Quickly look for damage, such as cracks or breaks in the tubing, air chamber connections and/or missing/damaged O-rings. Reconnect after inspection. Below is what an air chamber connector should look like if nothing is wrong with it.

   

4. Trace the hose from the air chamber to the pump and check that the hoses are not kinked, bent, or run in tight angles. This may require you to move around the bed. You will have one of the following pumps.
   

   
   
   

5. Once at the pump, ensure the hoses are firmly secured by lightly pulling on the hoses.

If you did not find any broken/damaged parts, move on to capping your mattress. Contact us if you found any broken/damaged parts.

3. Cap Your Mattress

Find your white air chamber caps. Caps are usually stored inside the base near the pump. If you do not have caps, visit your local Sleep Number store to pick up a set or order them online.

1. Inflate the side of the bed experiencing air loss 15 Sleep Number setting points higher than your preferred setting. You will lose some air when you disconnect the hose.
2. Disconnect the hose and quickly cap the chamber.

4. Sleep On Your Bed

Sleep on your bed for 1-3 nights (or sooner if you notice a change) and contact us to determine next steps.

Back to the top

Troubleshooting steps for beds purchased 2016 and older

1. Check Hose Connections

1. Locate the hose connections at the head of the bed by unzipping the mattress cover. If your bed is a Duvet-style and has two zippers, unzip the bottom zipper.
2. Fold back any foam comfort pad and remove the foam boarder wall at the head of the bed.
3. Disconnect the hoses to inspect your air chamber and hose connections for breaks or damage. Make sure there are black O-rings on the end of the air chamber connectors.
4. Reconnect after inspection.

If you did not find any broken/damaged parts, move on to capping your mattress. Contact us if you found any broken/damaged parts.

2a. Cap Your Mattress

Find your white air chamber caps. Caps are usually stored inside the bed by where the hoses exit. If you do not have caps, visit your local Sleep Number store to pick up a set or order them online.

Note: If caps are not available, swap hoses instead if one side is losing air. This helps determine if the problem is with the air chamber or the pump.

1. Inflate the side of the bed experiencing air loss 15 Sleep Number setting points higher than your preferred setting. You will lose some air when you disconnect the hose.
2. Disconnect the hose and quickly cap the chamber. You may need two caps if your air chamber has two connection points.
3. Reposition the foam and top cover panel on the mattress and zip the cover closed.

2b. Swap Hoses

Note: Swap hoses if only one side is losing air. This helps determine if the problem is with the air chamber or the pump. You may need to swap hoses on one side at a time if your air chamber has two connection points.

1. Push in the gray tab where the hose meets the air chamber and gently pull to disconnect the hose. Repeat this on the other side.
2. Pull the hoses out of the mattress cover through the openings in the cover.
3. Thread the hose through the opposite opening in the cover.
4. Reconnect the hoses to the air chamber by gently pushing until you hear a click.
5. Reposition the foam and top cover panel on the mattress and zip the cover closed.

3. Sleep On Your Bed

Sleep on your bed for 1-3 nights (or sooner if you notice a change) and contact us with your troubleshooting results to determine the next steps.

Back to the top

Contact customer service with the results of your troubleshooting

We will determine the next steps. If needed, a team member will order replacement parts. In the meantime, reconnect the hoses to the air chambers.

Back to the top