Applies to Sleep Number 360® smart beds with SleepIQ® Technology and FlexFit™ 1, 2, and 3 smart adjustable bases, Traditional FlexFit™ adjustable bases, and Traditional Sleep Number® mattresses.
Overview
- If you see error e024: Check the pump’s third LED light. If it’s blinking/solid, close and reopen the app. If it’s off, reboot (power cycle) the pump.
- If you see “Your FlexFit® Needs to Be Reset”: unplug the base for 20 seconds, plug it back in, wait 2 minutes, then press Favorite to return to flat.
- If you see “Your FlexFit® Needs to Be Configured”: In the app, go to Smart Bed > Bed Settings and follow the on-screen pairing/configuration prompts.
- If you see “Please Check for an Obstruction”: Clear anything under/around the base, then close and reopen the app and try again.
Common symptoms
- The app shows e024 and won’t clear.
- Your bed shows as offline or won’t connect in the Sleep Number® app.
- Your FlexFit® base won’t adjust from the app or remote.
- You see Needs to Be Reset or Needs to Be Configured.
- You see Please Check for an Obstruction while adjusting.
Troubleshoot Sleep Number® App Error e024
SleepIQ® Technology Processor Error
What error e024 means: e024 appears when the Sleep Number® app can’t communicate with the bed pump (SleepIQ® processor connection). The message may remain in the app even after the connection returns until you fully close and reopen the app.
Quick Check: Pump LED Status
Before troubleshooting, check the third LED light on your pump:
-
Blinking or solid
- The processor connection is restored.
- Close and reopen the Sleep Number® app to clear the error.
-
Off
- There is an active SleepIQ® Technology Processor error. Continue with troubleshooting steps below.
Fix Error e024: Reboot (Power Cycle) the Pump
- Close the Sleep Number® app.
- Unplug the pump power cord from the wall or surge protector.
- Wait 20 seconds.
- Plug the pump back in.
- Wait 60 seconds for the pump to reboot.
- Open the Sleep Number® app and try again.
If the error continues, repeat these steps up to two more times.
If the error still appears, contact Sleep Number Customer Support for assistance.
I Returned My SleepIQ® Technology and Still See Error e024
Applies to Traditional Sleep Number® mattresses only.
Reseat the Processor
- Unplug the pump from the wall or surge protector.
- Locate the processor under the bed.
- Lift the processor door above the hoses.
- Pull the tab to remove the processor.
- Reinsert the processor firmly.
- Close the door and plug the pump back in.
- Wait until the third LED light blinks before using the remote.
If the remote fails to sync, select Skip and complete the factory reset.
Fix “Your FlexFit® Needs to Be Reset” in the Sleep Number® App
FlexFit® Reset Troubleshooting Steps
- Unplug the base power cord.
- Wait 20 seconds, then plug it back in.
- Wait 2 minutes for the base to fully reboot.
Adjusting too soon may cause connection errors. - Press the Favorite button on the base to return it to flat.
- Repeat on both sides for Split King or FlexTop bases.
- Close and reopen the Sleep Number® app.
- Try adjusting the base again.
- If the message returns, tap Reset in the app.
If the issue continues, contact Leggett & Platt, the adjustable base service provider.
You may need your base serial number (located near the foot of the base frame).
Service: Leggett & Platt adjustable base warranty and service page (reference).
Fix “Your FlexFit® Needs to Be Configured” in the Sleep Number® App
How to Configure Your FlexFit® Base
- Open the Sleep Number® app.
- Select Smart Bed.
- Tap Bed Settings in the top right corner.
- Follow the on‑screen instructions if your bed needs pairing or is offline.
If your bed is offline: Use the “How to get your bed online” support article and then return to the steps above.
If configuration does not resolve the issue, contact Leggett & Platt for service support.
Fix “Please Check for an Obstruction” in the Sleep Number® App
How to Clear a Base Obstruction
- Check around and under the base for bedding, furniture, or stored items.
- Remove all obstructions.
- Close and reopen the Sleep Number® app.
- Try adjusting the base again.
- If the message appears again, tap OK to override and retry once more.
If the error continues, contact Leggett & Platt. Have your base serial number ready.
Frequently Asked Questions
Why does the Sleep Number® app show error e024?
Error e024 appears when the app cannot communicate with the bed pump processor.
How do I know if my SleepIQ® processor is working?
Check the third LED on the pump. A blinking or solid light means the connection is active.
Will error e024 go away on its own?
Sometimes. If the pump reconnects, close and reopen the Sleep Number® app to clear the message. If it returns, reboot the pump (power cycle) using the steps above.
How long should I wait after unplugging and plugging the pump or base back in?
For the pump, wait 60 seconds after plugging it back in before reopening the app. For FlexFit® bases, wait about 2 minutes to finish rebooting before adjusting.
When should I contact support?
If you’ve power-cycled the pump up to 3 times and error e024 persists, contact Sleep Number Customer Support. For FlexFit® base service issues, contact Leggett & Platt and have your base serial number ready (near the foot of the base frame).