Sleep Number reserves the right to not refund the service visit fee, in whole or in part, if a customer:
- Reschedules or cancels their service visit less than 24 hours prior to the scheduled date, or
- Is not home, not ready (at technicians' discretion), or decides they no longer need their appointment once the technician(s) are en route to the home.
How to Reschedule or Cancel
Changes more than 24 hours before the day of service:
- Online (you will need your order number and zip code), or
- Contact us (phone or chat)
Same day changes:
- Call us at 1-888-411-2188