Find answers about appointments, delivery, and support.
Delivery & Service
What is an Authorized Provider?
A third-party delivery team that is not employed directly by our company
but
is trained and contracted through an established partner to deliver, install,
or service your bed.
Does Doorstep Delivery include setup?
No. With Doorstep Delivery, your order is left at your front door, garage,
or
another dry area. Unpacking and setup are not included.
Appointments & Scheduling
What is a timeframe?
Your timeframe is a 3-hour window in which the technicians will arrive at
your
home. This window can fall between 7:00 AM and 8:00 PM.
Do I have to wait at my home all day?
The amount of time your appointment will take can vary depending on the type
of service, products ordered, and your location. If possible, we recommend
that
you set aside the day for the appointment.
Can I request a specific timeframe?
We currently cannot support timeframe requests. Timeframe requests are assigned
closer to your appointment day and will be communicated at that time.
What if my timeframe doesn’t work?
If the date and time do not work for you, use our online scheduling system
to
choose a new one. A timeframe will be given closer to your appointment.
How do I reschedule my appointment?
Up until the day before your appointment, you can reschedule online. For
same-day
reschedules or cancellations, please call us at 1-888-411-2188.
Service Visits: Please reference our cancellation policy.
Proof of Insurance (COI)
Do I need proof of insurance?
Some apartments, condos, or buildings require proof of insurance before allowing deliveries. If needed, Sleep Number can provide a Certificate of Insurance (COI).
How do I request proof of insurance?
Contact Sleep Number Customer Service and request a Certificate of Insurance (COI). Be ready to provide your order and building details.
What information do I need to request proof of insurance?
- Order number (found in email receipt, delivery communications)
- Full name
- Certificate Holder (Confirm with property management who should be listed as Certificate Holder
- Email address
- Your building management’s email address (if available)
I have the information, what do I do now?
- Reach out to your Customer Service team and request a Certificate of Insurance (COI) for your delivery.
- Share the information listed above when making your request.
- If your building requires specific wording or includes additional insured information, be ready to provide those details during your request.
- The delivery team will prepare your certificate of insurance and send it directly to you and your building management (if provided).
- You can expect to receive this within 3 business days after your request is submitted.
Day-of Appointment
How do I track my technician?
When the technician is on the way, we will send an email and text with a
link
to track their arrival. Our technicians may also call you approximately 30
minutes
prior to their arrival.
My appointment is today, but I haven't heard from anyone yet. What do I do?
Please wait until the end of your 3-hour timeframe for our technicians to
arrive.
If they still haven't arrived when your window is over, please call 1-888-411-2188.
Support
What if my product is damaged?
Please call us at 1-888-411-2188 to report
the
damage.