What is a timeframe?
Your timeframe is a 3-hour window in which the technicians will arrive to your home.
What times do you deliver?
Our delivery and service periods are between 7:00 AM and 8:00 PM.
Do I have to wait at my home all day for my appointment?
Our technicians will arrive within a 3-hour timeframe. The amount of time your appointment will take can vary depending on the type of service, products ordered, and your location. If possible, we recommend that you set aside the day for the appointment.
How can I track my technician on the day of my appointment?
When the technician is on the way, you will receive an email and text with a tracking URL. Our technicians may also call you approximately 30 minutes prior to their arrival.
Why am I not allowed to choose my timeframe at the time of scheduling or rescheduling?
We wait to provide timeframes until the route is full for that day. This helps us reach each customer as quickly as possible on the day of your delivery or service.
I received my timeframe, but it doesn’t work for me. What can I do?
If the date and time do not work for you, please use our online scheduling system to pick a new date. Your timeframe will be assigned as you get closer to the scheduled date.
- Please note: We are not able to accommodate or guarantee any timeframe requests for future appointments.
How do I reschedule my appointment?
Up until the day before your appointment, you can reschedule online. For same day reschedules or cancelations, please call us at 1-888-411-2188.
I won’t be able to be home for my appointment, what do I do?
Please reschedule to a new date that works for you, following our reschedule process listed above.
My appointment is today, but I haven't heard from anyone yet. What do I do?
If it is within the 3-hour timeframe, please allow until the end of the window for our technicians to arrive. If the technicians are outside the 3-hour arrival window, please call 1-888-411-2188.
What if my product is damaged?
Please call us at 1-888-411-2188 immediately.