You can order select Sleep Number® replacement parts online at sleepnumber.com. If you’re not sure which part you need or don’t see it listed, troubleshooting guides can help—or you can contact Sleep Number Customer Support for assistance.
Where can I buy Sleep Number replacement parts?
Limited replacement parts and accessories are available for purchase online at sleepnumber.com.
If the part you need is available online, you can order it directly and have it shipped to your home.
How do I find the right replacement part?
If you’re not sure which part needs to be replaced, start with troubleshooting. This helps identify the correct part before ordering.
Choose the option that best matches your issue:
- Air loss troubleshooting
- Mattress troubleshooting
- Base troubleshooting
- Sleep Number® app troubleshooting
- Remote troubleshooting
- DualTemp™ Layer troubleshooting
Troubleshooting often confirms whether a replacement part is needed and which one is compatible with your bed.
What if I don’t see the part I need online?
If you can’t find your part online—or want help confirming compatibility—contact Sleep Number Customer Support.
Contacting Sleep Number Customer Support
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Call Customer Support Mon - Fri: 8AM - 4:30PM CT, Saturday: 10AM - 2PM CT Call 1-800-472-7185 |
Chat Support Available 7 days a week: 6AM - 11 PM CT Click/tap the "Chat" icon in the lower right corner of your device screen. |
Are replacement parts covered under warranty?
Some replacement parts may be fully or partially covered under warranty, depending on how long you’ve owned your bed and the part involved.
If you’re unsure about warranty coverage, Customer Support can review your account and help determine eligibility before you order.
What happens after I order my replacement part?
After you place your order, here’s what to expect:
- Your part ships directly to you.
- Install the part using mattress installation instructions / base installation instructions and videos that are available.
- Optional installation services may be available for an additional charge (contact Customer Service to learn more).
- If Sleep Number needs your original part returned, a return label will be provided at no cost.
Frequently Asked Questions
Can I order all Sleep Number replacement parts online?
No. Only select parts and accessories are available online. If you don’t see what you need, contact Customer Support for help.
What if I order the wrong part?
Troubleshooting before ordering helps prevent this. If you’re unsure, contact Customer Support before placing your order.
Do replacement parts come with installation instructions?
Yes. mattress installation instructions / base installation instructions and videos are available for most replacement parts.
Will Sleep Number install my replacement part for me?
Installation services may be available for an additional charge, depending on the part.
Need help ordering a replacement part?
If you’re unsure what to order, don’t see your part online, or have questions about warranty coverage, Customer Support can help you choose the right solution.