Returns & Exchanges

Requesting a return or exchange

Any permissible return under an applicable In-Home Trial Policy or exchange policy must first be authorized by us.  No unauthorized returns are allowed.  Contact the Sleep Number® Customer Service Center at (800) 472-7185 to obtain a Return Service Order (RSO) number before returning any product to us.  Your authorized return must be received by us within 30 days. 

Once your authorized return has been completely received by us in a good and sanitary condition, we will reimburse the purchase price of the items being returned less any return shipping/delivery fees.  Unauthorized returns will be destroyed with no refund or credit given. 

You are responsible for the return shipping/delivery fees associated with returning or exchanging any product to us. The Home Delivery return fee is $249 plus tax. UPS labels are usually free, however, we charge $29.99 to return the following:

  • DualTemp™ layers returns and exchanges via mail, not in store.
  • Modular Base return or exchange.

Gift-with-Purchase Promotional Items

The full retail value of any gift-with-purchase promotional items will be deducted from any return refund unless such promotional items are also returned unless prohibited by law.

Refund timing

Qualified refunds are issued to the original method of payment within approximately 21 days. 

Exclusions/Final Sale

Certain Sleep Number® products are not subject to the In-Home Trial Policy, are not returnable and are final sale.  Listed below are the product-specific return/exchange policies that apply (if purchased): 

The products below are not subject to the In-Home Trial Policy. Except for purchases made in or delivered to New Jersey, New York, or Maryland where delivery is delayed beyond the specific date previously identified, these products are subject to the following return/exchange policies:

Exclusions to In-Home Trial Policy

Purchases of FlexFit™ adjustable bases, upholstered furniture, display products, and clearance products are final sale, not returnable, and not exchangeable.  Upholstered furniture orders cannot be canceled or changed after purchase.



To view the complete return policy, please see our full Terms and Conditions.


Was this article helpful?
163 out of 734 found this helpful