Managing Sleepers in the Sleep Number® App

(Add, Remove, Switch Sides & Troubleshoot)

• You can add a new sleeper, create logins, and switch sides of the bed directly in the Sleep Number® app.
• Removing a sleeper requires contacting Customer Service for privacy and security reasons.

• Most issues (e.g., “email already taken”) stem from duplicate accounts or pending email invitations.

   

What Are Sleeper Profiles?

Sleeper Profiles allow your Sleep Number® smart bed to track each sleeper’s comfort preferences and provide nightly SleepIQ® scores. Each sleeper can maintain their own login and personalized features (reminders, temperature programs, insights).

Select the best option for you

How to Add a New Sleeper

How to Edit a Sleeper Name

How to Remove a Sleeper

How to Change a Sleeper's Side of the Bed

Troubleshooting and FAQs

How to Add a New Sleeper

Option A: Add a Sleeper During Initial Registration

When setting up your bed for the first time, the Sleep Number® App walks you through questions that automatically create any needed Sleeper Profiles.
Learn more: Register Your Sleep Number® Smart Bed Account

Option B: Add a Sleeper After Registration

Follow these steps if your Sleep Number account already exists:

Steps for the Account Owner

1. Log into the Sleep Number® App.
2. Tap Smart Bed.
3. If you manage multiple beds, choose the correct bed from the dropdown.
4. Go to Settings → Sleeper Setup.
5. Tap Add New Sleeper and follow the prompts to set up the sleeper and send an email invitation.

Steps for the Sleep Partner

1. Open the invitation email.
2. Click the link to create login credentials.
3. Set a password (8–30 characters, mix of uppercase, lowercase, number, special character).

How to Edit a Sleeper Name

There is a quick and easy way to edit a Sleeper profile name that can be found under the 'Smart Bed' tab.

1. Tap the 'Smart Bed' tab at the bottom of the screen.
2. Tap 'Settings' in the corner of the screen.
3. Tap 'Sleeper Setup.'
4. Tap the name of the Sleeper you want to edit.
5. Delete the current name and add the new one.
6. Tap 'Go' to save the changes.

To edit the rest of the Sleeper Profile, follow How to edit your Sleep Number Wellness Profile.

How to Remove a Sleeper Profile and Other Account Changes

In order to ensure data privacy and accuracy, contact customer service to:

• Remove Sleeper Profile
• Change Account Holder Name
• Change Account Holder Email Address
• Remove a bed from an account

How to Change a Sleeper’s Side of the Bed

1. Log into the Sleep Number® App.
2. Tap Smart Bed → Settings → Sleeper Setup → Switch Sides of the Bed.

Troubleshooting & FAQs

Why am I receiving an error saying the email is already taken?

This occurs when the email address already has a Sleep Number® account.
Fix: Use a different email address. If no alternative email is available, contact support.
 

How do I resend a sleeper invitation?

1. Log in as the account owner.
2. Go to the Sleep tab and select the sleeper’s name.
3. Tap Profile → Account Settings
4. If an email is pending verification, you can resend or cancel it to send an invitation to a different email address.
    

Can I add an additional sleeper to a bed?

You can only add a sleeper if there is an open sleeper spot. Read Edit Sleeper Profile for steps to make changes to an existing profile.
 

How do I update the Smart Remote after making sleeper changes?

Remove the batteries from the remote for a few seconds and reinsert them.
This forces the remote to refresh and display updated sleeper information.

Can I manage sleepers on the SleepIQ® website?

Yes. Within the website, navigate to Smart Bed Settings & Support → Sleeper Setup → Add New Sleeper. If you have an invitation pending, navigate to Account Settings.