Applies to Sleep Number® 360, Sleep Number® Smart Beds, Climate™ and ComfortNext™ Collections.
View all supported mattresses
c2, c4, cSE, p5, p6, pSE, m7, iLE, i8, i10, hSE, Ultimate, ClimateCool™, Climate360®, ComfortNext™, ComfortNext™ Lux and ComfortNext™ Ultra
Quick answer: If the Sleep Number® app is not working or you cannot log in, first confirm your email and password, update your phone or tablet, and install the latest app version. Then reopen the app and try again. Most connection and login issues can be resolved with these steps.
If the Sleep Number® app will not open, connect to your bed or let you log in, the issue may be related to your account information, app version or device software. Try the steps below to reconnect and get back to controlling your smart bed.
Before you begin
The Sleep Number® app works best with a supported device and the latest available operating system.
- Review the Sleep Number app® and smart bed compatibility requirements to confirm your device and bed are supported.
How to fix your Sleep Number® app
Confirm your login information. Use the email address and password associated with your Sleep Number® smart bed account. Check for spelling errors or extra spaces.
- Update your device. Install the latest available operating system for your phone or tablet.
- Update the Sleep Number® app. Open the App Store or Google Play Store, search for the Sleep Number app, and select Update if one is available.
- Reopen the app. Close the app completely, open it again, and try to log in.
- Check your connection. Make sure your device has a reliable Wi-Fi or cellular connection, then try again.
If your Sleep Number® app is still not working
If you cannot use the app right away, you still have options for adjusting your bed. Choose the option that works best for you:
- Try another compatible device. Install the Sleep Number® app and sign in with the email connected to your smart bed.
- Control your bed while logged out. If your bed supports this feature, use the Bluetooth remote in the app.
- Order a compatible remote. Contact Customer Support by phone or chat so we can help identify the correct remote for your bed.
Contact Sleep Number Customer Support
|
Call Customer Support Mon - Fri: 8AM - 4:30PM CT, Saturday: 10AM - 2PM CT Call 1-800-472-7185 |
Chat Support Available 7 days a week: 6AM - 11 PM CT Click/tap the "Chat" icon in the lower right corner of your device screen. |
Frequently Asked Questions
Why is my Sleep Number® app not working?
The app may need an update, your device software may be out of date, your internet connection may be interrupted, or your login information may not match the account connected to your bed. Start with the quick fixes above.
Is the Sleep Number® app down?
If the app will not open or connect after you update it and check your connection, wait a few minutes and try again. In the meantime, you can use the logged-out Bluetooth remote if your bed supports this feature.
How do I log in to the Sleep Number ® app?
Open the Sleep Number ® app and enter the email address and password associated with your smart bed account. If you cannot log in, confirm the spelling of your email and password, then update and reopen the app.
How do I update the Sleep Number ® app?
Open the App Store or Google Play Store, search for the Sleep Number app, and select Update if an update is available.
What if my Sleep Number ® bed is not responding?
First confirm that the app is updated and your device has a reliable connection. If the app works but the bed does not respond, contact Customer Support for help with your bed and app connection.