SleepIQ® Technology Compatibility Requirements

The information below outlines the minimum requirements to use the SleepIQ® app and get your bed online. The SleepIQ® app and a Wi-Fi connection are required to get your bed online and use it's smart features. 

SleepIQ® Compatible Devices

The SleepIQ® app is available for iOS and Android devices.

We recommend running the latest software version available for your device. If you are running an older software version, you may experience performance issues with the SleepIQ® app and other apps.

iOS

SleepIQ technology is compatible with newer iPhones and iPads running iOS 13 or later.

Turn on Bluetooth in your device settings and turn Bluetooth on for the SleepIQ app in your device privacy settings. This gives the SleepIQ app permission to pair with your bed.

 

Android

SleepIQ technology is compatible with most Android phones and tablets equipped with Bluetooth 4.0 and running Android 8 or later.

Turn on Bluetooth in your device settings and turn on location services for the SleepIQ app. Location services must be enabled to allow the SleepIQ app to pair with your bed.  

In some cases, on specific phones, the Bluetooth stack can get stuck in a bad state, and state and may need to be re-started by the user by turning Bluetooth on and off and on.

The SleepIQ app does not work with Kindle or Windows tablets and has inconsistent performance with Motorola devices.

 

Web

Go to sleepiq.sleepnumber.com to access your account from a web browser. Please keep in mind the SleepIQ app is only available for mobile devices and bed control options are only available on the SleepIQ app.

OS Requirements: Windows 7 or later or Mac OS 10.9 or later

Browser Requirements: Google Chrome 46 or later, Firefox 40 or later, or Safari 8 or later

 

WI-FI COMPATIBILITY REQUIREMENTS

SleepIQ® technology requires a Wi-Fi connection to get your bed online. If your bed is not online, certain features of your smart bed will not be available and will not work properly.

For the best experience, contact your internet service provider or check your router settings to ensure your internet service meets these requirements.

Router settings compatible with SleepIQ® Technology

FREQUENCY: Enable 2.4 GHz band. Note: The Climate360™ smart beds are compatible with either a 2.4 or 5.0GHz Wi-Fi network.

RADIO MODE: Set to B, G, B/G/N mixed or B/G mixed. AC, N-Only is not compatible with SleepIQ.

SECURITY/PASSCODES:  Set to WPA or WPA2. Passwords are case sensitive and space sensitive and must be between 8 and 63 characters. Passwords with special characters (@!#$%) may cause failures to connect to Wi-Fi.

MAC FILTERING: Set to be disabled or add pump MAC address to allowed devices. The MAC address is located on the pump product label, beginning with CC or 64.

DNS: Primary DNS should be 8.8.8.8 compatible

 

Wi-Fi networks not compatible with SleepIQ® Technology

Mobile hotspots: Using a mobile hotspot is not recommended. This can result in interrupted connections and inaccurate sleep data. SleepIQ Technology works best with a 24/7 internet connection. 

5.0 GHz Wi-Fi networks: SleepIQ Technology requires a 2.4 GHz setting to connect to your home Wi-Fi network. 5.0 GHz networks are not supported and will not connect to SleepIQ Technology. Check with your internet service provider to make sure your router settings are compatible.  Note: The Climate360 smart beds are compatible with a 5.0GHz Wi-Fi network.

Captive portal networks: Captive portal networks require you to sign in on a web page before connecting a device to the internet. This type of network is common in coffee shops and hotels. SleepIQ Technology is a browserless device. Contact your internet service provider to see if they are able to add your SleepIQ pump as a browserless device. 

Hidden Networks: A hidden network is one that the owner has chosen to hide from devices scanning for an available Wi-Fi network. The SleepIQ app has the option to add a hidden Wi-Fi network during setup.  This works for a 2.4 GHz hidden network. Some SleepIQ Technology will not detect or connect to a 5.0 GHz network. Note: Adding a 5.0 GHz network as a hidden network is not a workaround.       

     

Frequently Asked Questions

Is SleepIQ compatible with Alexa?

Amazon’s Alexa and Google Home are not able to control your SleepIQ bed. The SleepIQ app does not connect with either of these devices.

How do I check my router settings?

Log into your router to check your wireless settings.

Search the internet for instructions to log into your router or contact your internet service provider for help configuring your router to be compatible with SleepIQ technology.

How do I tell if my Wi-Fi is 2.4 or 5GHz?

From your smartphone's Wireless settings page, look at the names of your available Wi-Fi networks.

  • A 2.4 GHz network may have "24G," "2.4," or "24" appended to the end of the network name. For example: "Myhomenetwork2.4."
  • A 5 GHz network may have "5G" or "5" appended to the end of the network name, for example, "Myhomenetwork5."
  • Sometimes the 2.4G network won’t have anything after it, but the 5Ghz network will, for example, “Myhomenetwork” and “Myhomenetwork-5G.”

If your network doesn’t have 2.4 or 5 after the name you can check by logging into your router or contacting your internet service provider.

When scanning for Wi-Fi networks, the SleepIQ app will only detect 2.4 GHz Wi-Fi networks. 5 GHz Wi-Fi networks will not show as available networks, because they are not compatible with SleepIQ technology.

If your network is not displaying it may not meet compatibility requirements or the signal strength may be too low for your bed to get online or stay online. 

What else can cause failures to get online?

SleepIQ technology requires a strong Wi-Fi connection near your bed. Most routers are compatible with SleepIQ technology, but for the best connection experience, we recommend a router that is less than 5 years old.

If you are experiencing any of these symptoms, a poor Wi-Fi connection could be your problem. We recommend contacting your internet service provider or tech support of your choice for help improving your signal strength.

Symptoms of Poor Wi-Fi signal strength:

  • Your Wi-Fi network is not found by the SleepIQ app
  • Sometimes the SleepIQ app finds your network, sometimes it doesn't 
  • Your bed fails to connect to Wi-Fi during SleepIQ app pairing
  • Your bed occasionally drops offline and may have trouble connecting back to the internet or server
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