The information below outlines the minimum requirements to use the SleepIQ® app and get your bed online. The SleepIQ® app and a Wi-Fi connection are required to get your bed online and use it's smart features.
SleepIQ® Compatible Devices
The SleepIQ® app is available for iOS and Android devices.
We recommend running the latest software version available for your device. If you are running an older software version, you may experience performance issues with the SleepIQ® app and other apps.
Frequently Asked Questions
Amazon’s Alexa and Google Home are not able to control your SleepIQ bed. The SleepIQ app does not connect with either of these devices.
Log into your router to check your wireless settings.
Search the internet for instructions to log into your router or contact your internet service provider for help configuring your router to be compatible with SleepIQ technology.
From your smartphone's Wireless settings page, look at the names of your available Wi-Fi networks.
- A 2.4 GHz network may have "24G," "2.4," or "24" appended to the end of the network name. For example: "Myhomenetwork2.4."
- A 5 GHz network may have "5G" or "5" appended to the end of the network name, for example, "Myhomenetwork5."
- Sometimes the 2.4G network won’t have anything after it, but the 5Ghz network will, for example, “Myhomenetwork” and “Myhomenetwork-5G.”
If your network doesn’t have 2.4 or 5 after the name you can check by logging into your router or contacting your internet service provider.
When scanning for Wi-Fi networks, the SleepIQ app will only detect 2.4 GHz Wi-Fi networks. 5 GHz Wi-Fi networks will not show as available networks, because they are not compatible with SleepIQ technology.
If your network is not displaying it may not meet compatibility requirements or the signal strength may be too low for your bed to get online or stay online.
SleepIQ technology requires a strong Wi-Fi connection near your bed. Most routers are compatible with SleepIQ technology, but for the best connection experience, we recommend a router that is less than 5 years old.
If you are experiencing any of these symptoms, a poor Wi-Fi connection could be your problem. We recommend contacting your internet service provider or tech support of your choice for help improving your signal strength.
Symptoms of Poor Wi-Fi signal strength:
- Your Wi-Fi network is not found by the SleepIQ app
- Sometimes the SleepIQ app finds your network, sometimes it doesn't
- Your bed fails to connect to Wi-Fi during SleepIQ app pairing
- Your bed occasionally drops offline and may have trouble connecting back to the internet or server