No Sleep Data Recorded

What to check if you or your partner are not getting a SleepIQ® score:

 

1. Privacy Mode

Confirm your privacy mode feature is off. 

  1. Open the Sleep Number® app.
  2. Tap Smart Bed
  3. Tap Settings
  4. Tap Privacy Mode

PrivacyMode5.0.jpg

2. Restart Bed

If you are consistently experiencing missing sleep data and privacy mode is off, we recommend completing a restart.

Next Generation smart beds

    1. Open the Sleep Number app.
    2. Tap Smart Bed.
    3. Tap Settings.
    4. Tap Restart Bed.*

*If you do not see Restart Bed as an option in your settings menu, then you have a 360 smart bed. Continue to the steps below.

360 smart beds

    1. Locate the power cord at the head of the bed.
    2. Unplug the power cord from the outlet.
    3. Wait 30 seconds before plugging back in.

If you continue to have missing sleep data after completing these steps, contact our customer support.

 

×
Was this article helpful?
456 out of 4071 found this helpful