No Sleep Data Recorded

Use these steps if your Sleep Number® app is missing a SleepIQ® score or shows incomplete sleep data.

Start here

We know it can be frustrating when your sleep data does not look right. Most SleepIQ® score or sleep data issues can be improved with a few quick checks in the Sleep Number® app.

What to check first

1. Update the Sleep Number® app to the latest version.
2. Confirm Privacy Mode is turned off.
3. Make sure your bed is connected to Wi-Fi.
4. Check that your bed timezone is correct.
5. Restart your bed if sleep data is still missing.

1. Update the Sleep Number® app

Make sure you are using the latest version of the Sleep Number app. Go to the App Store or Google Play store to check for updates. Older app or device software may cause performance issues or prevent the app from working as expected.

2. Turn Privacy Mode off

When Privacy Mode is on, sleep tracking is paused and you will not receive a SleepIQ® score. Privacy Mode applies to both sides of the bed.

1. Open the Sleep Number app.
2. Select Smart Bed.
3. Select Settings.
4. Select Privacy Mode.
5. Turn Privacy Mode off, then save your changes.

3. Check your Wi-Fi connection

Your smart bed needs a reliable Wi-Fi connection to upload sleep data. If your bed is offline or has a weak signal, your sleep data may be delayed, incomplete or missing.

If you recently changed your Wi-Fi provider, router or network name, reconnect your bed in the Sleep Number app. A bed may still control normally but have trouble sending sleep data if the connection is weak or incomplete. Review Sleep Number connectivity articles for additional troubleshooting.

4. Check your bed timezone

If your bed timezone is incorrect, your sleep session may show the wrong date, bedtime or wake time. Check your timezone in the Sleep Number app profile settings.

5. Restart your bed

If sleep data is consistently missing and Privacy Mode is off, restarting your bed may help.

After restarting, sleep in your bed as usual and check your Sleep Number app the next morning. Sleep data may take time to sync after you get out of bed. If the issue persists for more than 1-2 weeks, contact us for additional support.

Why only part of the night may record

If your app records only the beginning, middle or end of the night, your bed may have detected a change that interrupted the sleep session. This can happen after a brief bed exit, a major position change, a bed adjustment or a temporary connection issue.

• If you get up during the night, allow the bed time to recognize when you return.
• Avoid adjusting your Sleep Number® setting or FlexFit® base for 10 minutes after getting out of bed, when possible.
• Remove pets, heavy items or extra pressure from the bed when you are not sleeping.
• If only one side repeatedly records partial nights, contact support.

If one side records and the other side does not

Some customers see sleep data for one side of the bed but not the other. If this happens, make sure each sleeper is assigned to the correct side in the app and confirm both sides are not in Privacy Mode. Then restart your bed and check the next sleep session.

If the same side continues to miss data or record only part of the night, contact support so we can help check your bed and account setup.

When to contact support

Contact us if you tried the steps above and your sleep data still does not match what happened.

If you have already updated the app, turned Privacy Mode off, checked Wi-Fi and restarted your bed, you do not need to repeat those steps many times. Contact support if the issue continues so we can help with the next level of troubleshooting.

• No sleep data records for two or more nights.
• Only one side of the bed consistently records missing or inaccurate data.
• The app repeatedly shows bed exits that did not happen.
• Your SleepIQ® score or sleep session is missing after the bed has had time to sync.