No Sleep Data Recorded

What to check if you or your partner are not getting a SleepIQ® score:

1. Update your app

1. Ensure the Sleep Number® app is updated to the latest version. Go to the App store or Google Play store to see if an update is available for the Sleep Number app.
2. We recommend running the latest software version available for your device. If you are running an older software version, you may experience performance issues with the Sleep Number app and other apps or may not be able to download the Sleep Number app. 

2. Privacy Mode

Confirm your privacy mode feature is off. 

1. Open the Sleep Number® app.
2. Tap Smart Bed
3. Tap Settings
4. Tap Privacy Mode

3. Restart Bed

If you are consistently experiencing missing sleep data and privacy mode is off, we recommend completing a restart.

Next Generation smart beds

1. 1. Open the Sleep Number app.
   2. Tap Smart Bed.
   3. Tap Settings.
   4. Tap Restart Bed.*

*If you do not see Restart Bed as an option in your settings menu, then you have a 360 smart bed. Continue to the steps below.

360 smart beds

1. 1. Locate the power cord at the head of the bed.
   2. Unplug the power cord from the outlet.
   3. Wait 30 seconds before plugging back in.

If you continue to have missing sleep data after completing these steps, contact our customer support.