Applies to Sleep Number 360 smart beds purchased 2017 to 2026, including c2, c4, cSE, p5, p6, pSE, m7, iLE, i8, & i10, with a Firmness Control™ System and Magnet Attach.
Want to understand how your Sleep Number® 360 smart bed works—and how to keep it feeling great? This guide explains the key benefits, how the Firmness Control™ System and air chambers work, what to inspect over time, and simple maintenance steps to help protect comfort and performance for the life of your mattress.
View/download your user guide (click or tap).
Mattress Overviews
All Sleep Number 360® smart beds come with the following features to make your sleep smarter and more effortless than ever before.
Dual Adjustability
The Sleep Number 360 smart bed allows you and your partner to adjust each side of the mattress to your ideal firmness, comfort, and support – your Sleep Number® setting.
The uniquely designed air chambers inside the Sleep Number 360® smart bed contour to your body. When you find your ideal Sleep Number® setting, you’ll feel aligned, relaxed, and perfectly supported. As you need to, you can adjust your Sleep Number® setting whenever you like, from feather soft (0) to extra firm (100).
Responsive Air® Technology
Responsive Air® technology senses your movements and automatically adjusts throughout the night to keep you sleeping effortlessly comfortable. This begins as soon as you get in bed and continues as Responsive Air® technology checks in with you to keep you at your chose Sleep Number® setting all night long.
SleepIQ® Technology
With SleepIQ® technology built into your Sleep Number 360® smart bed, you’ll see and feel the difference in your sleep quality – your SleepIQ® score. Measuring your heart rate, breathing and movement, SleepIQ® technology provides you with personalized insights for your best sleep ever.
Compatibility (Bases & Controls)
- Mattress Only
- Bunkie Board
- Integrated Base or Foundation
- FlexFit® 1, 2, & 3 (magnet attach only)
- Sleep Number® App and/or optional Sleep Number® 360 Remote
Get to Know Your Components
Firmness Control System Compatibility
- Controls the functionality of both the mattress and the base (FlexFit® 1, 2, & 3).
Connections into the pump will be:
- Air hose connection(s) – Provides air to the chambers, so you can adjust firmness and use features like Responsive Air®. Ensure tight connections at both the pump and the air chambers. Loose connections can cause air loss or the pump to run more than normal.
- Sleeper right hose (blue)
- Sleep left hose (white)
- USB Port - Supports external Wi-Fi pumps (November 2021 to September 2024).
- USB Port
- Wire harness connection (FlexFit® 1, 2, & 3 only) – Provide power and signals to base components via routed cords/cables under the base. Loose or damaged connections can affect base performance.
- FlexFit base wire (canbus) connection
- Power cord – Provides power to the bed. Ensure the cord is tightly connected to the pump and plugged into a working outlet.
- Power cord
Pump location varies by configuration
- FlexFit® 1, 2, & 3 – Found at the foot of the bed, on the Sleeper Left side.
- Mattress (only) or Integrated Base, Pump on Floor – Pump sits on the floor.
- Integrated Base with tub - Pump sits in housing.
Air Chambers
The air chambers hold the air and are inflated/deflated by the pump to adjust the softness or firmness of the bed. Each chamber is connected to the Smart Control™ System by an air hose.
For best performance
- Ensure air chamber connections to the chamber and the pump are secure – If your pump is running constantly (or more than normal), check to make sure no air is escaping around the connection points.
- Trace the hoses to ensure there are no kinks or creases – They will hinder air flow and cause the illusion of your bed losing air.
Connection location varies by configuration
- FlexFit® 1, 2, & 3, and Integrated Base – Hoses route through the hose pass on each side of the deck surface
- Mattress (only) – Hoses exit near the head of the bed.
Replacement Parts
Contact our customer service for assistance in ordering replacement parts.
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Call Customer Support Mon - Fri: 8AM - 4:30PM CT, Saturday: 10AM - 2PM CT Call 1-800-472-7185 |
Chat Support Available 7 days a week: 6AM - 11 PM CT Click/tap the "Chat" icon in the lower right corner of your device screen. |
Optional Items
Remote
An optional, hand-held remote is available for separate purchase. Follow the instructions that come with the remote for directions on how to use it
Decorative Legs
Enhance the look of your adjustable base with optional decorative legs.
Headboard Brackets
If you wish to use a headboard with your base, you’ll need headboard brackets to hold it in place.
Moving Instructions
Learn how to assemble, set up, move, disassemble, and reassemble your Sleep Number® 360 Mattress safely and correctly. This step‑by‑step guide is designed to help ensure proper installation whether you are setting up a new mattress, relocating it within your home, or preparing it for a move
Maintenance & Inspection Checklist
- Weekly (or if comfort changes): Confirm your Sleep Number® setting, then check for the pump running constantly or longer than usual.
- Monthly: Inspect air hose connections at the pump and air chambers; reseat any connections that feel loose.
- Monthly: Trace hoses end-to-end to ensure there are no kinks, sharp bends, or pinched areas.
- As needed: Make sure the power cord is firmly connected to the pump and plugged into a working outlet.
- If you have FlexFit® 1, 2, or 3: Check that wire harness connections are fully seated and cords are not damaged.
Contact us if you find any damage or broken parts.
|
Call Customer Support Mon - Fri: 8AM - 4:30PM CT, Saturday: 10AM - 2PM CT Call 1-800-472-7185 |
Chat Support Available 7 days a week: 6AM - 11 PM CT Click/tap the "Chat" icon in the lower right corner of your device screen. |
Frequently Asked Questions
How do I know Responsive Air® technology is working?
When you get into bed each night, the bed senses you, making nighttime adjustments to help you sleep more comfortably. It’s so soothing, you may not even notice anything has happened!
Do I need Wi-Fi in my bedroom?
Yes, to get your SleepIQ® score and see your data, the SleepIQ® system needs to be connected to the internet via Wi-Fi. Bed controls may be operated via Bluetooth if Wi-Fi is not available.
Can I turn off SleepIQ® technology?
You can turn it off any time through your Sleep Number® remote, Sleep Number® app, or SleepIQ® website. By toggling the Privacy mode on, you’ll stop collecting SleepIQ® data. From your remote, press the Home button and hold for 2 seconds. You’ll be asked if you’d like to turn off SleepIQ®. It will stay off until you turn it back on.
Is my data kept private?
Your SleepIQ® data is confidential to you and your sleep partner. See the End User Agreement at sleepnumber.com for detailed information.
Which network do I choose when setting up SleepIQ® technology if I have a dual band router?
Choose the 2.4GHz version of your network. Your app will only show compatible networks.
If I choose not to use SleepIQ® technology, how will my bed work?
Without connectivity to SleepIQ® technology, smart features like Responsive Air® technology, Routines, and Foot Warming will not function. Foot Warming may be manually turned on and off with the optional remote.