Get to Know Your True Temp™ Zone Mattress

November 03, 2026 17:28

Mattress Overview & Features

Cool-to-the-touch cover

Luxuriously soft cover provides instant cooling from the moment you lie down.

Breathable foam layer

Enhances air flow to help maintain a comfortable sleep temperatures.

Comfort layer + cooling bands

Targeted support helps relieve pressure on shoulders, hips and knees while cooling bands draw heat away.

Supportive pocketed coils

Foam encased coils enhance airflow and reduce motion transfer.

Base foam layer

Durable base foam provides lasting stability and edge support.

True Temp™ Zone mattresses are compatible with:

Rotate (do not flip) your mattress every three to six months for even wear.
- Does not apply to a mattress on an adjustable base.
Spot clean only with a mild detergent and a damp cloth. Do not remove the cover for cleaning.

If you have a concern with your True Temp™ Zone mattress, contact Sleep Number® Customer Support by phone or chat. Our team will review your concern and help determine the next steps.

To help us evaluate your mattress, photos are required for all True Temp™ Zone mattress warranty claims. Having the photos below ready when you contact us can help make the process easier.

Note: If your mattress has a dip or sagging, see Why Does My Mattress Have Dips, Sagging or Body Impressions? for the base you’ll need to take.

Take clear photos of your mattress and sleep setup:

Tip: Make sure your photos are well-lit and clear so our team can easily review them.

	Mattress surface showing your concern Take a photo of the full mattress surface that clearly shows the area of concern. If you're documenting a dip or indentation, include the measurement in the photo.
	Full mattress surface Take a separate photo showing the entire mattress surface so we can see its overall condition.
	Mattress law tag Take a clear, readable photo of the manufacturer's law tag attached to your mattress.
	Bed frame, box spring or foundation Take a photo showing the bed frame, box spring or foundation supporting your mattress.