Applies to Adjustable Bases with Remote, sold in 2026 and after.
Troubleshoot a Sleep Number® Adjustable Base that won’t return to flat. Learn quick checks, reset steps, and when to contact support for help.
Important: This model does not connect to or operate through the Sleep Number® app.
Adjustable Bases with Remote (sold in 2026 and after) are controlled exclusively with the included remote. Use the remote and follow the troubleshooting steps below to return your bed to a flat position.
For all other bases, please refer to troubleshooting articles for your model.
What You Might Be Experiencing
- Bed won't return to the flat position.
- Base is stuck in an elevated position and won't go down.
- Remote won't bring my bed down to the flat position.
Quick Answer
If your base won’t return to flat, start by checking the essentials: confirm your remote has power and that the base is plugged in with a green light on the power supply. Make sure nothing is blocking the bed’s movement, then try adjusting it again. If it still won’t return to flat, unplug the base for 30 seconds and plug it back in to reset it.
See the detailed steps below for full troubleshooting.
What You Will Need To Get Started
- New batteries for your remote.
- Your Remote.
Before You Begin
- Make sure your remote has fresh batteries and power by pressing any button to activate the backlight.
- Remote Lock is turned off.
- Verify your base has power by confirming that the light on the power supply brick is glowing green.
Step 1: Make sure nothing is blocking the base.
Remove anything that may prevent movement.
Pay special attention to the head or foot being too close to a wall, furniture, or any object underneath or around the base.
Step 2: Try lowering the bed again.
Hold down the up or down button to raise or lower the head or foot.
Step 3: Unplug the bed.
Unplug the power cord(s) from the wall for 30 seconds, then plug them back in.
The bed will take a few minutes to power back on.
Expected Result: The bed should respond normally when you press the up or down buttons.
Step 4: Attempt to adjust the bed again.
Hold down the up or down button to raise or lower the head or foot.
Step 5: When to Contact Us
If your base still will not return to flat after completing these steps, contact us with your base model, any error messages, steps completed, and whether the issue affects one or both sides.
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Prevent Future Issues
- Keep obstructions clear from your base.
Frequently Asked Questions
How do I know if my base is getting power?
Confirm that all power cords are securely plugged into the wall outlet or power strip and the power strip is on. You should see a light on the power supply brick is glowing green. If no green light appears, test the outlet by plugging in a known working electrical device to see if the outlet is supplying power. Contact us if your light is not illuminated.
What if my remote doesn’t turn on at all?
Ensure the batteries are fresh and installed correctly. Contact us for next steps.
How do I turn off the remote lock?
When locked, the backlight will flash three times when any button is pushed, instruct the customer to press and hold the “Lock” button for five seconds to unlock. The backlight will flash three times when successfully unlocked.
What if I notice damage to any of my cords?
Contact us for next steps.
Why won't my Sleep Number adjustable base go flat?
Your adjustable base may not return to flat if it has lost power, the remote batteries are low, an obstruction is blocking movement, or the base needs to be reset.
How do I reset my adjustable base?
Unplug the base from power for 30 seconds, then reconnect it and wait a few minutes before testing movement again.
Why is my bed stuck in the raised position?
A power interruption, obstruction, remote issue, or connection problem may prevent the base from lowering.
What if my remote lights up but the bed doesn't move?
Confirm the power supply light is green and the base is receiving power. If the issue continues after a reset, contact us.
Why is only one side of my king adjustable base stuck up?
A power, connection, or sync issue may affect only one side. Troubleshoot each side independently and contact us if needed.