Sleep Number® smart bed Remote Troubleshooting

Applies to ComfortNext™ Series, Sleep Number smart beds and Climate™ Series with a Smart Control™ System, purchased 2022 to present.

This guide helps you fix common remote issues, including connection problems, unresponsive controls, and software update errors.

Start Here

If your Sleep Number® smart bed remote is not working, start with the basic steps below. In many cases, the issue is caused by low batteries, a bed that needs to restart, or a software update that did not finish.

Steps to Fix a Sleep Number® Smart Bed Remote

Follow these steps in order. After each step, test the remote again to see if the issue is resolved.

Step 1: Remove and reinsert the batteries.

• Make sure the batteries are seated correctly.
• If needed, replace them with fresh AA batteries.

Step 2: Restart the bed.

• In the Sleep Number® app, go to Smart Bed > Settings and select the restart option.
• If you cannot use the app, unplug the bed from the wall, wait 20 seconds, and plug it back in.

Step 3: Run a Quick System Test in the Sleep Number® app (if available).

• In the Sleep Number® app, go to Smart Bed > Settings > Quick System Test.
• If the app finds an issue, follow the recommended next steps.

Step 4: Test the remote again.

• Try the same function that was not working before.

Step 5: If the remote still does not work, test your bed in the Sleep Number® app.

• If the app works but the remote does not, the issue may be with the remote.
• If neither works, the issue may be with the bed or its connection.
• Contact us by phone or chat if you still need help.

Remote Update Stuck in Recovery Mode or Update Failed

1. Unplug the bed from the wall outlet for 20 seconds, then plug it back in.
2. Wait 2 minutes for the pump to fully power on.
3. Remove the batteries from the remote for 10 seconds, then put them back in.
4. Check the remote screen.
   1. The Bluetooth icon in the upper left should stop flashing.
   2. The battery icon in the upper right should show enough battery power.
5. Place the remote near the bed and let the screen go to sleep.
6. Leave the remote overnight so the update can finish.
7. If the remote is still stuck the next morning, contact us by phone or chat.

Click the link below to download your Sleep Number Smart Bed Remote Quick Start Guide.

Sleep Number Smart Bed Remote Quick Start Guide