Applies to: All Sleep Number Smart Bed remotes
Overview:
Sleep Number Smart Remote is an accessory that provides secure and effortless control for your smart control system.
General Troubleshooting
Our smart remote will typically tell you what actions are needed within the remote messaging, however, there are some general troubleshooting steps you can take.
- Take your batteries out and reinsert them.
- This is a great time to replace with fresh batteries.
- Perform a restart or power cycle on the bed.
- You can do a restart through the Sleep Number app on your smart device by going into the Smart Bed and then Settings.
- If you do not have access to the app, you can also perform a power cycle by unplugging the bed from the wall, waiting 20 seconds, and then plugging back in.
- To rule out any larger issues, we highly encourage a Quick System Test to be run through the Sleep Number app.
- Smart Bed, then Settings, then Quick System test.
- If any failures are identified, follow troubleshooting steps provided.
- Retest the functionality to see if the remote is functioning as intended.
- Issue still persists?
- Try the function with the Sleep Number app on your smart device to help rule out if this is an issue with your remote or the bed.
- Contact us by phone or chat for further assistance.
Software Updates: Recovery Mode or Update Failed
- Unplug the power cord for the bed from the wall outlet for 20 seconds and plug it back in.
- Wait 2 minutes for the pump to power up.
- Remove the batteries from the remote for 10 seconds and reinsert them into the remote.
- When the remote wakes up, look to see if the Bluetooth icon has stopped flashing (upper left icon on the screen) and the remote has full battery life (upper right icon).
- Place the remote near the bed and let it fall asleep.
- Allow the remote to finish the software update overnight.
- If the remote is still in the same state in the morning, please contact us by phone or chat.