Overview
Preparing your space and technology helps ensure a smooth Sleep Number® delivery. Requirements and steps vary by delivery tier (Doorstep, Premium, Ultimate) and product type (Smart Bed, ComfortMode™, ComfortNext™, Upholstered Furniture).
For information about your order, visit sleepnumber.com/delivery
Before Delivery
- An adult (18+) must be present at the time of delivery.
- Keep your current mattress until your new one has been fully delivered.
Keeping You Informed
- A text and/or email the morning of your appointment.
- A call, text, and/or email when technicians are on their way, including a link to track arrival.
What Technicians Will Do
- Will deliver all Sleep Number® products scheduled for home delivery (mattresses, bases, remotes, DualTemp™ layers, furniture).
- Will not deliver items that are shipped separately; review your email for shipping notices.
- May inspect your mattress and sleep area for bed bugs and unsanitary conditions.
Create a Safe, Ready Space
- Secure all pets.
- Clear a safe walking path and work area.
- Premium & Ultimate deliveries: Remove breakables, weapons, and valuables from the bedroom before technicians arrive.
Prepare Your Technology
Smart Mattresses
(ComfortNext™, c1, c2, c4, p5, p6, pSE, m7, i8, i10, iLE, ClimateCool™, Climate360®)
- Register your bed in the Sleep Number® app or at sleepiq.sleepnumber.com.
- Confirm your phone and Wi‑Fi meet compatibility requirements.
- Have your Wi‑Fi network name and password ready when technicians arrive.
- Have any additional remotes available on delivery day (if not being delivered by Sleep Number®).
ComfortMode™ Mattresses
- Have any additional remotes available on delivery day (if not being delivered by Sleep Number®).
Prepare Your Room
Fit & Electrical Requirements
- Confirm your new product fits in your room and furniture.
- Ensure electrical outlets are within 5 feet of where your bed or Lifestyle furniture will go.
- King ComfortMode™ + Adjustable Base: Requires 3 outlets. Use a compatible 3‑outlet power splitter.
Furniture Setup
- Move out furniture or frames you are not using.
- For Signature or Lifestyle Collection furniture, remove your existing headboard, sideboards, and footboard.
- If you did not purchase Sleep Number® furniture or an integrated base, assemble your frame before delivery.
Adjustable Base Setup
- FlexFit® 2 & 3: Remove slats from your frame before technicians arrive.
- Standard Adjustable Base: Can sit on slats spaced 2–3 inches apart or on a solid platform surface.
Disposal Preparation
Included with Ultimate Deliveries. Available for an additional cost for Premium and Doorstep.
Sleep Number® Will Dispose Of
- Mattress and box spring (with or without metal frame)
- Mattress with Sleep Number® base
- Mattress with any non‑Sleep Number adjustable base
- Mattress with platform base
Doorstep Deliveries with Added Disposal - Remember to move your old mattress and base outside before pickup.
Sleep Number® Will Not Dispose Of
- Non‑Sleep Number furniture
- Items with bed bugs or extreme soiling
- Waterbeds
- Hospital beds
- Bases with attached under‑storage
- One‑piece king adjustable bases
FAQs
Do I need to be home for delivery?
Yes. Someone 18 or older must be present for all Sleep Number® deliveries.
Will technicians set up my smart bed?
What happens if my Wi-Fi or phone isn’t compatible?
Technicians can complete setup of the bed, but app features may not work until compatible technology is available. You can connect later once requirements are met.
How long will my delivery take?
Delivery time can vary based on your delivery tier and the products in your order. Technicians will share next steps and timing when they arrive.
Will technicians remove my old bed?
Removal and disposal depend on your delivery type and whether disposal was added to your order. Review the Disposal Preparation section above to understand what can and cannot be removed.
Can technicians move my existing furniture?
Technicians can only work within a clear, safe space. Please move or remove any furniture, décor, or personal items that may be in the way before delivery.
What if I have pets at home?
All pets must be secured away from the delivery area before technicians arrive to ensure everyone’s safety.
Will technicians wear shoe covers or protective gear?
Technicians follow safety and cleanliness guidelines appropriate for in-home delivery.