Checklist: Getting ready for your delivery

Welcome to the Best Sleep of Your Life

You deserve better sleep. That's why we're thrilled you purchased a Sleep Number® smart bed.

To ensure a seamless delivery, and make sure you're able to take full advantage of all the features of your new smart bed, please review the following checklist of how to prepare for your upcoming delivery.  

Note: An adult (18 years or older) must be present during delivery.

Steps to Take Prior to Day of Delivery

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Register your smart bed with the Sleep Number® app

Make sure you've registered your smart bed using either the Sleep Number app or by visiting

You will need your order number to complete registration.


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FlexFit™ adjustable smart base

If you ordered a FlexFit™ adjustable smart base, measure your furniture before your bed arrives. You will need to remove the slats from your bed frame prior to the technicians' arrival on the day of delivery.

If you are plan to attach a headboard, review your order to make sure you purchased headboard brackets.


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Clear a path for technicians

Secure pets and ensure a safe walking path and work area. Remove any breakables, weapons, or valuable items from your bedroom.


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Track your order

Track your shipments, check your order details, manage your delivery, including reschedules, right from the Sleep Number app or by visiting



Tips for a successful delivery

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Bedroom furniture

Due to liability issues, Field Service Technicians cannot attach, disassemble, drill holes in, remove or relocate bedroom furniture, bed frames, bases or competitors' adjustable bases.




Mattress disposal

Do not dispose or give away your current mattress until your new mattress is delivered.


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Electrical outlet

Sleep Number smart beds require an electrical source within five feet for operation.


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Bedding items on your order

Sleep Number® bedding item orders will arrive in a separate shipment.


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Upholstered furniture timeline

Sleep Number® Premium Collection upholstered items will be delivered within 4 to 6 weeks of purchase.

Essential Collection upholstered items will be delivered within 2 weeks for self-assembly.


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User guides

Check out your user guide to learn how to get the most out of your new smart bed:


For additional delivery tips, visit our Day of Delivery Reminders article.

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