Welcome to the Best Sleep of Your Life
You deserve better sleep. That's why we're thrilled you decided to purchase a Sleep Number® smart bed.
To ensure a seamless delivery, and to make sure you're able to take full advantage of all the features of your new Sleep Number® smart bed, please review the following checklist of how to prepare for your upcoming delivery.
Steps to Take Prior to Day of Delivery
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- Make sure you've registered your smart bed using either the Sleep Number® app or by visiting sleepiq.sleepnumber.com.
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- At least 1 - 2 days prior to delivery, we'll contact you to confirm your delivery date and time.
- You can confirm your delivery date and time in the Sleep Number app.
- On day of delivery, a Field Service Technician will provide a courtesy call prior to arrival.
- To track your shipments, view delivery appointment details, and if needed change your date visit sleepnumber.com/orders/status.
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- If you ordered a FlexFit™ adjustable base, measure your furniture before your bed arrives.
- Please note that you will need to remove the slats from your bed frame prior to the technicians' arrival on the day of delivery.
- If you are planning on attaching a headboard, review your order to make sure you purchased headboard brackets.
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- Due to liability issues, Field Service Technicians cannot attach, disassemble, drill holes in, remove or relocate bedroom furniture, bed frames, bases or competitors' adjustable bases.
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- Do not remove your current mattress until your new mattress is delivered.
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- Sleep Number beds requires an electrical source within five feet for operation.
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- Sleep Number® bedding item orders will arrive in a separate shipment via UPS.
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- Sleep Number® Premium Collection upholstered items will be delivered within 4 to 6 weeks of purchase.
- Essential Collection upholstered items will be delivered within 2 weeks via UPS for self assembly.
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- Check out our Sleep Number smart bed User Guide on how to get the most from your bed:
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For additional delivery tips, visit our Day of Delivery Reminders article