To ensure a seamless delivery, please review the following checklist of how to prepare for your upcoming delivery.
Please note that steps may vary depending on delivery tier (Doorstep, Premium, or Ultimate) and product type (Smart Bed, ComfortMode™, ComfortNext™, Upholstered Furniture).
Before Delivery
- Make sure an adult (18 or older) is home when your delivery arrives.
- If you want to add a headboard, check your order to see if you bought headboard brackets. If not, you may need to order them.
- Smart Bed Headboard Brackets - For use with the integrated base, FlexFit® 2, FlexFit® 3, ClimateCool®, and Climate360® models.
- Adjustable Base Headboard Brackets - For use with the Adjustable Base model only.
- If you have an adjustable base and want a bed skirt, Sleep Number® offers a Smart™ Skirt that fits.
- Some apartments, condos, or buildings require proof of insurance before allowing deliveries. If needed, Sleep Number can provide a Certificate of Insurance (COI).
Prepare Your Space
- Make sure your new product will fit in your space.
- Ensure access to electrical outlets (within 5 feet) for mattresses, bases and Lifestyle Furniture.
- The king size ComfortMode™ mattress with Adjustable Base will require 3 electrical outlets. A power splitter with three outlets will need to be purchased to accommodate.
- Move any furniture or bed frames you will not use out of the way.
- If you did not buy Sleep Number upholstered furniture or an integrated base, make sure your bed frame is set up.
- Do not get rid of your old mattress until your new one is delivered.
- Sleep Number® Smart Beds only: If you ordered a FlexFit® adjustable base, take out the slats from your bed frame before the technician arrives.
- Sleep Number® Adjustable Base: If you wish to use it without legs, you can place on slats if they are no more than 2" to 3" apart, or on a platform surface.
Prepare Your Technology
Applies to: ComfortNext™, c1, c2, c4, p5, p6, pSE, m7, i8, i10, iLE, ClimateCool™, Climate360®
- Register your smart bed and set up your sleeper profile using the Sleep Number® app or at sleepiq.sleepnumber.com.
- Make sure your phone and Wi-Fi work with your bed and the Sleep Number® app.
Day of Delivery
- Keep pets safe and clear a path for the technicians.
- Technicians may inspect your mattress and sleep area for bed bugs.
- Remove all bedding from your old mattress before delivery.
- If you purchased a remote, have it ready for the technician.
- Sleep Number® Smart Beds only: have your Wi-Fi name and password ready.
- For Premium and Ultimate deliveries: Remove breakables, weapons, or valuables from your bedroom.
- For Doorstep deliveries: If you bought a Disposal, move it outside.
- For Doorstep deliveries: Check the Sleep Number Delivery set-up guides online for assembly instructions.
FAQs
I purchased an additional/optional remote but did not receive it.
- If you purchased an optional remote and it was not shipped, the In-Home Technicians will bring it when they deliver the rest of your product.
What happens if my date no longer works for me?
- Up until the day before your appointment, you can reschedule online. For same day reschedules or cancelations, please call us at 1-888-411-2188.
How can I determine what delivery tier I purchased?
It can be found on your order receipt or by visiting sleepnumber.com/orders/status.
- Premium and Ultimate: Our team will assemble your smart bed, connect it to Wi-Fi (Smart Beds only) and show you how everything works (Ultimate also includes mattress disposal and relocation.)
- Doorstep Delivery: We will ship and deliver your smart bed order to your front door or garage.
How will I know what time my delivery will arrive?
- You’ll receive a text or email with your delivery window 1-2 days prior to your appointment.
Will the delivery team call me when they’re on the way?
- Technicians typically call about 30 minutes before arriving, and in many cases, you can track them through links sent in text or email.
Can I upgrade my delivery tier before my delivery date?
- If you want to upgrade (e.g., Doorstep → Premium), contact Sleep Number prior to delivery so the correct service can be arranged.
Does the warranty change if I assemble the product myself?
- Warranty terms remain the same whether the product is self-installed or professionally installed.
Do I need to remove my old mattress before the team arrives?
- If you did not purchase an optional disposal or an ultimate delivery, please remove your old mattress the day of delivery. We do not recommend getting rid of your mattress until your new mattress has been delivered.
What if my home layout is tricky (tight stairways, small rooms)?
- Measure doorways, hallways, and the space where your bed will go. If you’re concerned about fit, review product dimensions or contact support before delivery.
Do technicians move other furniture?
- No. Please prepare your space by removing all other furniture prior to the technicians’ arrival.
Do I need Wi‑Fi for my new bed?
- Smart beds require Wi‑Fi for SleepIQ®. Have your network name and password ready on delivery day.
Can I track my delivery?
- You can track shipments, view appointment information, or reschedule through the Sleep Number app or sleepnumber.com/orders/status. You will receive a link, via text and email, to track your technician on the day of your delivery.
My delivery is today but I haven’t heard anything. What should I do?
- Wait until the end of your scheduled window. If the team hasn’t arrived by then, contact Sleep Number support.
Where can I find assembly instructions if I chose Doorstep Delivery?
- Visit Sleep Number’s Doorstep Delivery Setup Guides for step-by-step instructions for your specific product.