What do I need to connect my Sleep Number® smart bed to the internet?
To use the Sleep Number® app with a Sleep Number® smart bed, you need:
| Device | Bluetooth | Wi‑Fi |
| Compatible iOS or Android device | On for setup and pairing | Supported network (most beds: 2.4 GHz) |
If your device, operating system, or router does not meet the requirements below, your smart bed may not get online and smart features may not work correctly.
Quick start: what you need before setup
Step 1: Confirm the basics
Confirm you have each item below before you begin setup and pairing in the Sleep Number® app.
| Checklist item | Details |
| Compatible device | iOS 15.1 or later or Android 10 or later with Bluetooth 4.0+ |
| Sleep Number® app | Latest version installed |
| Bluetooth | Enabled (needed for setup and pairing) |
| Wi‑Fi network | Network name and password available (2.4 GHz needed for most beds) |
| Smart bed powered on | Bed assembled and powered on |
FAQs (quick answers)
Do I need the Sleep Number® app?
The Sleep Number® app is required to get your smart bed online and use smart features. A web browser does not support setup and pairing or bed control.
Which devices and operating systems are supported?
- iPhones and iPads: iOS 15.1 or later
- Android phones and tablets: Android 10 or later with Bluetooth 4.0+
If your device's operating system is below these versions, the app may not install, may not complete setup and pairing, or may disconnect.
Can I use a Kindle, Windows tablet, or a computer to control my bed?
No. Kindle and Windows tablets aren’t supported, and desktop computers can’t control the bed.
Can Amazon Alexa or Google Home control my Sleep Number® smart bed?
No. Amazon Alexa and Google Home can’t control your Sleep Number® smart bed. The Sleep Number® app does not connect with either voice assistant.
Does my Wi‑Fi network need to be 2.4 GHz?
Most beds require 2.4 GHz; some models (including Climate™ and ComfortNext™ collections and select smart beds) support 2.4 GHz or 5 GHz.
Why won’t my bed connect even though my internet works?
Connection issues are often caused by router settings, such as:
| Router setting | What it can cause |
| Unsupported wireless mode (AC-only or N-only) | Bed won’t connect to Wi‑Fi |
| Incompatible security settings | Connection fails during setup and pairing |
| Quotation marks (" or ') in Wi‑Fi password | Password may be rejected |
| MAC address filtering enabled | Bed may be blocked from the network |
Review your router and Wi‑Fi settings against the compatibility requirements below, then try setup and pairing again in the Sleep Number® app.
Device requirements (recommended before you troubleshoot Wi‑Fi)
Step 2: Verify your device and permissions
Confirm your device meets these requirements before changing router settings.
| iOS | Android |
| iOS 15.1 or later | Android 10 or later |
| Bluetooth enabled in device settings | Bluetooth (4.0 or newer) enabled in device settings |
| Bluetooth permission enabled for the Sleep Number® app | Location services enabled for the Sleep Number® app (needed for pairing) |
Android troubleshooting notes (known limitations)
| Topic | Note |
| Kindle/Windows tablets | Not supported |
| Motorola devices | Performance may be inconsistent on some models |
| Bluetooth | Restarting Bluetooth (off → on) may be required in some cases |
Optional: web (view-only) access
You can sign in to SleepIQ® on the web for view-only access, but you can’t use a browser for setup, pairing, or bed control.
OS Requirements: Windows 7 or later or Mac OS 10.9 or later.
| Browser | Minimum version |
| Google Chrome | 46 or later |
| Firefox | 40 or later |
| Safari | 8 or later |
Next steps
- If your device and Wi‑Fi network meet these requirements, follow How to get your bed online.
- If your device doesn’t meet the requirements, use another compatible device.
Advanced: Wi‑Fi and router compatibility
Step 3: Check Wi‑Fi and router settings
If your bed won’t get online, review these Wi‑Fi and router settings next.
Wi‑Fi band compatibility (2.4 GHz vs 5 GHz)
During setup and pairing, the Sleep Number® app shows only Wi‑Fi networks your bed can use.
| Bed/model | Supported Wi‑Fi band |
| All Sleep Number® smart beds | 2.4 GHz |
| Climate™ Collection, ComfortNext™ Collection, and select smart beds | 2.4 GHz or 5 GHz |
Note: If you’re unsure which band to use, start with 2.4 GHz.
Router wireless mode (B/G/N)
| Supported router wireless modes | Not supported |
| B | AC-only or N-only modes |
| G | |
| B/G | |
| B/G/N (mixed) |
Wi‑Fi security and password rules
| Setting | Supported |
| Security type | WPA, WPA-2, or WPA-3 (select newer Sleep Number beds) |
| Password length | 8–63 characters |
| Password rules | Case-sensitive and space-sensitive |
| Avoid | Quotation marks (" or ') in the Wi‑Fi password (may prevent connection) |
MAC address filtering
| Option | What to do |
| Recommended | Disable MAC address filtering |
| If enabled | Add the pump’s MAC address to the allowed devices list |
Wi‑Fi networks that may not work with smart technology
| Network type | Why it’s an issue | What to do |
| Mobile hotspots | Not recommended. Hotspots can cause interrupted connections and inaccurate sleep data. | Use a 24/7 home internet connection when possible. |
| 5 GHz-only Wi‑Fi networks | Some smart beds aren’t compatible with 5 GHz; all are compatible with 2.4 GHz. | Connect the smart bed to a 2.4 GHz network. During setup and pairing, the Sleep Number® app shows only compatible networks. |
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Captive portal networks (hotel/coffee shop Wi‑Fi) |
These networks require a web page sign-in. SleepIQ® technology is a browserless device, so it isn’t directly compatible. | Ask your internet service provider (ISP) whether they can add your Sleep Number® smart bed as a browserless device. |
| Hidden networks | Hidden networks aren’t broadcast to devices scanning for available Wi‑Fi. | Use the Sleep Number® app option to add a hidden network during setup. |
Troubleshooting (if you’re still offline)
Start with the simple checks: confirm your device meets the requirements above, then review your router and Wi‑Fi settings in the Advanced section.
Contact support
Contact Sleep Number support if:
- Your device meets all requirements, but you still can’t complete setup and pairing
- Your Wi‑Fi network meets requirements, and your smart bed still won’t get online
- You’re unsure whether your bed model supports certain features
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Call Customer Support Mon - Fri: 8AM - 4:30PM CT, Saturday: 10AM - 2PM CT Call 1-800-472-7185 |
Chat Support Available 7 days a week: 6AM - 11 PM CT Click/tap the "Chat" icon in the lower right corner of your device screen. |