To help ensure a smooth delivery experience, review this checklist before your upcoming delivery.
Steps vary based on your delivery service level and product type.
How to Prepare for Your Delivery
- Ensure an adult (18 or older) will be home during the delivery window.
- Measure doorways, hallways and stairways to help ensure your product fits in the room.
- Verify electrical outlets are available for powered products. (Does not apply to True Temp Zone Collections.)
- Clear pathways and remove obstacles.
- Keep pets secured.
- Have your Wi-Fi network name and password available if you purchased a Sleep Number® Smart Bed.
- Do not dispose of your old mattress until your new product has been delivered.
Delivery Service Options
Your delivery service level can be found on your order receipt or by visiting SleepNumber.com/orders/status.
| Service Includes | Doorstep | Premium | Ultimate |
| Delivery to home | ✓ | ✓ | ✓ |
| Setup and placement in room | ✓ | ✓ | |
| Packaging removal and recycling | ✓ | ✓ | |
| Sleep Number furniture assembly | ✓ | ✓ | |
| Smart bed activation | ✓ | ✓ | |
| 15-point inspection | ✓ | ✓ | |
| Product demonstration | ✓ | ✓ | |
| Relocation | ✓ | ✓ | |
| Mattress installation | ✓ | ||
| Mattress disposal | Optional | Optional | Included |
Delivery Service Descriptions
Doorstep Delivery
- Product is delivered to your front door or garage.
- Online setup guides are available.
Premium Delivery
- Product is delivered to your room of choice.
- Smart bed activation is included.
- Technicians perform a 15-point inspection.
- Technicians demonstrate how your product works.
Ultimate Delivery
- Includes everything in Premium Delivery.
- Mattress pad installation is included.
- Mattress disposal is included.
- Mattress relocation is included.
Before Delivery
Ensure Someone Will Be Home
- An adult (age 18 or older) must be present during delivery.
Headboard Preparation
If you plan to attach a headboard, review your order to confirm that headboard brackets were purchased. If not, you may need to order them separately.
- Smart Bed Headboard Brackets - For use with the integrated base, FlexFit® 2, FlexFit® 3, ClimateCool®, and Climate360® models.
- Adjustable Base Headboard Brackets - For use with the Adjustable Base model only.
Adjustable Base Accessories
If you have an adjustable base and would like to use a bed skirt, Sleep Number offers a Smart™ Skirt designed to fit.
Apartments and Condominiums
Some apartment, condo and building communities require proof of insurance before permitting deliveries. If needed, Sleep Number can provide a Certificate of Insurance (COI).
Gate Codes and Building Access
Prepare Your Space
Confirm Product Fit
Measure entryways, hallways, stairways and your room to ensure your new product will fit comfortably in your space.
Verify Electrical Access
- Ensure electrical outlets are available within 5 feet of mattresses, bases and lifestyle furniture products. (Does not apply to True Temp Zone Collections.)
Important: A king-size ComfortMode™ mattress with an Adjustable Base requires three electrical outlets. A three-outlet power splitter may be needed.
Prepare the Room
- Move furniture or bed frames you will not be using out of the way.
- If you did not purchase Sleep Number upholstered furniture or an integrated base, have your bed frame assembled before delivery.
- Keep your existing mattress until your new product has arrived.
FlexFit® Adjustable Base Customers
- If you ordered a FlexFit® adjustable base, remove the slats from your bed frame before the technician arrives.
Adjustable Base Customers
- If using the adjustable base without legs, place it on slats spaced no more than 2 to 3 inches apart or on a platform surface.
Prepare Your Technology
Applies to ComfortNext™ and Climate™ Collections, c2, c4, p5, p6, pSE, i8, i10 and iLE.
Before delivery:
- Register your smart bed and create your sleeper profile in the Sleep Number® app or at https://sleepiq.sleepnumber.com/.
- Confirm your mobile device and Wi-Fi network are compatible with the Sleep Number® app.
Day of Delivery
Before your delivery team arrives:
- Secure pets.
- Clear pathways for technicians.
Doorstep Deliveries
- If you purchased disposal service, move your mattress outside before delivery.
- Review the online Doorstep Delivery Setup Guides.
Premium and Ultimate Deliveries
- Remove breakable items, valuables and other important belongings from the bedroom before technicians arrive.
- Remove all bedding from your current mattress.
- Have your optional remote available if purchased. (Does not apply to True Temp Collections.)
- Have your Wi-Fi network name and password ready for Smart Bed setup.
During Delivery
Depending on your service level, technicians may:
- Inspect your home for bed bugs.
- Deliver products to your room of choice.
- Assemble eligible furniture.
- Remove and recycle packaging materials.
- Activate your smart bed.
- Complete a 15-point inspection.
- Demonstrate product functionality.
- Install, relocate or dispose of a mattress when included with your delivery service.
Frequently Asked Questions
I purchased an additional remote but did not receive it.
If your optional remote does not ship with your order, the in-home technicians will bring it when they deliver the rest of your product.
What happens if my delivery date no longer works for me?
You can reschedule online until the day before your appointment. For same-day cancellations or reschedules, call 1-888-411-2188.
How will I know when my delivery will arrive?
You'll receive a text message or email with your expected delivery window 1 to 2 days before your appointment.
Will the delivery team call when they're on the way?
Technicians typically call about 30 minutes before arrival. In many cases, tracking is also available through links sent by text or email.
Do I need Wi‑Fi for my new bed?
Sleep Number® Smart Beds require Wi‑Fi connectivity for SleepIQ® features. Have your network name and password available on delivery day.
Can I change my delivery service level?
If you'd like to upgrade your delivery service, contact Sleep Number before your scheduled delivery date.
Does Doorstep Delivery affect my warranty?
No. Warranty terms remain the same whether the product is self-installed or professionally installed.
Do I need to remove my old mattress before delivery?
No. Keep your existing mattress until your new product has arrived. If disposal is not included with your delivery service, remove your mattress on the day of delivery.
What if I have tight stairways or limited space?
Measure doorways, hallways and room dimensions before delivery. If you have concerns about fit, contact support before your appointment.
Do technicians move other furniture?
No. Please remove other furniture and obstacles before your appointment.
Can I track my delivery?
Yes. You can track your shipment, view appointment information or reschedule through SleepNumber.com/orders/status. Technician tracking may also be available on the day of delivery.
Where can I find setup instructions for Doorstep Delivery?
Visit the Doorstep Delivery Setup Guides for step-by-step instructions for your specific product.