Trouble Getting Online

Before you begin

  • Make sure you have first attempted the steps in How to get your bed online.
  • Stay within 8 feet of your bed during troubleshooting so Bluetooth is within range.
  • Log in to the Sleep Number® app.
  • Tap Smart Bed and then the Settings icon (upper right).
  • The top of the screen will indicate what steps are needed to resolve the connection to the bed.
  • When the bed is online, and everything is connected it will have green indicators showing connection (See below).

Settings and Support Online.png

 

Possible connectivity issues

Status: Wi-Fi is connected; Bluetooth is turned off

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  1. Turn Bluetooth on in your device.
    • iOS devices: Turn on Bluetooth in device settings and turn Bluetooth on for the Sleep Number app in the app settings . This gives the Sleep Number App permission to connect to the bed.
    • Android devices: Turn on Bluetooth in device setting and turn on location services for the Sleep Number app. Location services must be enabled to allow the Sleep Number app to connect to the bed.
  2. If previously paired with your bed, the app should connect automatically once Bluetooth is turned on.
  3. If not previously, follow applicable troubleshooting based on status.

Status: Wi-Fi is not connected; Bluetooth is connected

Wifi not connected.png
  1. Ensure the router is connected to the internet.
  2. Try moving the router closer to the bed.
  3. Tap “Update Wi-Fi” to make sure the bed has the correct Wi-Fi credentials.
  4. Re-attempt setup a second time if needed.

If it doesn't work after that, contact us for further assistance.

 

Status: Wi-Fi is not connected; Bluetooth is not connected.

wifi bluetooth not connected.png

First, a Bluetooth connection must be established.

  1. Make sure you are close to your bed. Select Connectivity. If Connectivity will not open, uninstall and reinstall your app:
    • Press and hold the Sleep Number app icon from the home screen to uninstall.
    • Download the Sleep Number app from the App Store or Google Play.
    • Login to the Sleep Number app. Follow all prompts. Allow access to Bluetooth.
    • Go to Smart Bed tab. Follow steps on the screen. Continue pairing steps below.
  2. Follow steps to view Bluetooth devices and pair your device with your smart bed.
  3. FlexFit™ bases: Press and hold the favorite button on the side of the base until the light starts flashing blue.
    • Beds with an integrated base or no Sleep Number base: Press the pair button on the Smart Control System located next to the hose connections.
  4. Select "Allow" on the pop-up to allow your mobile device to connect and complete pairing.
  5. Once Bluetooth is connected, select "Update Wi-Fi" to input your credentials.

If it doesn't work after that, contact us for further assistance.

Status: Wi-Fi is not connected; Bluetooth is turned off

wifi not connected bluetooth off.png

First, a Bluetooth connection must be established.

  1. Make sure you are close to your bed. Select Connectivity.
  2. Go to your device's settings and turn Bluetooth on.
  3. FlexFit™ bases: Press and hold the favorite button on the side of the base until the light starts flashing blue.
    • Beds with an integrated base or no Sleep Number base: Press the pair button on the Smart Control System located next to the hose connections.
  4. Select “Allow” on the pop-up to allow your mobile device to connect and complete pairing.
  5. Once Bluetooth is connected, tap “Update Wi-Fi” to input Wi-Fi credentials.

If it doesn't work after that, contact us for further assistance.

 

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