Trouble Getting Online

Before you begin

• Make sure you have first attempted the steps in How to get your bed online.
• Check to see if your Wi-Fi and device meet our compatibility requirements.
• Stay within 8 feet of your bed during troubleshooting so Bluetooth is within range.

Checking your status

Follow these steps to see what your Wi-Fi and Bluetooth status are currently.

1. Log in to the Sleep Number^® app.
2. Tap Smart Bed and then the Settings icon (upper right).
3. The top of the screen will indicate what steps are needed to resolve the connection to the bed.
4. When the bed is online, and everything is connected it will have green indicators showing connection (see below).

Three green dots indicate that your bed is online and paired to your device.

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Possible connectivity issues

 

Status: Wi-Fi is connected; Bluetooth is not connected

Status shown above indicates your bed is online but not paired to your device via Bluetooth.

 

Steps to resolve

For Sleep Number^® smart beds and Climate™ beds:

1. Make sure you are close to your bed.
2. Using the Sleep Number app, select Smart Bed > Connectivity > Bluetooth devices > Pair My Smart Device.
3. Follow steps to view Bluetooth devices and pair your device with your smart bed.
   • FlexFit™ bases: Press and hold the favorite button on the side of the base until the light starts flashing blue.
   • Mattress only or Integrated base: Press the Pair button on the Smart Control System (next to the hose connections).
4. Next, press "Start Pairing."
5. Select "Allow" on the pop-up to allow your mobile device to connect and complete pairing.

For Sleep Number 360^® smart beds:

1. Make sure you are close to your bed.
2. Using the Sleep Number app, select Smart Bed > Settings > Install Replacement Electronics.
3. Follow all steps to connect your Sleep Number app to the pump.

If it doesn't work after that, contact us for further assistance.

Status: Wi-Fi is connected; Bluetooth is turned off

Status shown above indicates your bed is online, but Bluetooth is turned off in your device's settings. 

 

Steps to resolve

1. Turn on Bluetooth. (Steps may vary depending on operating system version)
   
   • iOS devices:
     1. Turn on Bluetooth in device settings.
     2. Ensure you also have Bluetooth on for the Sleep Number app in the app settings. This gives the Sleep Number app permission to connect to the bed.
        1. You can find this by going to Settings > Apps > Sleep Number > Bluetooth
   • Android devices:
     1. Turn on Bluetooth in device settings.
     2. Ensure you have allowed the nearby devices setting for the Sleep Number app. This permission must be allowed for the Sleep Number app to connect to the bed.
        1. You can find this by going to Settings > Apps > Sleep Number > Permissions > Nearby devices.
2. If previously paired with your bed, the app should connect automatically once Bluetooth is turned on.
3. If not previously paired, follow applicable troubleshooting based on status.

If it doesn't work after that, contact us for further assistance.

Status: Wi-Fi is not connected; Bluetooth is connected

Status shown above indicates your bed is not online, but you have paired your device via Bluetooth. 

 

Steps to resolve

1. Ensure the router is connected to the internet.
2. Try moving the router closer to the bed.
3. Tap “Update Wi-Fi” to make sure the bed has the correct Wi-Fi credentials.
4. Re-attempt setup a second time if needed.

If it doesn't work after that, contact us for further assistance.

Status: Wi-Fi is not connected; Bluetooth is not connected.

Status shown above indicates your bed is offline, and your device has not been paired via Bluetooth. 

 

Steps to resolve

First, a Bluetooth connection must be established.

1. Make sure you are close to your bed.
2. Select Connectivity. If Connectivity will not open, uninstall and reinstall your app:
   • Press and hold the Sleep Number app icon from the home screen to uninstall.
   • Download the Sleep Number app from the App Store or Google Play.
   • Login to the Sleep Number app. Follow all prompts. Allow access to Bluetooth.
   • Go to Smart Bed tab. Follow steps on the screen. Continue pairing steps below.
3. Follow steps to view Bluetooth devices and pair your device with your smart bed.
4. FlexFit™ bases: Press and hold the favorite button on the side of the base until the light starts flashing blue.
   • Beds with an integrated base or no Sleep Number base: Press the pair button on the Smart Control System located next to the hose connections.
5. Select "Allow" on the pop-up to allow your mobile device to connect and complete pairing.
6. Once Bluetooth is connected, select "Update Wi-Fi" to input your credentials.

If it doesn't work after that, contact us for further assistance.

 

Status: Wi-Fi is not connected; Bluetooth is turned off

Status shown above indicates your bed is offline, and Bluetooth is turned off in your device's settings. 

 

Steps to resolve

First, a Bluetooth connection must be established.

1. Make sure you are close to your bed.
2. Select Connectivity.
3. Go to your device's settings and turn Bluetooth on.
   1. iOS devices:
      1. Turn on Bluetooth in device settings.
      2. Ensure you also have Bluetooth on for the Sleep Number app in the app settings. This gives the Sleep Number app permission to connect to the bed.
         1. You can find this by going to Settings > Apps > Sleep Number > Bluetooth
   2. Android devices:
      1. Turn on Bluetooth in device settings.
      2. Ensure you have allowed the nearby devices setting for the Sleep Number app. This permission must be allowed for the Sleep Number app to connect to the bed.
         1. You can find this by going to Settings > Apps > Sleep Number > Permissions > Nearby devices.
4. FlexFit™ bases: Press and hold the favorite button on the side of the base until the light starts flashing blue.
   • Beds with an integrated base or no Sleep Number base: Press the pair button on the Smart Control System located next to the hose connections.
5. Select “Allow” on the pop-up to allow your mobile device to connect and complete pairing.
6. Once Bluetooth is connected, tap “Update Wi-Fi” to input Wi-Fi credentials.

If it doesn't work after that, contact us for further assistance.

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