Trouble Getting Online

Steps to troubleshoot:

  1. Power Cycle the pump:
    1. Unplug the pump's power cord from the wall or surge protector.
    2. After 20 seconds, plug the pump back in to the outlet.
    3. The pump will take approximately 60 seconds to reboot.
    4. Open the SleepIQ® app and retry.
  2. Make sure your bed is plugged into a working outlet not controlled by a switch.
  3. Make sure you are using a compatible device.
  4. Try turning Bluetooth on and off in your device settings.
    • Make sure you are within 8 feet of your bed while pairing to allow the SleepIQ app.
    • Android (OS): Turn on Bluetooth in your device settings and turn on location services for the SleepIQ app. Location services must be enabled to allow the SleepIQ app to pair with your bed. 
    • Apple (iOS): Turn on Bluetooth in your device settings and turn Bluetooth on for the SleepIQ app in your device privacy settings. This gives the SleepIQ app permission to pair with your bed.

  5. Check your air hose connections.
    • Make sure your air hoses are securely connected at the head of your bed on the sides of your bed and at the pump. The bed will not hold air or fill with air if the air connections are loose, disconnected, or kinked.
  6. If the SleepIQ app skips scanning for a Wi-Fi network you may have old or incorrect network information that needs to be removed. 
  7. If the SleepIQ app doesn't find your Wi-Fi network you may have a poor Wi-Fi signal near your bed or incompatible router settings.
    • Contact your internet service provider for help troubleshooting your network. SleepIQ requires a 2.4 GHz router connection. If the app can't find your Wi-Fi network it may be set to 5.0 GHz or your router may be too far away from your bed. We recommend your router be within 30 feet of your bed.

  8. Be careful of typos when entering your Wi-Fi password.

    • Wi-Fi passwords are case sensitive. Watch out if your password contains the letter O, number 0, lowercase L or uppercase i. If your Wi-Fi password contains special characters (i.e. !@#%$) that could be the cause of the problem.
  9. If the SleepIQ app fails at connecting to the internet test connecting to Wi-Fi on another device, such as a laptop or smart tv. We recommend opening a web page or streaming video to make sure your internet service is working. Your router could be unplugged or your internet service could be temporarily disconnected. You can try unplugging and plugging in your router to reboot.


Still having trouble?

If you're still having trouble getting online and the app is failing at connecting to Wi-Fi, the internet or the server, we recommend contacting your internet service provider to check your router settings and internet signal.

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