Trouble Getting Online

Table of Contents

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Before you begin

• Make sure you have first attempted the steps in How to get your bed online.
• Check to see if your Wi-Fi and device meet our compatibility requirements.
• Stay within 8 feet of your bed during troubleshooting so Bluetooth is within range.
• Checking power connections to the pump, ensuring the bed is plugged into a working outlet, and performing a power cycle on your bed by unplugging your bed for 60 seconds will often resolve issues. Climate360™, ClimateCool™, and Sleep Number® smart bed customers can power cycle through the Sleep Number® app.
• Make sure you have registered your Sleep Number® smart bed account.

Checking bed online/offline and Bluetooth status

Three green dots indicate your bed is online and paired to your device.

Follow these steps to see your current Wi-Fi and Bluetooth status.

1. Log in to the Sleep Number^® app.
2. Tap "Smart Bed" and then the "Settings" icon (upper right corner of your screen).
3. The top of the screen will indicate what steps are needed to resolve the connection to the bed.
4. It will have green indicators showing your bed is connected and online.

Possible Wi-Fi and Bluetooth issues

Status: Wi-Fi is connected, Bluetooth is not connected

The status shown above indicates your bed is online but not paired to your device via Bluetooth.

Steps to resolve

For Sleep Number^® smart beds and Climate series beds:

1. If you have more than one bed in your account, first make sure you have the right bed selected by going to the "Smart Bed" tab and verifying the bed name in the upper left corner of the screen.
2. Make sure you are close to your bed.
3. Using the Sleep Number® app, select "Smart Bed" > "Connectivity" > "Bluetooth devices" > "Pair My Smart Device."
4. Follow steps to view Bluetooth devices and pair your device with your smart bed.
   • FlexFit™ bases: Press and hold the favorite button on the side of the base until the light starts flashing blue.
   • Mattress only or Integrated base: Press the "Pair" button on the Smart Control system (next to the hose connections).
5. Press "Start Pairing."
6. Select "Allow" on the pop-up to allow your mobile device to connect and complete pairing.

For Sleep Number 360^® smart beds:

1. Make sure you are close to your bed.
2. Using the Sleep Number® app, select "Smart Bed" > "Settings" > "Install Replacement Electronics."
3. Follow all steps to connect your Sleep Number app to the pump.

If you continue to experience issues, contact us for further assistance.

Status: Wi-Fi is connected, Bluetooth is turned off

The status shown above indicates your bed is online, but Bluetooth is turned off in your device's settings. 

Steps to resolve

1. Turn on Bluetooth. Steps may vary depending on operating system version.
   • iOS devices:
     1. Turn on Bluetooth in device settings.
     2. Ensure you also have Bluetooth on for the Sleep Number® app in the app settings by going to "Settings" > "Apps" > " Sleep Number" > "Bluetooth." This gives the Sleep Number® app permission to connect to the bed.
   • Android devices:
     1. Turn on Bluetooth in device settings.
     2. Ensure you have allowed the nearby devices setting for the Sleep Number® app by going to "Settings" > "Apps" > "Sleep Number" > "Permissions" > "Nearby devices." This permission must be allowed for the Sleep Number app to connect to the bed.
2. If previously paired with your bed, the app should connect automatically once Bluetooth is turned on.
3. If not previously paired, follow applicable troubleshooting based on status.

If you continue to experience issues, contact us for further assistance.

Status: Wi-Fi is not connected, Bluetooth is connected

The status shown above indicates your bed is not online, but you have paired your device via Bluetooth. 

Steps to resolve

1. Perform a power cycle by unplugging your bed for 60 seconds. Climate360, ClimateCool, and Sleep Number® smart bed customers can power cycle using the Sleep Number® app.
2. Plug your bed back in.
3. Allow the bed to fully reboot (takes 2-3 minutes) and recheck the bed's status. Your bed may automatically reconnect to the Internet without needing to complete further steps. If it does not reconnect, continue to step #5.
4. Ensure the router is connected to the internet.
5. Tap “Update Wi-Fi” to make sure the bed has the correct Wi-Fi credentials.
6. If the app does not register your network name, try moving the router closer to the bed.
7. Re-attempt setup a second time if needed.

If you continue to experience issues, contact us for further assistance.

Status: Wi-Fi is not connected, Bluetooth is not connected

The status shown above indicates your bed is offline, and your device has not been paired via Bluetooth. 

Steps to resolve

First, a Bluetooth connection must be established.

1. If you have more than one bed in your account, first make sure you have the right bed selected by going to the "Smart Bed" tab and verify the bed name in the upper left corner of the screen.
2. Make sure you are close to your bed.
3. Select "Connectivity." If "Connectivity" will not open, uninstall and reinstall your app:
   1. Press and hold the Sleep Number® app icon from the home screen to uninstall.
   2. Download the Sleep Number® app from the App Store or Google Play.
   3. Login to the Sleep Number® app. Follow all prompts. Allow access to Bluetooth.
   4. Go to "Smart Bed" tab. Follow steps on the screen. Continue pairing steps below.
4. Follow steps to view Bluetooth devices and pair your device with your smart bed.
   • FlexFit™ bases: Press and hold the favorite button on the side of the base until the light starts flashing blue.
   • Beds with an integrated base or no Sleep Number base: Press the "Pair" button on the Smart Control system located next to the hose connections.
5. Select "Allow" on the pop-up to allow your mobile device to connect and complete pairing.
6. Once Bluetooth is connected, select "Update Wi-Fi" to input your credentials.

As a last resort, you can attempt uninstalling, reinstalling, and going back through the pairing process. If you continue to experience issues, contact us for further assistance.

Status: Wi-Fi is not connected, Bluetooth is turned off

The status shown above indicates your bed is offline, and Bluetooth is turned off in your device's settings. 

Steps to resolve

First, a Bluetooth connection must be established.

1. Make sure you are close to your bed.
2. Select "Connectivity." If "Connectivity" will not open, uninstall and reinstall your app.
   1. Press and hold the Sleep Number® app icon from the home screen or menu to uninstall.
   2. Download the Sleep Number® app from the App Store or Google Play.
   3. Login to the Sleep Number® app. Follow all prompts. Allow access to Bluetooth.
3. Go to your device's settings and turn Bluetooth on.
   • iOS devices:
     1. Turn on Bluetooth in device settings.
     2. Ensure you also have Bluetooth on for the Sleep Number® app in the app settings by going to "Settings" > "Apps" > "Sleep Number" > "Bluetooth." This gives the Sleep Number® app permission to connect to the bed.
   • Android devices:
     1. Turn on Bluetooth in device settings.
     2. Ensure you have allowed the nearby devices setting for the Sleep Number® app by going to "Settings" > "Apps" > "Sleep Number" > "Permissions" > "Nearby devices." This permission must be allowed for the Sleep Number® app to connect to the bed.
4. Follow steps to pair your device with your smart bed.
   • FlexFit™ bases: Press and hold the favorite button on the side of the base until the light starts flashing blue.
   • Beds with an integrated base or no Sleep Number base: Press the "Pair" button on the Smart Control system located next to the hose connections.
5. Select “Allow” on the pop-up to allow your mobile device to connect and complete pairing.
6. Once Bluetooth is connected, tap “Update Wi-Fi” to input Wi-Fi credentials.

As a last resort, you can attempt uninstalling, reinstalling, and going back through the pairing process. If you continue to experience issues, contact us for further assistance.

"Oops, something went wrong" error message

The app has temporarily or permanently lost connection with the bed.

Steps to resolve

1. Make sure you are within 8 feet of the bed.
2. Go to the "Smart Bed" tab, then "Settings" (upper right corner of your screen) to see the status of the Wi-Fi and Bluetooth. Follow the appropriate troubleshooting steps for the problem you are experiencing.

Connection to bed failed

The connection to the bed failed.

Steps to resolve

1. Make sure you are within 8 feet of the bed.
2. Go to the "Smart Bed" tab, then "Settings" (upper right corner of your screen) to see the status of the Wi-Fi and Bluetooth. Follow the appropriate troubleshooting steps for the problem you are experiencing.

Other possible issues

Sleep Number® App Error e024: SleepIQ Technology Processor Error – Sleep Number

Troubleshooting E1 Connectivity Error – Sleep Number

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