If your Sleep Number® bed is having trouble connecting to Wi‑Fi, removing and reconnecting your network can often fix the issue. This guide walks you through how to update or remove a saved Wi‑Fi network in the Sleep Number® app.
Why You Might Need to Remove a Wi‑Fi Network
You may need to remove or change your Wi‑Fi network if:
- Your Wi‑Fi name (SSID) or password has changed
- The bed is connected to an old or incorrect network
- You recently replaced or reset your router
- Your Sleep Number® bed will not stay connected to Wi‑Fi
How to Remove or Update Wi‑Fi on Your Sleep Number® Bed
Follow these steps in the Sleep Number® app to change your Wi‑Fi connection.
Step 1: Update the Sleep Number® App
Make sure you are using the most recent version of the Sleep Number® app.
Check for updates in the Apple App Store® or Google Play™ Store.
Step 2: Open the Sleep Number® App
Launch the app on your smartphone or tablet.
Step 3: Tap Smart Bed
Select Smart Bed from the navigation menu at the bottom of the screen.
Step 4: Select Your Bed
In the upper-left corner, choose the bed you want to connect to Wi‑Fi.
Step 5: Open Settings
Tap the Settings icon in the upper-right corner of the screen.
Step 6: Change Wi‑Fi Settings
Tap Connectivity, then select Change Wi‑Fi to remove the current network and connect to a new one.
Step 7: Stay Near the Bed
Keep your mobile device close to the bed until the Wi‑Fi update process is complete. This helps ensure a successful connection.
Step 8: Contact Us
If your bed will not connect to the Wi-Fi, contact us for further troubleshooting.
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Call Customer Support Mon - Fri: 8AM - 4:30PM CT, Saturday: 10AM - 2PM CT Call 1-800-472-7185 |
Chat Support Available 7 days a week: 6AM - 11 PM CT Click/tap the "Chat" icon in the lower right corner of your device screen. |
Tips for a Successful Wi‑Fi Connection
- Use a stable 2.4 GHz Wi‑Fi network if available
- Stay within 8 feet of the bed during setup
- Double‑check your Wi‑Fi password before connecting
Frequently Asked Questions
How do I remove a saved Wi‑Fi network from my Sleep Number® bed?
You can remove or replace a saved network by going to Settings > Connectivity > Change Wi‑Fi in the Sleep Number® app.
What if my Sleep Number® bed will not connect to Wi‑Fi?
Updating the app, restarting your router, and re‑adding your Wi‑Fi network often resolves connection issues.
Do I need to reset my bed to change Wi‑Fi?
No. You can change or remove Wi‑Fi directly from the app without resetting your bed.