An EX2 error indicates that your remote is unable to communicate with the SleepIQ System.
Follow these steps to resolve the problem:
- Open the door of the SleepIQ Firmness Control System and push in the SleepIQ Processor to ensure that it is firmly seated.
- Unplug and replug the control system to reboot your SleepIQ Processor.
- Your SleepIQ System will show five solid LED lights once it’s connected to the SleepIQ Server. If your SleepIQ System was previously online, it should automatically reconnect to the SleepIQ Server after rebooting. Your pump will show five solid LED lights when reconnected. It can take up to 10 minutes for the SleepIQ System to reboot.