Troubleshooting E3 Connectivity Error

Before you begin

  • Make sure you are within 15 feet of your bed while using your remote.
  • Make sure your bed is plugged into a working outlet not controlled by a switch. Try testing a lamp or phone charger in the same outlet to make sure the outlet is working.

DETERMINE WHAT STYLE OF SLEEP NUMBER® BED YOU HAVE AND FOLLOW THE TROUBLESHOOTING STEPS BELOW.

How can I tell if my bed is a 360 smart bed?

360 smart beds: If you have a Sleep Number 360® FlexFit™ smart base, the pump is housed inside the base. The hoses detach from the pump and the mattress. Mattress hose connections are located at the side of the bed.

There is also a Sleep Number Favorite button on the side of the base that returns your bed to flat.

All other beds: The hoses do not detach from the pump. Mattress hose connections are located at the head of the bed.

The control box has a red light power switch.

Resolving E3 error for...

Sleep Number 360® FlexFit™ Smart Base Traditional FlexFit adjustable base
Frequent/Intermittent E3 Remote Errors for Sleep Number beds without SleepIQ® Technology

Frequent/Intermittent E3 Remote Errors with SleepIQ® Technology

 

Resolving the E3 Remote Error for Sleep Number 360® Smart Bed

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  1. Power cycle your bed.
    • Unplug the power cord from the outlet and wait 30 seconds before plugging back in.
      • Check the remote to see if the error has resolved. If the error is not resolved, continue with steps.
  2. Ensure the detachable end of the power cord and the wire connections are firmly connected to the control box.
  3. Try taking the batteries out of the remote and putting them back in to clear a frozen remote.
  4. If you are still experiencing an E3 error, complete a remote factory reset to clear the error.

Resolving the E3 Remote Error for Traditional Sleep Number FlexFit adjustable base

  1. Check power connections.
    • The detachable end of the power cord is firmly connected to the control box.
    • The red power switch is illuminated red when on.
  2. Try taking the batteries out of the remote and putting them back in to clear a frozen remote.
  3. If you still are experiencing an E3 error after checking power connections, we recommend the following:
    • If your bed is plugged into a surge protector we recommend plugging your FlexFit™ adjustable base into a wall outlet or power strip instead. The base may not be getting enough power or you may have a faulty surge protector or power strip.
    • Try power cycling your FlexFit™ adjustable base by unplugging and plugging it back in.  This forces the control system to switch to a different remote channel.
  4. If you are still experiencing an E3 error, complete a remote factory reset to clear the error.

RESOLVING FREQUENT OR INTERMITTENT E3 REMOTE ERRORS FOR SLEEP NUMBER BEDS WITHOUT SLEEPIQ® TECHNOLOGY

If you're experiencing frequent or intermittent E3 remote connectivity errors while your bed is getting power, your remote most likely is on a busy radio frequency or channel.

  • Set aside the remote(s) and unplug and plug in the power cord from the outlet up to 3 times whenever a connectivity error pops up.

RESOLVING FREQUENT OR INTERMITTENT E3 REMOTE ERRORS WITH SLEEPIQ® TECHNOLOGY

If you're experiencing frequent or intermittent E3 remote connectivity errors while your bed is getting power your bed most likely needs a software update.

  • We recommend getting your bed online.
  • Once online the lights on the pump will flash while downloading a software update. This usually takes around 10 minutes. Make sure not to unplug your base during this sequence.
  • Ensure the remote has fresh batteries. If there isn't enough battery life when the pump is sending a firmware update to the remote, it can interrupt the process.

Getting your bed online gives you access to all the smart features and benefits of your bed. You can choose to turn on privacy any time you want to pause data recording or remove your Wi-Fi network if you want your bed disconnected from Wi-Fi altogether.

If these steps have not resolved contact us so we can further assist you.

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