Troubleshooting E3 Connectivity Error

Applies to Silver 360 traditional remotes (5-, 9-, or 12 button) and 360 smart beds remotes (5-, 10-, or 12-buttons).

An E3 error means your remote lost connection to your FlexFit® adjustable base.

• Not sure which bed or remote you have? 360® smart beds were available for sale between 2018 and 2026; remotes are dark silver. Beds purchased prior to 2018 are considered traditional beds, remotes are light silver. Use the remote images below as a guidance.
• Before you begin: Stay within 15 feet of the bed, make sure the bed is plugged into a working outlet that is not controlled by a switch, and test the outlet with a lamp or phone charger if needed.

Common Causes

• Temporary loss of power to the control system or pump.
• A loose power cord or wire connection.
• Low or weak batteries in the remote.
• A temporary communication issue between the remote and the base.

What you need before you start

• Your remote.
• Access to the power cord, pump, control box, or base unit, depending on your model, and the wall outlet.
• Fresh batteries for the remote, if available.
• Space to safely reach under or around the bed.
• A second person if the bed needs to be moved.
• If you cannot safely get under the bed, skip to the support section for live help or in-home service options.

Start here: Click/Tap the remote that looks like yours

How to Fix E3 on a Sleep Number 360® Smart Bed

Step-by-step Troubleshooting

1. Power cycle the bed. Unplug the power cord from the outlet, wait 30 seconds, then plug it back in.
2. Check the remote. If the E3 error is gone, you are done. If not, continue below.
3. Check all power and wire connections. Make sure the detachable end of the power cord and all wire connections are firmly connected to the control box.
4. Reset the remote power. Remove the batteries from the remote and put them back in. If the batteries are low, replace them with fresh ones.
5. If the error is still there, reset the remote. Complete a remote factory reset to clear the error.

Access tip: If it is hard to reach under the bed, raise the base if your model allows it, move bedding out of the way, or ask another person to help. If you cannot safely access the connections, contact support for next steps.

How to Fix E3 on a Traditional Sleep Number Bed

If you have a traditional Sleep Number bed, you can watch the video below or follow these steps.

1. Make sure the bed has power. Plug the bed into a working wall outlet that is not controlled by a switch.
2. Check the power connections. Make sure the pump power cord is firmly connected and the detachable end of the power cord is fully connected to the control box.
3. If your bed uses a surge protector, try a wall outlet. A surge protector or power strip may not supply enough power.
4. Power cycle the bed. Turn the red power switch off for 20 seconds, then turn it back on.
5. Reconnect the remote. Pick up the remote and wait up to 45 seconds while it scans. Do not press any buttons during this time.
6. Check the screen. If the home screen appears, the E3 error is resolved.
7. If the error continues, reset the remote. Complete a remote factory reset.

Frequent or intermittent E3 errors

Without SleepIQ® Technology

If E3 happens often and your bed still has power, the remote may be encountering radio interference.

• Set the remote aside, then unplug and plug the power cord back into the outlet up to 3 times when the error appears.

With SleepIQ® Technology

If E3 happens often and your bed still has power, your bed may need a software update.

• We recommend getting your bed online so it can receive updates.
• When the pump lights flash, a software update may be downloading. This usually takes about 10 minutes. Do not unplug the base during this time.
• Make sure the remote has fresh batteries so the update is not interrupted.

Getting your bed online gives you access to smart features, software updates, and additional troubleshooting support.

Frequently asked questions

What does E3 mean on a Sleep Number remote?
E3 means the remote is not communicating with the bed, base, or control system. On older beds, that component may be called the pump, control box, or base unit.

What usually causes an E3 error?
The most common causes are a power interruption, a loose connection, weak remote batteries, or a temporary communication issue.

Will getting the bed online help?
Yes. For beds with SleepIQ® Technology, getting the bed online can help deliver software updates that may improve connectivity.

What if my bed was purchased before 2015?
You may still be able to use the steps in this article, but the parts may look different and may use older names. If you are unsure which component to check, use your owner’s manual or contact support for help identifying your model.

When to Contact Support

If troubleshooting does not resolve the issue, contact Sleep Number Customer Support by phone or chat for live help. Support can help confirm your model, review error codes, walk through additional steps, and determine whether service or replacement parts are needed. For some adjustable base issues, you may be referred to the adjustable base service provider.