Troubleshooting E1 Connectivity Error

Before you begin

  • If you recently installed a replacement pump, you will see this error until your remote is paired back to your bed. Complete a factory reset to resolve this error.
  • Make sure your bed is plugged into a working outlet not controlled by a switch. Try testing a lamp or phone charger in the same outlet to make sure the outlet is working.
  • Make sure you are within 15 feet of your bed when using your remote.

Determine what style of Sleep Number® bed you have and follow the troubleshooting steps below.

How can I tell if my bed is a 360 smart bed?

360 smart beds: If you have an integrated base or Sleep Number 360® smart bed with FlexFit

smart adjustable base, the pump is housed inside the base. The hoses detach from the pump and the mattress. Mattress hose connections are located at the side of the bed.

All other beds: The hoses do not detach from the pump. Mattress hose connections are located at the head of the bed.

Resolving E1 Error for...

Sleep Number 360® Smart Bed

Traditional Sleep Number bed

Frequent/Intermittent E1 Remote Errors for Sleep Number beds without SleepIQ® Technology

Frequent/Intermittent E1 Remote Errors with SleepIQ® Technology

 

Resolving the E1 Error for Sleep Number 360® Smart Bed

360 smart bed integrated base 360 smart bed FlexFitbase No base
  1. Make sure the power cord located at the head of the bed is firmly connected to the base.

    360E1ConnectivityError_IntegratedBase_pic1.jpg

  2. Make sure the power cord is firmly connected to the pump, located inside the compartment in your base. The pump lights will be on when receiving power.

    360E1ConnectivityError_CheckPumpConnections_pic2.jpg

  3. Try unplugging your bed for 30 seconds and plugging it back in.
  4. Try taking the batteries out of the remote and putting them back in to clear a frozen remote.
    • Insert new batteries if the low battery indicator icon is present on the top of the remote screen or if your remote will no longer turn on.
  5. Complete a remote factory reset to clear the error.

Resolving the E1 Error for Traditional Sleep Number bed

  1. Work on one remote at a time.
  2. Make sure the power cord is firmly connected to the pump.
  3. Try unplugging your bed for 30 seconds and plugging it back in.
    • The pump lights will be on when receiving power.
    • If your pump does not have lights it will make a clicking sound when first reconnected to power.
  4. Try taking the batteries out of the remote and putting them back in to clear a frozen remote.
    • Insert new batteries if the low battery indicator icon is present on the top of the remote screen or if your remote will no longer turn on.
  5. Complete a remote factory reset to clear the error.

Resolving Frequent or Intermittent E1 Remote Errors for Sleep Number beds without SleepIQ® Technology

If you're experiencing frequent or intermittent E1 remote connectivity errors while your bed is getting power, your remote most likely is on a busy radio frequency or channel.

  • Set aside the remote(s) and unplug and plug in the power cord from the outlet up to 3 times whenever a connectivity error pops up.

Resolving Frequent or Intermittent E1 Remote Errors with SleepIQ® Technology

If you're experiencing frequent or intermittent E1 remote connectivity errors while your bed is getting power your bed most likely needs a software update.

  • We recommend getting your bed online.
  • Once online the lights on the pump will flash while downloading a software update. This usually takes around 10 minutes. Make sure not to unplug your base during this sequence.
  • Ensure the remote has fresh batteries. If there isn't enough battery life when the pump is sending a firmware update to the remote, it can interrupt the process.

Getting your bed online gives you access to all the smart features and benefits of your bed. You can choose to turn on privacy any time you want to pause data recording or remove your Wi-Fi network if you want your bed disconnected from Wi-Fi altogether.

 

If these steps have not resolved contact us so we can further assist you.

×
Was this article helpful?
154 out of 658 found this helpful