Troubleshooting E1 Connectivity Error

Applies to Silver 360 traditional remotes (5-, 9-, or 12 button) and 360 smart beds remotes (5-, 10-, or 12-buttons).

An E1 error means your remote lost connection to your Firmness Control™ system.

• Not sure which bed or remote you have? 360® smart beds were available for sale between 2018 and 2026; remotes are dark silver. Beds purchased prior to 2018 are considered traditional beds, remotes are light silver. Use the remote images below as a guidance.
• Before you begin: Stay within 15 feet of the bed, make sure the bed is plugged into a working outlet that is not controlled by a switch, and test the outlet with a lamp or phone charger if needed.

Common Causes

• Your bed is not receiving power.
• You recently replaced your Firmness Control™ System (pump) and need to pair it with your remote.

Before You Start

• Your remote.
• Access to the power cord at the pump and the outlet.
• Fresh AA batteries, if needed.
• You’ll need to be next to your bed while troubleshooting.
• If the pump is hard to reach, ask another adult to help move the bed safely.
• If you cannot safely get under the bed, skip to the support section for live help or in-home service options.

Start Here: Click/Tap the remote that resembles yours

Resolving the E1 Error for Sleep Number 360® Smart Bed

If you have a Sleep Number 360® smart bed, watch the video below for a step-by-step process.

Step-by-Step Troubleshooting for 360 Smart Beds

1. Make sure the bed is plugged into a working outlet that is not controlled by a wall switch.
2. Remove the batteries from the remote(s) and set the remote aside.
3. Locate the power cord and make sure it is firmly connected to the pump or base.
   • If you have an integrated base: Light beige, 2-pronged power cord located at the head of the bed, sleeper left side.
     

• If you have a 360 FlexFit® adjustable smart base: Light beige, 3-pronged power cord located at the head of the bed.
• If your pump sits on the floor: Power cord connects directly to the pump, which is located at the head of the bed.
  

4. If reaching the cord is difficult, do not strain or lift the bed by yourself. Ask another person for help.
5. Unplug the power cord from the outlet for 20 seconds, then plug it back in.
6. Within 60 seconds of plugging the bed back in, insert 2 AA batteries into the remote(s). 

• If you have a 360 FlexFit® adjustable smart base:
  • The pump is located at the foot of the bed on a shelf.
    
  • 360 FlexFit® 2 and 3 adjustable smart bases: Raise the foot of the bed if access is limited.
  • 360 FlexFit® 1 adjustable smart base: Skip the raising step - this model does not raise the foot.

7. Test the remote to see if the E1 error has cleared.
8. If this doesn’t work, try the troubleshooting steps one more time to make sure the power cord was unplugged for a full 20 seconds and the batteries were inserted within 60 seconds.
9. If the error has not cleared, follow factory reset instructions.

If this doesn’t work: Repeat the steps once to confirm the pump was unplugged for 20 seconds and the batteries were reinserted within 60 seconds. If the E1 error continues, contact Sleep Number support for live help or to schedule in-home service.

Resolving the E1 Error for Traditional Sleep Number bed

If you have a Traditional Sleep Number bed, watch the video below for a step-by-step process.

1. Make sure the bed is plugged into a working outlet that is not controlled by a wall switch.
2. Remove the batteries from the remote and set the remote aside.
3. Locate the pump at the head of the bed and make sure the power cord is firmly connected.
4. If the pump is hard to reach, do not force access or move the bed alone. Ask another adult for help.
5. SleepIQ® pumps only: Lift the door on the face of the pump and push in the processor to make sure it is fully seated.
   
6. Unplug the pump power cord from the outlet for 20 seconds, then plug it back in.
7. Within 60 seconds of plugging the power cord back in, insert 2 AA batteries into the remote(s).
8. Check the pump LED lights to confirm the second light from the left is solid before continuing.
   • SleepIQ® pumps: LED lights are located on the same side as the hoses.
     
     • Refurbished pumps: LED lights are located on the opposite side from the hoses.
        
   • Note: A clicking noise is expected on some pumps when plugged into an outlet.
9. Test the remote by adjusting your Sleep Number® setting to see if the error has cleared.
10. If the error has not cleared, follow factory reset instructions.

If this doesn’t work: Repeat the steps once to confirm the pump was unplugged for 20 seconds and the batteries were reinserted within 60 seconds. If the E1 error continues, contact Sleep Number support for live help or to schedule in-home service.

Resolving Frequent or Intermittent E1 Remote Errors for Sleep Number beds

Without SleepIQ® Technology

If you’re seeing frequent or intermittent E1 errors and your bed has power, the remote may be using a busy radio frequency.

• Set the remote aside, then unplug and plug the power cord back in from the outlet up to 3 times when the error appears.
• If the error keeps coming back, contact Sleep Number support for additional troubleshooting or service options.

With SleepIQ® Technology

If you’re seeing frequent or intermittent E1 errors while your bed has power, your bed may need a software update.

• We recommend getting your bed online.
• Once online, the lights on the pump will flash while the software update downloads. This usually takes about 10 minutes. Do not unplug your base during this process.
• Make sure the remote has fresh batteries. Low battery power can interrupt the update sent from the pump to the remote.
• If the update does not complete or the error returns, contact Sleep Number support for more help.

Getting your bed online gives you access to all the smart features and benefits of your bed.

Frequently Asked Questions

What does an E1 error mean on a Sleep Number® remote?
An E1 error means the remote has lost connection to the Firmness Control™ system. This is often caused by a power interruption, a loose connection, or a recent pump replacement that requires pairing.

How do I fix an E1 error on my Sleep Number® bed?
First, make sure the bed is plugged into a working outlet and the power cord is firmly connected. Then remove the remote batteries, unplug the bed for 20 seconds, plug it back in, and reinsert the batteries within 60 seconds.

Why does my Sleep Number® remote keep saying E1?
If the E1 error keeps coming back, the bed may still be losing power, the remote may need to be re-paired, or the system may need a software update. Follow the troubleshooting steps for your bed type, then contact support if the issue continues.

Can low batteries cause an E1 error?
Low batteries can interfere with communication between the remote and the bed, especially after a power cycle or software update. Using fresh AA batteries is recommended during troubleshooting.

What if I can’t reach the pump under the bed?
Do not strain or move the bed by yourself. Ask another adult for help if needed. If you still cannot safely access the pump or power cord, contact Sleep Number support for live help or ask about in-home service options.

Do I need to pair my remote after replacing the pump?
Yes. If you recently replaced your Firmness Control™ system, your remote may need to be paired again before the E1 error will clear.

When should I contact Sleep Number support for an E1 error?
Contact support if the E1 error continues after you repeat the troubleshooting steps, if your bed still appears to have power but will not reconnect, or if you cannot safely access the pump or power cord.

Contact Sleep Number Support

If troubleshooting does not resolve the issue, contact Sleep Number Customer Support by phone or chat for live help. Support can help confirm your model, review error codes, walk through additional steps, and determine whether service or replacement parts are needed. For some adjustable base issues, you may be referred to the adjustable base service provider.