Error codes: ER, E, or E0 on Traditional Sleep Number remotes

Applies to Traditional Innovation remotes purchased before 2017.

If your remote shows ER, E, or E0, the remote has lost communication with the Firmness Control™ system (pump). In most cases, this happens after a power interruption.

Most common cause

• The Firmness Control™ system lost power or is not fully connected.

Before you start

• Make sure the pump is plugged into a working wall outlet.
• If your remote uses a 9-volt battery, install a fresh battery before troubleshooting.
• Keep the remote close to the bed while reconnecting.

How to fix ER, E, or E0

Step 1: Check the power connection

• Make sure the power cord is firmly connected to the pump and plugged into a working wall outlet.

Tip: Make sure the outlet is not controlled by a wall switch. If you use a power strip or surge protector, confirm it is turned on.

Step 2: Restart the Firmness Control™ system

• Unplug the pump from the wall, then plug it back in. You may hear a clicking sound as it powers on.

Step 3: Confirm the remote reconnects

• When the remote reconnects, your Sleep Number® setting will appear on the screen.

If the error is still showing

Step 4: Rebind the remote

1. Install a fresh 9-volt battery in the remote.
2. Unplug the Firmness Control™ system, then plug it back in.
3. Within 60 seconds, press the R button for a dual-hose system or the Up Arrow for a single-hose system.
4. If you have a second remote, repeat these steps after the first remote reconnects.

Step 5: Test the bed

• Try inflating and deflating the bed. If the pump runs and the mattress responds, the issue is resolved.

Still need help?

If the pump has power and the remote still shows ER, E, or E0, contact us for additional help.