Favorite Button Adhesive Patch Replacement

Applies to: FlexFit® 1, FlexFit® 2, FlexFit® 3 smart adjustable bases, and Climate360® smart beds.

If the favorite button on your adjustable base has come loose, you can replace the adhesive patch to secure it back in place. Follow the steps below to safely attach the new adhesive patch and test the button.

Replacement adhesive patches must be ordered by contacting customer service.

What you’ll need

• Favorite button adhesive patch

You may receive more than one adhesive patch. Use one patch for this repair and save any extras for future use.

Before you start

• Unplug the base before installing the adhesive patch.
• Make sure the bed is clear of people, pets, bedding, and other items before testing the button.
• Do not force the button into place. Check the arrow direction and wire position before pressing it into the slot.

Replace the favorite button adhesive patch

1. Unplug the base power cord from the outlet.
2. Remove the yellow backing from the adhesive patch to expose the adhesive.
   
3. Place the exposed adhesive side on the back of the favorite button.
   • Note: The new adhesive can be applied directly over the existing adhesive.
     
4. Use the tab on the adhesive patch to carefully peel back the brown backing. Make sure the brown backing separates from the clear adhesive.
5. Check the button position before installing it. The arrows on the button should point up and down, and the colored wires should curve upward.
6. Carefully place the button into the button slot.
   
7. Press and hold the button in place for 5 seconds so the adhesive can attach.
8. Plug the base power cord back into the outlet.
9. Make sure the bed is clear of obstructions, then press the favorite button to test it.

When to contact customer service

Contact customer service if you need to order a replacement adhesive patch or if the favorite button does not work after you replace the patch.

• The favorite button adhesive patch is missing, damaged, or will not stick.
• The favorite button is cracked, broken, or missing.
• The button does not stay in place after you press and hold it for 5 seconds.
• The button does not move the base after installation.

FAQ

What is the favorite button adhesive patch?

The favorite button adhesive patch helps secure the favorite button to your smart adjustable base or Climate360® smart bed.

Where do I get a replacement adhesive patch?

Replacement adhesive patches must be ordered by contacting customer service.

Which Sleep Number® products use this adhesive patch?

This adhesive patch applies to FlexFit® 1, FlexFit® 2, FlexFit® 3 smart adjustable bases, and Climate360® smart beds.

Do I need to unplug my base before replacing the patch?

Yes. Unplug the base before installing the adhesive patch. Plug it back in only after the button is secured and the bed area is clear.

How should the favorite button be positioned?

The arrows on the button should point up and down, and the colored wires should curve upward before you place the button into the slot.

What should I do if the button does not stay in place?

Check that the adhesive patch is fully attached to the back of the button and that the button was pressed in place for 5 seconds. If it still does not stay in place, contact customer service for help.