Troubleshooting my Traditional FlexFit® Base

Overview

Check out the info below for help with some of the most commonly asked questions related to FlexFit adjustable bases.

Models Covered in this Guide

• FlexFit and FlexFit+ (Sold 2012 to 2014)
• FlexFit 1, 2, and 3 (Sold 2014 to 2016)

Select the best option for you

Base won't turn on or operate

• FlexFit and FlexFit+
   
• FlexFit 1, 2, and 3

Base stuck upright

• FlexFit and FlexFit+
   
• FlexFit 1, 2, and 3

Base won't go flat

• All Models

AF Power Loss/Return to Flat

• FlexFit 1, 2, and 3

Noisy Base

• All Models

Massage doesn't work

• FlexFit+
   
• FlexFit 3

Lighting doesn't work

• FlexFit 3 Nightstand Lamp
   
• FlexFit 3 Underbed Lighting

Owner's Manuals

• Owner's Manuals

Base won’t turn on or operate

• Follow troubleshooting steps below depending on the model FlexFit Adjustable Base you own.

FlexFit and FlexFit+

1. Verify the power cord from the Power Down box is plugged into a working outlet. A King size model has two Power Down boxes.
2. Unplug the power cord, wait 30 seconds, plug back into a working outlet to reset the electronic components.
3. Ensure remote batteries are not dead. 

FlexFit™ 1, 2 or 3

1. Make sure the base is plugged in.
   1. Make sure the FlexFit control box is plugged into a ground wall outlet.
      • We recommend not using a surge protector with your base to make sure it gets enough power.
   2. Unplug the control box's power cord. Wait 20 seconds.
   3. Reconnect the power cord and make sure it is pushed in all the way.
   4. Make sure the red power switch is on and illuminated red. If not, switch it on.
   5. Pick up the remote and wait for it to connect to the bed before pressing any buttons.
      • It is normal to see a Sleep Number logo with a spinning icon in the top left corner of the screen until the remote finds the bed.
2. If Bed Position is missing from the list of options on the Home Screen, complete a factory reset to reconnect the remote and base. Follow Sleep Number, Bed Position, SleepIQ or DualTemp Options Missing from Remote.

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Base Stuck Upright

This could be caused by a loss of power while the bed is articulated.

FlexFit and FlexFit+

1. Set your remote down.
2. Unplug the power cord for the base from the outlet.
3. Wait 20 seconds.
4. While you are waiting, test a lamp or another working device in the same outlet to make sure the outlet is getting power.
5. Plug the power cord back into the outlet.
6. Test returning your base to flat.
7. If the remote will not return the base to flat, press and hold the learn button for 30 seconds.
   • Once the bed is flat the (2) 9-volt batteries should be replaced.
8. If you continue to have problems, contact our adjustable base service provider at 855-447-3274.

FlexFit 1, 2, or 3

• If your bed is receiving power, completing a factory reset will return the base to the flat position.
• If the remote seems to be working properly and there are no obstructions, contact our adjustable base service provider at 855-447-3274.

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Base Won't Go Flat (All Models)

If the head or foot section of your bed will lift but will not return to the horizontal flat position.

1. Make sure the base is level, and you are not using the graphic representation of the base that shows on the remote as your reference.
2. Verify that it's not the mattress curling up creating the appearance the bed is not flat.
3. Check for obstructions like pillows, blankets, or anything preventing the deck from lowering.
4. Verify the head of the bed is at least 2 inches away from the wall.
5. If you have a Split King size bed, make sure the bases are not too close together. This may be causing the bed to not to go completely flat.

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AF Power Loss / Return to Flat (FlexFit 1, 2, or 3)

Follow these steps if you see this on your remote:

1. Press the Home or O button to get to the home menu.
2. Select System > Notifications > AF Power Loss > Return to Flat.
   • Notifications will not be an option unless there is an active error.
   • If the triangle next to System goes away, the error has been cleared.
   • Test all bed functions to ensure features have been restored.
3. Set the remote down and let it go to sleep.
4. Once asleep, pick the remote up to wake it up.
5. If it wakes up on the bed position error screen, use the Up or Down arrow to attempt to resolve the error.
   • If unresolved, note the 4-digit error code and continue to FlexFit Adjustable Base Error Code.
6. If it wakes up on the home screen, continue to Troubleshooting E3 Connectivity Error.

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Noisy Base (All Models)

Usually, sound is related to the acoustics of the room the bed is in. You can expect a humming sound from the lift motors when the bed is adjusting and a low drumming noise from the massage motors when the massage feature is turned on.

To minimize the level of normal sound emitted by your FlexFit Adjustable Base, we recommend the following:

• If you are hearing a rattling sound, check if there are headboard brackets that were left in their packaging under your bed.
• If your bed is on hard wood or tile, put carpet squares or rubber caster cups under the legs of the base
• Raise the head or foot slightly to alleviate contact with the frame when using the massage feature.
• Make sure there isn’t anything under the bed that may be vibrating against the base.
• Please contact us if you are hearing grinding or abnormal noise while operating your bed.

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Massage doesn't work

FlexFit+

• Ensure power down box, the black power box underneath the base, is plugged into a working outlet, and receiving power.
• Make sure the remote has working batteries and is operating other functions of the base.

FlexFit 3

• Check under your bed to see if a wire or cable has been disconnected or damaged. We recommend pushing in all FlexFit control system connections to ensure they are secure.

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Lighting doesn't work

FlexFit 3 Nightstand Lamp

There are between two to four outlets on the FlexFit 3 control box. Two are controllable nightstand outlets and two standard outlets.

FlexFit control box

Test turning on your nightstand lights

1. Press the Lights button on your remote.
2. Select the light you want on or off and press Enter.

A light bulb icon will appear when the light selected is on and will disappear when the light is turned off.

Still won't turn on

1. Make sure the lamp that is being operated by the remote is switched to the on position and is securely plugged into the right or left nightstand outlet of your FlexFit 3 control box.
2. Verify FlexFit control box is getting power by verifying the red power switch is illuminated and testing that you can adjust the base.
3. If you are still unable to turn on the nightstand through the remote, test the lamp by plugging it into a wall outlet.
4. Check to see if the light bulb needs to be replaced.

FlexFit 3 Underbed lighting

1. Verify the FlexFit control box is securely plugged in, and the red switch is illuminated indicating the system is receiving power.
2. Verify the red underbed lighting cable is securely connected to the FlexFit control box and the red wire extension under the bed.
3. Inspect the lighting strip and red cable extension for any visible signs of damage and to make sure the light strip is plugged into the red cable extension, and the red cable extension is plugged into the FlexFit control box. 

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