Due to the hurricane's impact to our New Orleans Relationship Center, our ability to answer calls and chats at this time is severely limited. If your need is urgent, we will help you as quickly as possible. If it’s not urgent, we ask that you please contact us at a future date. We apologize for this inconvenience and appreciate your understanding.
If you are already in bed when your routine is scheduled to start your routine will be paused for that day. You won't get bedtime notifications and your foot warming will not turn on automatically.
When you have foot warming set to turn on with your routine, foot warming will turn on 30 minutes before your scheduled bed time. Foot warming will turn off when you get in bed. Your bed needs to be online for routines to work as designed.
Things to Check
View Your Routines to make sure the status is on and Bedtime reminders are on. See Using Routines for steps to view or edit your routines.
If you are not seeing View Routines in the SleepIQ app you are logged in as a different sleeper. Only the sleeper logged in can view or add routines.
Check your phone or tablet settings. Scroll down to the SleepIQ app. Make sure your device is set to allow notifications from the SleepIQ app.
Make sure your bed is online. Open the SleepIQ app. Select Bed. Open the settings gear, top right. If your bed is offline see steps to Get Your Bed Back Online.