SmartTemp™ programs are designed to help your bed prepare for your sleep schedule. If your program is not starting, stops too soon, runs at the wrong time or does not match your settings, start by checking that your bed is online, your Sleep Number® app is up to date, the program is turned on and your bed time zone is correct. These quick checks resolve many scheduling issues. If everything looks right, delete the program and create it again for a fresh start.
- SmartTemp™ programs are connected to the sleeper profile that created them, helping each sleeper personalize their side of the bed.
- Your bed works best when it is online so SmartTemp™ programs can save updates and run on schedule.
- If your bed was offline or recently unplugged, reconnect it to Wi-Fi so it can confirm the correct time.
- You can make manual temperature, cooling or foot warming changes while a program is running. Those changes apply for that night only.
- If you update a program after its scheduled start time, your changes will be ready for the next scheduled day.
Start with these quick checks
- Update the Sleep Number app from the App Store or Google Play.
- Open the Sleep Number app and go to Smart Bed > SmartTemp™ Programs.
- Confirm your program appears under scheduled programs and the toggle is turned on.
- Confirm you are logged in to the sleeper profile that owns the program.
- Check that your bed is online. If it is offline, follow How to get your bed online.
- Check your bed time zone so your program can run at the time you expect.
If the program still needs a reset, delete it and create a new program.
Common SmartTemp™ program questions
My SmartTemp™ program is not starting
- Make sure the program is turned on in the app.
- Make sure your bed is online before the scheduled start time.
- Confirm your time zone is correct.
- If you created or edited the program after the scheduled start time, wait until the next scheduled day.
- If your app says the program is on but the bed does not respond, delete and recreate the program.
My SmartTemp™ program starts, then stops or turns off
- If you get into bed after the program starts, some warming features may begin cooling down as designed.
- If the feature turns off after a few seconds or minutes, try turning it on manually in the app. If it also turns off manually, the issue may be with the temperature or foot warming feature, not the schedule.
- If only the schedule stops but manual control works, delete and recreate the program.
- If the problem continues, contact Sleep Number support for help with your bed or app connection.
My SmartTemp™ program runs at the wrong time
- Check your bed time zone in the Sleep Number app.
- If your bed was offline or unplugged, reconnect it to Wi-Fi so it can confirm the correct time.
- Confirm the program start time and active days are correct.
- If a program runs during the day or at a time you did not choose, delete any visible programs and create a new one.
- If no program appears in the app but your bed still runs one, contact Sleep Number support.
My program does not match the temperature settings I chose
- Review each sleep segment to confirm the temperature, cooling or foot warming setting is correct.
- Remember that manual changes override the program for that night.
- If warming happens when you expected cooling, or cooling happens when you expected warming, delete and recreate the program with the correct segment settings.
- If one side of the bed works and the other side does not, test the feature manually on each side. If one side still does not work, use the related troubleshooting article or contact support.
I cannot create, edit or see a SmartTemp™ program in the app
- Make sure you are logged in with the Sleep Number account linked to your sleeper profile.
- If the app asks for an email even though you are logged in, sign out, close the app, reopen it and sign back in.
- If the app says your email already exists, do not create a new account. Contact Sleep Number support for help linking the correct profile.
- If you have more than one bed, confirm you selected the correct bed before creating or editing a program.
- If the option to add a program is missing, confirm your bed has a supported temperature feature.
Temperature, cooling and foot warming notes
- Foot warming turns on 30 minutes before your scheduled bedtime when it is part of a SmartTemp™ program.
- FlexFit® 3 foot warming gradually cools down once you get into bed.
- Climate360® SmartTemp™ programs gradually cool down once you get into bed. Custom programs may let you choose when foot warming turns off.
- If foot warming works manually but not on a schedule, delete and recreate the program.
- If cooling, warming or foot warming does not work manually, start by troubleshooting that feature so your schedule can work as expected.
Still need help?
If you checked the app version, program status, bed connection and time zone, and your SmartTemp™ program still needs attention, Sleep Number support can help.
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Call Customer Support Mon - Fri: 8AM - 4:30PM CT, Saturday: 10AM - 2PM CT Call 1-800-472-7185 |
Chat Support Available 7 days a week: 6AM - 11 PM CT Click/tap the "Chat" icon in the lower right corner of your device screen. |