Foam Comfort Pad Troubleshooting

Applies to: Traditional Sleep Number® mattresses

Your foam comfort pad sits under the mattress cover and provides cushioning for your Sleep Number® bed. If it is cracked, torn, compressed or no longer supportive, your mattress may feel uneven or uncomfortable. Use this guide to check the pad and find the right next step.

Is this article right for your bed?

This article is for traditional Sleep Number® mattresses with a removable cover and foam comfort pad. If your mattress does not match these steps, does not have an accessible zipper, or you are unsure which part you have, contact us before removing components.

Before you begin

• Remove all bedding so you can access the mattress cover.
• Set both sides of the bed to 100 while no one is lying on it.
• Make sure your hands are clean and dry before handling the foam comfort pad.
• If you are checking a stain, spill or liquid damage, contact us for cleaning instructions.

Check your foam comfort pad

1. Open the mattress cover

• Find the zipper at the head of the bed and unzip the mattress cover.
• If your bed has a Duvet-style cover with two zippers, unzip the top zipper.
• Remove the top panel and place it in a clean, dry area.
• If you cannot find a zipper or the cover does not open this way, stop and contact us for help identifying your mattress style.

2. Look for cracks, tears or other damage

• Check the foam comfort pad for cracks, tears, rips or other visible damage.
• Flip the pad over and check the bottom. Some tears start underneath before they are visible on top.

3. Compare the support in different areas of the pad

• Place one hand under a corner of the pad and one hand on top.
• Gently squeeze to feel how firm and supportive the corner is.
• Repeat in the area where the center of your body rests.
• If this area feels softer, thinner or less supportive than the corner, the foam comfort pad may need to be replaced.

Tip: To reduce normal wear, occasionally rotate the foam comfort pad 180 degrees so the head moves to the foot. Rotate only the foam pad, not the full mattress, unless your product care instructions say otherwise.

Need to clean your foam comfort pad?

Do not wash the foam comfort pad. If liquid, urine or another spill reached the foam or internal layers, contact us before cleaning or replacing parts.

Need a replacement foam comfort pad or cover part?

If the pad is cracked, torn, compressed, split or no longer supportive, it may need to be replaced. Contact us so we can help identify the right replacement for your bed.