This guide walks you through step-by-step fixes, common causes, and when to contact support.
Important: If your bed is losing air overnight consistently, follow My Bed is Losing Air.
What you might be experiencing
- The bed does not inflate or deflate.
- The bed does not reach the selected setting.
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The app or remote shows a setting, but the mattress firmness does not match.
What you will need
- Your remote or the Sleep Number® app to adjust the setting.
- You will need to be able to access the hose connections at the bed.
- You may need to remove some bedding if it is in the way.
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Two people may be required if lifting the bed is necessary.
Why Your Sleep Number® Setting May Not Adjust
The most common reasons your setting will not change include:
- Remote or app not connected.
- Loose, kinked, or damaged hoses.
- Firmware or communication errors between components.
Key Troubleshooting Steps
- Verify your remote or app is connected and responsive.
- Check all hose connections for bends, kinks, or loose fittings.
- Confirm the pump is powered and that indicator lights are on.
- Lower your Sleep Number® setting to force the pump to run a pressure check.
See the detailed steps below for full troubleshooting.
Step 1: Confirm Remote or App Connection
Make sure your device is connected to the bed.
- Try performing another action with your device to ensure that it is functioning as intended.
- If the bed does not respond, complete remote troubleshooting or Sleep Number® App troubleshooting.
Step 2: Check Hose Connections
Kinked or loose hoses prevent airflow, causing adjustment issues.
How to Inspect Your Hoses
- Locate hose connections (near the hip or head of the bed).
- Trace each hose to the pump; remove kinks or tight angles.
- Lightly pull hoses at the pump to confirm they are firmly attached.
- For beds sold after 2016: Disconnect the hose from the air chamber by pushing the tab on the connector while gently pulling. Inspect for cracks, breaks, or missing/damaged O‑rings. Reconnect securely. Contact us if you find any broken/damaged parts.
Step 3: Verify Pump Power and Operation
Ensure the pump is plugged into a working outlet.
- Check indicator lights to confirm power.
Step 4: Re-Attempt the Adjustment
Increase or decrease your Sleep Number® setting.
- Remote customers: Remember to press Enter to begin.
Step 5: Understand Your Remote Error Codes
| Error Code | Meaning | What to Do |
| 00 | Pump not detected or unable to adjust pressure | Check pump power and hose connections; reset remote and re‑attempt: |
| Recovery Mode | Firmware/update interruption | Follow Smart Remote recovery steps |
| E1 | Connectivity or communication error | Restart pump; verify app/remote connection. |
| E2 | Inflation Error | Check hoses for loose connections and kinks. |
Step 6: When to Contact Us
If your setting still does not adjust, contact us with your bed model, any error messages, steps completed, and whether the issue affects one or both sides.
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Call Customer Support Mon - Fri: 8AM - 4:30PM CT, Saturday: 10AM - 2PM CT Call 1-800-472-7185 |
Chat Support Available 7 days a week: 6AM - 11 PM CT Click/tap the "Chat" icon in the lower right corner of your device screen. |
Prevent Future Adjustment Issues
- Keep hoses straight and unobstructed.
- Periodically confirm secure fittings.
- Update your app or remote regularly.
Completed Troubleshooting and Your Sleep Number® Setting Still Doesn’t Match the Bed’s Feel?
Please note the remote or Sleep Number® app will display the last Sleep Number® setting, but in some cases, the actual air pressure may not match this number.
Here are some possible reasons:
- Before Moving Bed or Troubleshooting: If the air chambers were capped and set to 100, air may escape when the hoses are reconnected.
- Changing the Setting: Lowering the Sleep Number® forces the pump to perform a pressure check, which prevents it from reading as if it’s still set to 100.
- Multiple Devices: If another remote has adjusted the Sleep Number® setting, your remote will still show the last setting it was set to, even if a different device has changed the setting.