Trouble Adjusting My Sleep Number® Setting

What you might be experiencing

• You set a Sleep Number® setting but the bed doesn't reach the desired number.
• If using a remote, you see a "00" error.
• Your remote will show the last Sleep Number® setting, not the actual air pressure.
• If your bed is losing air overnight consistently, follow My Bed is Losing Air.

What you will need

• Your remote or the Sleep Number® app to adjust the setting.
• You will need to be able to access the hose connections at the bed.
• You may need to remove some bedding if it is in the way.
• Two people may be required if lifting the bed is necessary.

What to check first

1. Pump (Control System): Look for indicator lights to confirm the bed is receiving power.
   • Pump Location: Depending on the model, the pump is located either at the head or foot of the bed.
2. Power Check: If the bed isn’t responding, verify the power source and ensure the power cord is properly connected.
3. Inflating a Flat Air Chamber: If you've completely deflated your air chamber, it may take up to 10 minutes to fully inflate.
   • • The remote will show either the last setting or "0" until the bed is at least 20% inflated. Once the chamber reaches this level, the Sleep Number® setting will begin to increase.

When did you purchase your bed?

Select either "2017 and after" or "2016 and older" to see next steps.

• 2017 and after
  
  
• 2016 and older

Sleep Number beds purchased 2017 and after

Make sure your app or remote is connected to the bed

1. Try performing another action with your device to ensure that it is functioning as intended.
2. If the action performs correctly, continue to the next steps.
   • If the bed does not respond, complete remote or app troubleshooting.
3. If you remote is stuck in Recovery Mode, follow Sleep Number smart bed remote Troubleshooting.

Check hose connections

1. Find where your hoses connect to your bed (at the side near the hip, or at the head of the bed.)
   
2. Disconnect the hose from the air chamber by pushing on the tab on the connector while gently pulling. 
   • If you are unsure how, follow How to disconnect and reconnect air hoses.
     
     
3. Quickly look for damage, such as cracks or breaks in the tubing and/or missing/damaged O-rings. Reconnect after inspection.
   
4. Trace the hose from the air chamber to the pump and check that the hoses are not kinked, bent, or run in tight angles. This may require you to move around the bed.
   • Your pump will look like one of the following:
     
     
5. Once at the pump, ensure the hoses are firmly secured by lightly pulling on the hoses.

Contact us if you find any broken/damaged parts.

Re-attempt to change your Sleep Number® setting

• If your Sleep Number setting does not properly adjust, contact us to let us know what troubleshooting steps you've completed so we can determine next steps.

Back to the top

Sleep Number beds purchased 2016 and before

Make sure your app or remote is connected to the bed

1. Try performing another action with your device to ensure that it is functioning as intended.
2. If the action performs correctly, continue to the next steps.
   • If the bed does not respond, complete remote or app troubleshooting.

Check hose connections

1. Find where your hoses connect to your bed at the head of the bed.
2. Disconnect the hose from the air chamber by pushing on the tab on the connector while gently pulling. 
   • If you are unsure how, follow How to disconnect and reconnect air hoses.
3. Quickly look for damage, such as cracks or breaks in the tubing and/or missing/damaged O-rings. Reconnect after inspection.
4. Trace the hose from the air chamber to the pump and check that the hoses are not kinked, bent, or run in tight angles. This may require you to move around the bed.
   
   • For pumps sold 2016 and older, the hoses are sealed within the pump and can't be disconnected. 
   • If the hose is damaged, you would need to replace the pump.

Contact us if you find any broken/damaged parts.

Re-attempt to change your Sleep Number® setting

• Increase or decrease your Sleep Number® setting. If using a remote, remember to press Enter to begin.
• If your Sleep Number setting does not properly adjust, contact us to let us know what troubleshooting steps you've completed so we can determine next steps.

Back to the top

Completed Troubleshooting and Your Sleep Number® Setting Still Doesn’t Match the Bed’s Feel?

Please note the remote or Sleep Number® app will display the last Sleep Number® setting, but in some cases, the actual air pressure may not match this number.

Here are some possible reasons:

• Before Moving Bed or Troubleshooting: If the air chambers were capped and set to 100, air may escape when the hoses are reconnected.
• Changing the Setting: Lowering the Sleep Number® forces the pump to perform a pressure check, which prevents it from reading as if it’s still set to 100.
• Multiple Devices: If another remote has adjusted the Sleep Number® setting, your remote will still show the last setting it was set to, even if a different device has changed the setting.

Back to the top