FlexFit™ Adjustable Base Error Code & Sleep Number® app Error Message Troubleshooting

Applies to Sleep Number 360® FlexFit™ 1, 2, and 3 smart adjustable bases and Traditional FlexFit™ 1, 2, and 3 adjustable bases.

Table of Contents

Sleep Number® App Error Messages

"Your FlexFit needs to be reset."
"Your FlexFit needs to be configured."
"Please check for an obstruction."

360 FlexFit smart Adjustable Remote

Four Digit Error Codes

Traditional FlexFit Adjustable Base

Four Digit Error Codes

 

Sleep Number App Error Messages

"Your FlexFit needs to be reset."

  1. Unplug the power cord from the outlet. Wait 20 seconds before plugging back in.
  2. Plug the base back in. Wait 2 minutes for the base to reboot. You may encounter connectivity errors if you don’t wait for the bed to fully reboot.
  3. Press the Favorite button on the side to return your bed to the flat position. Repeat on the opposite side if you have a Split or FlexTop King base.
  4. Close the Sleep Number app, and then re-open the app.
  5. Try adjusting your base again. If the error occurs again, tap “Reset.”

If this does not resolve the error, please contact our adjustable base service provider, Leggett & Platt. You may be asked to provide the base serial number (found on the base frame near the foot of the bed).


"Your FlexFit needs to be configured."

  1. Open the Sleep Number app and select “Smart Bed.”
  2. Tap “Bed Settings” in the top right corner of your screen.
  3. The app will tell you if your bed needs to be paired, is online, or offline. Follow instructions for getting your bed online if it needs to be paired or is offline.

If this does not resolve the error, please contact our adjustable base service provider, Leggett & Platt. You may be asked to provide the base serial number (found on the base frame near the foot of the bed).


"Please check for an obstruction."

  1. Check around and under the base for furniture or bedding blocking your base from adjusting.
  2. Remove any obstructions, including storage items under the base.
  3. Close the Sleep Number app, and then re-open it.
  4. Try adjusting your base. If the error occurs again, tap “OK” to override, and then try adjusting your base once more.

If this does not resolve the error, please contact our adjustable base service provider, Leggett & Platt. You may be asked to provide the base serial number (found on the base frame near the foot of the bed).


360 Remote

RMT_FX3_12_1611_01.jpg

360 remotes may have 5, 10 or 12 buttons.

Four-digit error codes

Applies to error codes 1010-1040, 1110-1140, 2010-2040, 2110-2140, 3010-3040, and 3110-3040.

  1. Return your bed to the flat position by pressing the “Enter” button on your remote.
  2. If the bed starts adjusting, wait for it to stop moving.
  3. Once it has stopped, unplug the base power cord. Wait 20 seconds before plugging the cord back in.
  4. After plugging the base back in, wait 2 minutes for the base to reboot. You may encounter an E3 bed position connectivity error if you don’t wait for the bed to reboot.
  5. Press the “Home” button.
  6. If you see a yellow triangle next to “System,” clear your notifications by selecting “System” > “Notifications.”
  7. Try adjusting your base again.

If this does not resolve the error, please contact our adjustable base service provider, Leggett & Platt. You may be asked to provide the base serial number (found on the base frame near the foot of the bed).


Traditional FlexFit Adjustable Base

Universal Remote silver small.png Universal Remote old small.jpg

Four Digit Error Codes

Applies to error codes 1010-1040, 1110-1140, 2010-2040, 2110-2140, 3010-3040, and 3110-3140.

  1. Set the remote down so that it goes to sleep.
  2. Turn off the red power switch on the back of your control box.
  3. Unplug the control box power cord for 20 seconds.
  4. After 20 seconds, plug the power cord in and turn the control box’s power switch on.
  5. Wait 2 minutes for the base to reboot. You may encounter an E3 bed position connectivity error if you don’t wait for the bed to reboot.
  6. Pick up your remote and go to the “Home” screen.
  7. If you see a yellow triangle next to “System,” clear your notifications by selecting “System” > “Notifications.”
  8. Try adjusting your base again. If you are not able to adjust your base, proceed to step #9.
  9. Check the connections on the back of your control box. There will be one (Queen size or smaller) or two (King size) black connections depending on the size of the base.
  10. Push in the connections on the control box.
  11. If you recently moved or disassembled your base: We also recommend checking the connections underneath your base.
  12. Clear any error notifications on your remote and try adjusting your base once more.

If this does not resolve the error, please contact our adjustable base service provider, Leggett & Platt. You may be asked to provide the base serial number (found on the base frame near the foot of the bed).

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