How to Reset Your Sleep Number® 360 Remote

Applies to: Beds purchased between 2017 and 2026, with a Firmness Control™ System, and magnet attach. Remote can be 5-, 10-, or 12-button.

When You Need to Reset Your Remote

Required if:

• You replaced the Firmness Control™ System

Before You Start

• Keep your remote with you during setup.
• Make sure your bed is plugged in.
• Follow each prompt on the remote screen.

Jump to:

• 10- & 12-Button Remote Reset
• 5-Button Remote Reset
• Reset Troubleshooting

10- & 12-Button Remote Reset

1. Start a Factory Reset

1. On your remote, go to:
   Home → System → Settings → Reset Preferences → Factory Reset
2. Select Yes to confirm.

2. Confirm Setup Details

• Second or replacement remote?
  Select No, then press Enter.
• Does your bed have a Sleep Number® button at the hip?
  Select Yes, then press Enter.

3. Put the Bed in Pairing Mode

1. Locate the Sleep Number button on the base (at the hip).
2. Press and hold the button until it starts blinking.
3. On your remote, select Continue.

Tip:
“At the hip” means where your hip rests when lying in bed.

4. Reset the FlexFit Control System

1. Unplug the FlexFit Control System from the wall outlet.
2. Plug it back in.

Important:
Do not unplug the cord from the base—only from the wall.

5. Skip Optional Steps

• When asked to unplug the DualTemp™ system, select Skip, then press Enter.

6. Continue Setup

• Follow the prompts on your remote.

If asked to name your bed/input name:

• Select No (you can set this later).

7. If You See an Error

• Blue Sleep Server error screen, press Enter twice to continue.

8. Complete Pairing

• Continue following instructions on the remote.
• Reference the 360 Remote or Traditional Silver Remote steps if prompted to rename your remote.
• Finish when you see “Set Up Complete!”

5-Button Factory Remote Reset

1. Start a Factory Reset

1. On your remote, go to Home → System → Settings → Reset Preferences → Factory Reset
2. Select Yes to confirm reset.

2. Confirm Setup Details

Follow the on-screen questions:

• Second or replacement remote?
  Select No, then press Enter.
• Does your bed have a Sleep Number® button at the hip?
  Select No, then press Enter.

3. Reset the Firmness Control™ System

1. Unplug your Firmness Control™ System.
2. Plug it back in.
3. Select Continue on your remote.

4. Skip Optional Steps

• When asked to unplug the FlexFit™ Control System -> Select Skip, then press Enter.
• When asked about the DualTemp™ system -> Select Skip, then press Enter.

5. Follow Setup Prompts

• Continue following the on-screen instructions.
• Your system will reconnect and complete setup.

6. If You See an Error

• Blue Sleep Server error screen, press Enter twice to continue.

7. Finish Setup

• Follow prompts until you see “Set Up Complete!”

Your remote has been reset and is ready to use.

Quick Troubleshooting

Reset didn’t work?

• Repeat the reset steps from the beginning.
• Make sure all prompts are answered exactly as shown above.

Seeing an error screen?

Most setup errors can be safely skipped using Enter.

Still need help?

• Contact Sleep Number Support.