Troubleshooting E1 Connectivity Error

An E1 Connectivity Error only applies to the following remotes:

360 Remotes

Traditional/Universal Remotes

What can cause this error

• E1 connectivity errors are usually caused by an interruption in the flow of power.
• Can often occur after loss of power in the home.

What you will need to get started

• Your remote.
• Access the power cord at the pump and the outlet.
• Be next to your bed.
• You may need new batteries.
• Two people may be required if moving the bed is necessary.

Determine what style of Sleep Number bed you have and follow the troubleshooting steps below

360 Smart Beds:

• They were sold from 2017 and after.
• If you have an integrated base or Sleep Number 360® smart bed with a FlexFit® adjustable smart base, the pump in housed inside the base.
• The hoses detach from the pump and the mattress.
• Mattress hose connections are located at the side of the bed.

Traditional Sleep Number Beds:

• Sold 2014 through 2016
• The hoses do not detach from the pump.
• Mattress hose connections are located at the head of the bed.
• The pump will be located under the bed on the floor.

Select your Sleep Number bed and follow the prompts.

• Sleep Number 360 Smart Bed

• Traditional Sleep Number Bed

If the issue persists, select one of the following. 

• Frequent/Intermittent E1 Remote Errors for Sleep Number beds without SleepIQ® Technology
   
• Frequent/Intermittent E1 Remote Errors with SleepIQ® Technology

Resolving the E1 Error for Sleep Number 360® Smart Bed

If you have a Sleep Number 360® smart bed, watch the video below for a step-by-step process.

Steps

1. Make sure the bed is plugged into a working outlet that is not controlled by a switch.
2. Remove the batteries from the remote(s) and set the remote aside.
3. Locate the power cord and ensure it is firmly connected to the pump or base.
   • If you have an integrated base: Light beige, 2-pronged power cord located at the head of the bed, sleeper left side.
     
   • If you have a 360™ FlexFit® adjustable smart base: Light beige, 3-pronged power cord located at the head of the bed.
   • If your pump sits on the floor: Power cord connects directly to the pump, which is located at the head of the bed.
     
4. Unplug the power cord from the outlet for 20 seconds, then plug it back in.
5. Within 60 seconds of plugging the bed back in, insert 2 AA batteries into the remote(s).
6. 360 FlexFit® adjustable smart base and integrated base owners: Verify the pump connections.
   • If you have an integrated base:

     • Open the pump housing compartment under the mattress near the foot of the bed and confirm the power and connectivity wires are securely connected.
        

       

   • If you have a 360 FlexFit® adjustable smart base:
     • The pump is located at the foot of the bed on a shelf.
       
     • 360 FlexFit® 2 and 3 adjustable smart bases: Raise the foot of the bed if access is limited.
     • 360 FlexFit® 1 adjustable smart base: Skip the raising step - this model does not raise the foot.
7. Check the pump LED lights to confirm the second light from the left is lit up solid before continuing.
   • This should happen within 40 seconds of plugging the power cord back in.
   • The LED lights are located on the opposite side of the pump from the hoses.
8. Try adjusting your Sleep Number® setting to see if the error has cleared.
9. If the error has not cleared, follow factory reset instructions.

Back to the top

Resolving the E1 Error for Traditional Sleep Number bed

If you have a Traditional Sleep Number bed, watch the video below for a step-by-step process.

1. Make sure the bed is plugged into a working outlet that is not controlled by a switch.
2. Remove the batteries from the remote and set the remote aside.
3. Locate the pump at the head of the bed and ensure the power cord is firmly connected to the pump.
4. SleepIQ® pumps only: Lift the door on the face of the pump and push in the processor to ensure it is fully seated in the pump.
   
5. Unplug the pump power cord from the outlet for 20 seconds, then plug it back in.
6. Within 60 seconds of plugging in the power cord, insert 2 AA batteries into the remote(s).
7. Check the pump LED lights to confirm the second light from the left is lit up solid before continuing.
   • SleepIQ® pumps: LED lights are located on the same side as the hoses.
     
     • Refurbished pumps: LED lights are located on the opposite side from the hoses.
        
   • Note: A clicking noise is expected on some pumps when plugged into an outlet.
8. Test the remote by adjusting your Sleep Number® setting to see if the error has cleared.
9. If the error has not cleared, follow factory reset instructions.

Back to the top

Resolving Frequent or Intermittent E1 Remote Errors for Sleep Number beds without SleepIQ® Technology

If you're experiencing frequent or intermittent E1 remote connectivity errors while your bed is getting power, your remote most likely is on a busy radio frequency or channel.

• Set aside the remote(s) and unplug and plug in the power cord from the outlet up to 3 times whenever a connectivity error pops up.

Back to the top

Resolving Frequent or Intermittent E1 Remote Errors with SleepIQ® Technology

If you're experiencing frequent or intermittent E1 remote connectivity errors while your bed is getting power your bed most likely needs a software update.

• We recommend getting your bed online.
• Once online the lights on the pump will flash while downloading a software update. This usually takes around 10 minutes. Make sure not to unplug your base during this sequence.
• Ensure the remote has fresh batteries. If there isn't enough battery life when the pump is sending a firmware update to the remote, it can interrupt the process.

Getting your bed online gives you access to all the smart features and benefits of your bed.

Back to the top

 If these steps have not resolved contact us so we can further assist you.