Before you begin
- Make sure you have first attempted the steps in How to get your bed online
Invalid Password
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- Re-attempt setup a second time, and if needed a third time.
- If it doesn't work after that, contact us for further assistance.
Bluetooth Out of Range
- Move closer to the bed and try again.
If you still see the same error:
- Close out of the SleepIQ® app.
- Turn Bluetooth Off and On in your device's settings.
- Move your device within 8 feet of the bed.
- Unplug the pump's power cord from the outlet.
- Wait 30 seconds before plugging in the power cord to the outlet.
- The pump can take up to 2 minutes to reboot.
- Retry the steps you took before receiving the error.
Still seeing the same error message:
- Restart your device to reset your Bluetooth connection.
or
- Try connecting to your smart bed on a different device.
- See How to download the SleepIQ app if you need a refresher on how to install the app on your other device.
If these steps do not resolve the error, contact us for further assistance.
Wi-Fi Connection Errors
- Re-attempt setup a second time, and if needed a 3rd time.
- If it doesn't work after that, contact us for further assistance.
Server Maintenance Error: E13 or 5th LED light on pump
- Make sure that your Privacy Mode is turned off.
- Unplug the pump's power cord from the outlet.
- Wait 20 seconds before plugging the power cord back into the outlet.
- The pump can take up to 2 minutes to reboot.
- Check the LED lights on the pump.
- There should be 5 lights and one of them will look like a cloud.
- If the light is off, that means that the bed is connected to the internet but not the SleepIQ Server.
- Contact us for further assistance.
- If the light is blinking, this means that the pump is completing a software update.
- Allow 10 minutes for it to complete.
- Do not unplug the bed or interrupt this process.
- If the issue does not resolve on its own, contact us for further assistance.