Trouble Getting Online

*Applies to Smart Beds and Climate™ Collections only. 

Before you begin

• Make sure you have first attempted the steps in How to get your bed online.
• Check to see if your Wi-Fi and device meet our compatibility requirements.
• Stay within 8 feet of your bed during troubleshooting so Bluetooth is within range.
• Checking power connections to the pump, ensuring the bed is plugged into a working outlet, and performing a power cycle on your bed by unplugging your bed for 60 seconds will often resolve issues. Climate360®, ClimateCool™, and Sleep Number® smart bed customers can power cycle through the Sleep Number® app.
• Make sure you have registered your Sleep Number® smart bed account.
• To get your Sleep Number® smart bed online, you need to connect your phone or tablet to the bed using Bluetooth first.

Checking bed online/offline and Bluetooth status

Three green dots indicate your bed is online and connected to your device.

Follow these steps to see your current Wi-Fi and Bluetooth status.

1. Log in to the Sleep Number^® app.
2. Tap "Smart Bed" and then the "Settings" icon (upper right corner of your screen).
3. The top of the screen will indicate what steps are needed to resolve the connection to the bed.
4. It will have green indicators showing your bed is connected and online.

Possible Wi-Fi and Bluetooth issues

Click/tap a link to jump to a section.

• Wi-Fi is connected, Bluetooth is not connected
   
• Wi-Fi is connected, Bluetooth is turned off
   
• Wi-Fi is not connected, Bluetooth is connected
   
• Wi-Fi is not connected, Bluetooth is not connected
   
• Wi-Fi is not connected, Bluetooth is turned off
   
• Connection to bed failed
   
• Cannot find network
   
• Other possible issues

Status: Wi-Fi is connected, Bluetooth is not connected

The status shown above indicates your bed is online but not connected to your device via Bluetooth.

Steps to resolve

1. Make sure you are within 8 feet of the bed to first establish a Bluetooth connection.
2. If you have more than one bed in your account, first make sure you have the right bed selected by going to the "Smart Bed" tab and verifying the bed name in the upper left corner of the screen.
3. If you have not paired your device before, go to Smart Bed > Settings > Connectivity > Bluetooth Devices > Pair My Smart Device.
4. Follow steps in the app to view Bluetooth devices and pair your device with your smart bed.
5. Press "Start Pairing."
6. Select "Allow" on the pop-up to allow your mobile device to connect and complete pairing.

If you continue to experience issues, contact us for further assistance.

Back to the top 

Status: Wi-Fi is connected, Bluetooth is turned off

The status shown above indicates your bed is online, but Bluetooth is turned off in your device's settings. 

Steps to resolve

1. Turn on Bluetooth. Steps may vary depending on operating system version.
   • iOS devices:
     1. Turn on Bluetooth in device settings.
     2. Ensure you also have Bluetooth on for the Sleep Number® app in the app settings by going to "Settings" > "Apps" > " Sleep Number" > "Bluetooth." This gives the Sleep Number® app permission to connect to the bed.
   • Android devices:
     1. Turn on Bluetooth in device settings.
     2. Ensure you have allowed the nearby devices setting for the Sleep Number® app by going to "Settings" > "Apps" > "Sleep Number" > "Permissions" > "Nearby devices." This permission must be allowed for the Sleep Number app to connect to the bed.
2. If previously paired with your bed, the app should connect automatically once Bluetooth is turned on.
3. If not previously paired, follow applicable troubleshooting based on status.

If you continue to experience issues, contact us for further assistance.

Back to the top 

Status: Wi-Fi is not connected, Bluetooth is connected

This status means your bed is not connected to Wi-Fi, but you are connected your device via Bluetooth. 

Steps to resolve

1. Perform a power cycle by unplugging your bed for 60 seconds. Climate360, ClimateCool, and Sleep Number® smart bed customers can power cycle using the Sleep Number® app.
2. Plug your bed back in.
3. Allow the bed to fully reboot (takes 2-3 minutes) and recheck the bed's status. Your bed may automatically reconnect to the Internet without needing to complete further steps. If it does not reconnect, continue to step #5.
4. Ensure the router is connected to the internet.
5. Tap “Change Wi-Fi” to make sure the bed has the correct Wi-Fi credentials.
6. If the app does not register your network name, try moving the router closer to the bed.
7. Re-attempt setup a second time if needed.

If you continue to experience issues, contact us for further assistance.

Back to the top 

Status: Wi-Fi is not connected, Bluetooth is not connected

This status means your bed is not connected to Wi-Fi or Bluetooth. You will need to connect to Bluetooth before you can get your bed online.

Steps to resolve

1. Make sure you are within 8 feet of the bed to first establish a Bluetooth connection.
2. If you have more than one bed in your account, first make sure you have the right bed selected by going to the "Smart Bed" tab and verify the bed name in the upper left corner of the screen.
3. Go to Smart Bed > Settings > Connectivity > Bluetooth Devices > Pair My Smart Device
4. Follow steps in the app to view Bluetooth devices and pair your device with your smart bed.
5. Select "Allow" on the pop-up to allow your mobile device to connect and complete pairing.
6. Once Bluetooth is connected the Bluetooth icon will be green.
7. Tap “Change Wi-Fi” to input Wi-Fi credentials to get your smart bed online.

If you continue to experience issues, contact us for further assistance.

Back to the top 

Status: Wi-Fi is not connected, Bluetooth is turned off

This status means your bed is not connected to Wi-Fi and Bluetooth is either turned off or permission has not been given for the Sleep Number® app to access Bluetooth. You will need to connect to Bluetooth before you can get your bed online.

Steps to resolve

1. Make sure you are within 8 feet of the bed to first establish a Bluetooth connection.
2. Go to your device's settings and turn Bluetooth on.
   • iOS devices:
     1. Go to Settings, then Bluetooth and make sure Bluetooth is enabled.
     2. Ensure you also have Bluetooth on for the Sleep Number® app in the app settings by going to "Settings" > "Apps" > "Sleep Number" > "Bluetooth." This gives the Sleep Number® app permission to connect to the bed.
   • Android devices:
     1. Go to Settings, then Connections or Connected Devices and make sure Bluetooth is enabled.
     2. Ensure you have allowed the nearby devices setting for the Sleep Number® app by going to "Settings" > "Apps" > "Sleep Number" > "Permissions" > "Nearby devices." This permission must be allowed for the Sleep Number® app to connect to the bed.
3. Go to Smart Bed > Settings > Connectivity > Bluetooth Devices > Pair My Smart Device.
4. Follow steps in the app to view Bluetooth devices and pair your device with your smart bed.
5. Select “Allow” on the pop-up to allow your mobile device to connect and complete pairing.
6. Once Bluetooth is connected the Bluetooth icon will be green.
7. Tap “Change Wi-Fi” to input Wi-Fi credentials to get your smart bed online.

If you continue to experience issues, contact us for further assistance.

Back to the top 

Connection to bed failed

The connection to the bed failed.

Steps to resolve

1. Make sure you are within 8 feet of the bed.
2. Go to the "Smart Bed" tab, then "Settings" (upper right corner of your screen) to see the status of the Wi-Fi and Bluetooth. Follow the appropriate troubleshooting steps for the problem you are experiencing.

Back to the top 

Cannot Find Network

Sleep Number® 360 smart beds (including c1, pSE, iLE, and hSE smart beds) only:

1. Make sure your Wi-Fi network does not have WPA-3 only authentication.
   • You may need to go into your router settings to check.
   • Contact your internet service provider to understand any impacts changing your settings would have.

Back to the top 

Other possible issues

Sleep Number® App Error e024: SleepIQ Technology Processor Error – Sleep Number

Troubleshooting E1 Connectivity Error – Sleep Number

Back to the top 

Contact Us